Reviews

This profile includes reviews for Educational Testing Service (ETS)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Educational Testing Service (ETS)

  660 Rosedale Rd Princeton, NJ 08540-2218

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  ETS Educational Testing Service

  1800 K St NW Ste 900 Suite 900 Washington, DC 20006-2229

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  Electro Tech Systems

  121 S Broad St Ste 1710 Suite 1710 Philadelphia, PA 19107-4534

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  Educational Testing Service (ETS)

  225 Phillips Blvd Ewing, NJ 08618-1426

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  Educational Testing Service

  3410 Taft Blvd Rm 217 Hardin South Wichita Falls, TX 76308-2036

Review Details

• Review fromAudrey C

  Date: 01/29/2023

  Extreme proctoring from ******* U - flagged for cheating - cleared - asked for a retake since I was harrassed the entirety of my exam. Ignored for months despite numerous emails. Then told if my concern was legitimate, I would not have agreed to have my scores sent? Biggest scam around. Terrible company that does not advocate for students. In my case I merely asked for a free retake since it was the company's fault I was not able to have a fair test taking experience - not to mention my ongoing stress. So far I have been shut down. But I will continue to voice my experience and my concerns. Starting right here.

• Review fromNicole J

  Date: 01/21/2023

  Hello my name is *************************** from from ******* I will schedule to take the take home practice test **** and it was scheduled for 10:00 when I got in I was not able to log into the system by the time I got someone on the phone it took another 20 minutes for them to get the test up and running when they've got the test up and running they said that the text expired that I had to log off the computer and start over even though prior to taking the test on the 31st I did a system checking everything was set during the test of the practice **** none of the study material that I study was not on the on the test I finally got my results back 3 weeks later and I did not get a passing score I missed it by one point according to the **************** I caused them to get this rectify they informed me that I have to wait 3 days to get a test advocacy then I had to pay another $65 to the company to get a score review for the score review it takes another two weeks and they're still no guarantee that that I'm going to be able to get ************* that I need to pass the state exam for ******* yes this company is a scam because they have a student's take exam get material and none of the material that far as vocabulary words is on the exam so what do you do do you continue to buy study material from other places and on the hope and a prayer and as an educator this is not fair and it needs to be rectified and they need to be stopped the practice system needs to be stopped because they are scamming students and taking their money and knowing that the facts of those tests is impossible to pass you have to be a genius to pass the test that I just took knowing the facts that everything that I study for none of it was really pertain to special education it was more like a psychology or biology test that I was taking and this is where I knew I scored low in when I looked at the test acknowledges of yesterday and it stated that I tested low in areas because those the area.

• Review fromDarby R

  Date: 01/17/2023

  I have tried to schedule the praxis 3 times now and every time it never goes through. Every time I call Im on hold for at least 30 minutes and the people are NEVER helpful. I paid $150 and they said, well can you try Firefox and see if that works, if not we can schedule it over the phone and wave the $30 charge. I asked this man so you want me to pay ANOTHER $150 on a different website to SEE IF THAT WORKS, and if it doesnt we can do it again for another $150? Idk who in their right mind who ask someone to spend a total of $450 to take a test. If theres any way I can schedule through a different company Im all ears!

• Review fromJudy D

  Date: 01/07/2023

  On 12/23/22 I was scheduled to take the Praxis Basic Core exam from 8 am to 12 pm at home. I did the pre-check, as well as completed all the requirements provided. The ***************************** from *****, continually lost her internet connection with me. However, she blamed me for her poor internet connection, which was just the opposite. In fact, she didnt even test my internet connection, which I believe was because it would have proven I was right and had no issues with my internet connection. In the past, I've taken several proctored exams with no problems. She also restarted the session 3 times for a total of 45 minutes with the procedures of showing my ID and showing her the room. This created delays each time it took me time to reset my camera, which was very frustrating. I was only able to complete one question from the Reading section before she lost connection with me completely. This is utterly ridiculous!From 12/27-30, I called 3 different numbers in an attempt to reach customer **********************. On **/**, I called customer ********************** yet again about the 12/23 Praxis Basic Core test disconnection to reschedule due to ********* poor internet connection. Before reaching a customer ********************** rep, the automated system forced me to listen to 15 minutes of information, none of which pertained to my situation, and only delayed speaking to a live person. Every time I called this was the case. After reaching a rep, I was on hold with *********************** for 25 minutes waiting for authorization from her manager to reschedule the test. She clearly didnt want to hear what happened because she kept interrupting me. She said she couldnt resolve this issue but promised me that a manager would contact me within 2-3 business days. I never received a call and its been a week (1/7/23). I gave up waiting and called my credit union to dispute the charge. ETS are scammers! ETS is an unreputable source!

