Reviews

This profile includes reviews for Educational Testing Service (ETS)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Educational Testing Service (ETS)

  660 Rosedale Rd Princeton, NJ 08540-2218

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  Electro Tech Systems

  121 S Broad St Ste 1710 Suite 1710 Philadelphia, PA 19107-4534

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  ETS Educational Testing Service

  1800 K St NW Ste 900 Suite 900 Washington, DC 20006-2229

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  Educational Testing Service (ETS)

  225 Phillips Blvd Ewing, NJ 08618-1426

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  Educational Testing Service

  3410 Taft Blvd Rm 217 Hardin South Wichita Falls, TX 76308-2036

Review Details

• Review fromYANTONG G

  Date: 07/10/2024

  It is with deep disappointment and anger that I am filing a complaint against your company for canceling my GRE scores without cause. This decision disregards my hard work and academic integrity, and is unacceptably ***** and vague in its rationale. I have invested a great deal of time and effort into this test, thinking through every question and putting my best foot forward on the essay. However, the cancellation notice I received lacked reasonable explanation and evidence and was perfunctory. This action has severely damaged the fruits of my labor and my academic dignity. Given the urgency of my need for grades to complete my academic application, this decision has caused great distress. I demand an immediate investigation and a clear response to restore my scores in order to protect my rights and reputation. I expect ETS to address the candidate's claims and correct the error. Otherwise, I will have to consider legal options to resolve this matter.

• Review fromStefany G

  Date: 07/03/2024

  I couldn't take my test in home because my computer does not have access for remote from other software, I made a request to reschedule the test and they said that my computer has high CPU and it was my responsibility to make sure that everything worked fine and I did that one day before and everything ran fine I'MNOT A COMPUTER TECHNICIAN HOW I WAS SUPPOSEDTO KNOW THAT???. They are stealing money

• Review fromRebekah P

  Date: 07/02/2024

  ETS is the BIGGEST MONEY GRAB SCAM I have ever seen in my life. Educators already have to jump through hoops and pay ridiculous fees to get certified and to keep up with their certifications, and it is such a shame that this company has so much power in the certification process, because they are HORRENDOUS. I had a free score recipient selected for my test, but I did not have my *** on my account (saw no where that indicated it was required), and they sent the scores. Well, because I didnt have the *** attached the recipient could not credit the scores to my account. I updated my account to include my *** and now ETS is making me pay $50 to get a new score recipient when you initially get three free anyway, and I only chose one. How much does it really cost them to send my scores somewhere? Their customer ********************** is condescending and almost impossible to understand, and this company should be ashamed of how they are treating the people who keep them in business. ETS is just another perfect example of the mistreatment of educators. I have had one decent experience with them, and the rest of the time (including during my praxis with a power hungry ******* who would not leave me alone about things as stupid as leaning on the desk while I worked out a math problem) my interactions with them have been abysmal. Something seriously needs to change.

• Review fromChristy H

  Date: 06/29/2024

  I would not even give them 1 star! I had a horrible experience when trying to take a certification test through Praxis. I was having issues with logging onto my test. I contacted the ******* service and the person I spoke to was unprofessional and very rude. I was struggling to understand him due to his poor English and he was also struggling to understand me. He then said I do not have time to help you any longer and hung up. I then called the customer ********************** line for ********************** and was told I had to wait 24 hours. I called back 24 hours later and was told to send an email. Both these times I waited on hold forever. I then sent the email and the response I received was that the ******* service reported that I did not show up for the test. I am now out $176.00.

• Review fromMatthew K

  Date: 06/01/2024

  Well.... where to begin? i initially bought one of their practice GRE exams in March and.... after spend*** my money and launch*** it, it kept crash***. I tried for 2 hours straight to launch it and it kept error-*** out. As a result, I tried email*** them about a refund and they never got back to me.2 months later, after call*** them and email*** them again, I was given a new practice test. Mind you.... this is 2 months later. i signed up for their GRE at home exam and...... midway through, my ******* from proctorU decided to suddenly close out my exam. When you close out the exam, your video stops work*** as a result. When ask*** my ******* why it was closed out, he said my video stopped. ....... if a ******* stops your exam, then your video also stops as a result. I don't appreciate what are obvious lies to your customers here. Actions speak louder than words here!After patiently wait*** 2 months for assistance with their faulty practice test, I cannot believe the number of hours and money I spent with this company only for their third party affiliate (proctorU) to cancel my exam midway. I am runn*** on thin ice with this company! I'm go*** to reiterate what i said again: actions speak louder than words!

