Reviews

This profile includes reviews for Educational Testing Service (ETS)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Educational Testing Service (ETS)

  660 Rosedale Rd Princeton, NJ 08540-2218

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  ETS Educational Testing Service

  1800 K St NW Ste 900 Suite 900 Washington, DC 20006-2229

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  Electro Tech Systems

  121 S Broad St Ste 1710 Suite 1710 Philadelphia, PA 19107-4534

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  Educational Testing Service (ETS)

  225 Phillips Blvd Ewing, NJ 08618-1426

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  Educational Testing Service

  3410 Taft Blvd Rm 217 Hardin South Wichita Falls, TX 76308-2036

Review Details

• Review fromWilliam G.

  Date: 05/20/2024

  If I could give zero stars I would.Praxis utilizes ******* U as an online partner for at-home exams. I was logged in and waiting for my exam, and the ******* U ******* never came. ******* U cancelled my session due to their incompetence and unprofessionalism. I filed my case with Praxis-ETS who told me that the ******* listed me as a now-show. Weird, when it was the ******* who was a no-show. So now I am out an extra $130 to take the Praxis. I paid, and did not get what I paid for.THIS IS FRAUD!

• Review fromAdeline K

  Date: 05/13/2024

  I am a student teacher which means I PAY COLLEGE TUITION to teach and then take the Praxis II. I paid to take the exam and then logged in. I waited two hours for a ******* to show up and even sat on hold for 45 minutes. In the end nobody showed up. When I reached out to ETS for help they told me it was my fault and there was nothing they could do about it. Mind you I live in a remote village and I cant take the test at the testing center in *********. When I was going to be in ********* to test in person they only offered ONE day in the month of May. Its ridiculous that they f*** up and then still charge us more money to take an exam. They take forever to give the exam, they dont give us our results in a decent amount of time, they claim we cheat. Im so irritated with the lack of customer **********************. I hate that we have to take a timed exam to be a teacher. This exam that is a f****** scam does not define teachers. Anyone and everyone working for ETS needs to learn some customer ********************** and stop claiming the test takers are the problem.

• Review fromJoe C

  Date: 05/08/2024

  ETS Praxis (**********************************************************) is the sole ******* that provides the PRAXIS certification test required by the state to teach in the state of ********* ******* needs to be investigated for poor business practices and fraud. It has many BBB complaints. They provide exams for the required Praxis test. The software they use often fails. They are aware of the issue as well. But they refuse to give refunds for a product they know doesn't always work and will not give refunds or credit. They also make you pay for the next test even though the first purchase didn't work. We are still trying to get a refund for the first test offering that didn't work. The ETS reps are condescending, unapologetic and just give you the run around. The ETS ******* is holding these young teachers in ** and elsewhere over a barrel because they know they have to have the PRAXIS certification. So I guess they figure they can rip them off as often as they like.

• Review fromZhangyun T

  Date: 05/06/2024

  I took the ***** test online,and have not receive my official scores yet,even though I received the email which reported availability of my score last week.Then I was NOT informed that my score is under reviews for no reason, until I asked about it through phone call.Now they told me that they can not guarantee when it ends.This is freaking ridiculous! As all the comments online, they do NOTHING BUT TAKING THE TEST FEES!

• Review fromW. Patrick B

  Date: 04/28/2024

  Not a fan of the entire process and still waiting for my official scores as of writing this review. It's been 3.5 weeks already. Took test to completion at testing center and there were no irregularities. Submitted for scoring. Unofficial score flashed on screen. Since then, no further contact. The delay in official scoring is excessive. The experience of taking the test at an official center is somewhat dehumanizing. I can't believe we find ourselves depending on this company to move forward with credentials. They can certainly do better in a number of areas. Providing official scores in a reasonable time frame is one of them.Hoping to get resolved within days. Not an unreasonable expectation.

• Review fromJack M

  Date: 04/14/2024

  It's disgusting that in order to get a ** teaching license you must use this company. Words cannot express what an awful company this is. My test was cancelled due to tech problems. Their tech support was unable to solve it and I wasn't refunded or allowed a different date to take it again. They never even responded to my complaints, phone calls, and emails an entire month later. How in the h*** are they even in charge of testing anyway...

• Review fromMayte H

  Date: 04/13/2024

  Kicked out before I could start my exam because supposedly I got out of my chair. Which I did not. On the phone for 2 hours and still didnt get to talk to a representative. Did some research to see if this has happened to others and found that it happens to a lot of people!!!! Then they make you wait 28 days to reschedule no matter the situation and you pay the original cost again for being a teacher shortage they seem to like to make things more complicated. So sad that they are ok with just taking peoples money

• Review fromMustafa U

  Date: 04/12/2024

  On February 25th, I took the ***** exam at home. A little over a week later, I got an email from *** stating that I might have gotten help with the test. I cannot imagine how they can blame people and profit from it. Anyway, a few days later, I received another email from ETS informing me that my scores were being reviewed administratively and that I could expect a response in the next two to four weeks. However, I haven't heard back from them since then. I've phoned them numerous times and given them multiple emails, but they never answer the phone or return my messages. I guess only automated messages are being sent to the all candidates.I just wanted to release my scores or return my money back.

• Review fromAlly G

  Date: 04/12/2024

  The testing refund policy needs to reviewed and reformed. Unforeseen circumstances can occur before tests and that needs to be considered in ETS policy and procedures. I was not able to make my test date and couldn't be refunded or rescheduled. Unfair to future educators!

• Review fromVictor M

  Date: 04/07/2024

  On March 29th, 2024, I purchased the Physics 5266 Practice Test for $19.99. Upon review, there were several errors with the solutions as well as issues with the display of images. I reported these to ETS, and after some time, they stated they would eventually fix the errors with the solutions.In order to resolve the issues with the display of images, the test had to be hard-refreshed. To note: This test has a limit of 10 uses. Nowhere throughout the purchase and checkout was this made apparent. With that, in a short amount of time, I no longer had access to what I purchased as hard-refreshing the test counted toward that limit.I notified ETS several times through email and was told there is nothing they can do.