• Review fromEVA Z

  Date: 01/06/2023

  Honestly I am disappointed after seeing all this one star reviews & theres no legal action was taken against this Company. I chose to take the PRAXIS Exam at home, I paid $130. At the test day Dec 30, I followed all the instructions, I showed the room in the camera and my computer passed their system check, After the check in completed and before even the exam started I was told that there is a technical problem and I will not be able to take the exam, they instructed me to call ETS after 3 days to find out what caused the problem. I have been calling ETS and OTI They place me on hold for at least 45 mins every time I call and then they ask me to call back after 2 days, I also emailed them at tsreturns, praxis@etsthey they ignore my emails and now the deadline of my DOE application is coming soon.Today I talk to another person then I was transferred to someone else, finally I realized that its impossible to get a refund for my money plus I have to wait 28 days before taking the test again!!I am also filing a complaint with office of attorney general, The ** Consumer affairs. THEY NEED TO STOP STEALING PEOPLES MONEY

• Review fromsalman M

  Date: 01/05/2023

  Its been over 55 days now and I still don't have my scores. I have appeared for the test on 10th of November ********************************************************** two however after calling multiple times and sending multiple emails, I came to know that my test was tagged for administrative review. I request you to please release my scores as soon as possible as I am missing out on the intake deadlines of universities. This is an unreasonable hold as I have followed all the instructions as guided. My ETS ID is ********. I am tired of calling and being on hold for hours with same response every time. I do understand that there could be delays in reviewing system however such a long delay of 55 days is not acceptable. Thanks

• Review fromAyanda M

  Date: 01/04/2023

  Ive been on hold for three hours and no one will answer or help me with this issue. I was told that my test has not even began to have been reviewed and I have a hard deadline of January 15th. This is disheartening

• Review fromKinley S

  Date: 01/04/2023

  I have called multiple times and been met with 1hour plus wait times and left emails and voice messages with no one getting back to me. I took my gre over a month ago and my scores are still under review with no explanation. My scores are due in **************************************************** scores.

• Review fromLana N.

  Date: 12/28/2022

  This company deserves 0 stars! They are horrible scammers!! I was supposed to take my Praxis exam at home on the 20th of December. I did the pre check several times to make sure that my computer was compatible with their system, everything was a go until testing day. My computer passed their system check until it didnt on testing date and then suddenly, my computer wasnt compatible AND ETS refused to credit my account or refund my money! They keep telling me some policy mess! IDC about policy, I wasnt provided with the services that I paid for, I never had the opportunity to open the test. I need to take this test soon for employment, so I tried to sign up for the test again, but I have to wait 28 days to test! I never took the first test!!!! This is a scam and is sickening!!!! We need to do a class action lawsuit!!!

• Review fromJoey C

  Date: 12/27/2022

  I took the GRE for graduate admissions over 6 weeks ago using their at-home option. After following all instructions on their website and given by the remote *******, my test was flagged for administrative review. I have been given no information on why this occurred, and getting information from this is next to impossible. Trying to get information via email or phone is futile. My only guess is that there was something wrong with the testing environment. But I followed all the instructions, and had to show the room multiple times. If you're doing everything they're telling you to do, they should at least provide you information on why your test is flagged. I chose to take the test at home as the nearest testing center was over an hour away. But they should at least provide warnings when you're registering that the at-home test is subject to arbitrary and indefinite reviews. Now I'm down over $200, and have no information on what my options are.