• Review fromShannon W

  Date: 05/31/2024

  Terrible system. When you call customer ********************** be prepared to be on the phone for a LONG time and to talk to people that don't understand English.

• Review fromAlexis T

  Date: 05/29/2024

  Prior to taking the exam, I extensively reviewed the information provided on your website and was informed multiple times that the qualifying score for Tennessee was 164. Based on this information, I prepared for and subsequently took the exam. However, upon receiving my results, I was informed that I did not pass the exam because the new qualifying score was 169.This discrepancy between the information provided on your website and the actual required score has caused me considerable distress and inconvenience. I have made several follow-up phone calls and have been repeatedly promised a call back, yet I have not received any resolution or clear answers.Furthermore, I noticed that the qualifying score information on your website was updated after my complaint. This change in information after the fact raises serious concerns about the ethics and transparency of Praxis.As a consumer, I relied on the accuracy of the information provided by Praxis to guide my preparation for the exam. The failure to maintain consistent and accurate information has directly impacted my ability to pass the exam. It is my firm belief that I should not be penalized due to this error on your part.I have attached screenshots from your website clearly showing that the qualifying score for Tennessee was listed as 164 at the time of my preparation and exam registration. I respectfully request that you accept my score of 164 as a passing score, in accordance with the information that was available to me.The Praxis does not value accuracy, fairness, and ethical practices!

• Review fromJasmine H

  Date: 05/24/2024

  As a newly graduated student-teacher, it is required that I take and pass the Praxis Exam to qualify for my educators license in my state. I signed up for an in-person exam through ETS, which I understand is the only provider of the Praxis. I scheduled my testing date and location, and was required to upload artifacts to use for my written essay questions. This had to be done at least 3 business days prior to my testing date, not including my testing date itself. I ended up moving my testing date to a time later in the month because I wanted more time to study. At this point I had spent almost $200 on this test. I went to upload my artifacts 3 weeks prior to my testing date, but discovered that there was no link or button for me to do so through. I promptly emailed customer **********************, and received instructions on how to upload 3 days later. It was then that I discovered I was missing the linka technical issueand reached back out to customer **********************. I received no answer at all. I now only had 2 weeks prior to my testing date, so I called customer **********************. The rep was kind and polite, but only gave me an email address to reach out to about my issue. I again received no answer. I now only had 4 business days til my test date, and as I stated earlier, I had to upload these artifacts at least 3 business days prior. I had also researched the refund policy, and it was the same: cancellations at least 3 business days prior to your date are entitled to a 50% refund of testing fees, but this had to be done using the missing link. I called again for help, and was told there had been no progress on my tech issue, so I requested a refund. The rep tried to tell me I was no entitled to a refund due to the timing, but I corrected him, and he complied. I did receive a full refund, but this was a massive waste of time spent studying, reaching out for unproductive help, only for me to cancel my test in the end. Its already hard enough to get a license w/o ******************** making it worse.

• Review fromNaomi B

  Date: 05/21/2024

  I took the praxis test online, and have not received my official scores yet. Even though I received an email which reported information that my score is under investigation, and I asked about it through phone call. Now they told me that they dont know and have no information. Poor customer **********************. This is freaking ridiculous! I took the test about 10 times all together and because I finally passed with money wasted on tutoring. I finally passed and they cant take anymore money from me they want to investigate. Now, I have to wait 1-2 weeks for my scores and cant report it to my school if I passed so I can finally start my Clinicals.

• Review fromShubha C

  Date: 05/20/2024

  I am one of those candidates whose testing was a disaster because of poor test practices. ETS Praxis, a widely-used teacher certification exam, faces significant criticism for its unreliability and poor service. Candidates often encounter incompetent proctors and technicians, leading to a disrupted testing environment and technical difficulties. Additionally, ETS's strict no-refund policy reflects poor business ethics, leaving dissatisfied candidates without recourse. The testing software is notoriously unreliable, causing system crashes and compatibility issues, with ETS deflecting blame onto candidates. Moreover, ETS has a history of arbitrarily canceling test scores without explanation, leaving candidates frustrated and powerless. In conclusion, ETS Praxis fails to provide a fair and reliable testing experience, undermining the credibility of the teacher certification process.