Reviews

This profile includes reviews for Educational Testing Service (ETS)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Educational Testing Service (ETS) has 5 locations, listed below.

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  Educational Testing Service (ETS)

  660 Rosedale Rd Princeton, NJ 08540-2218

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  ETS Educational Testing Service

  1800 K St NW Ste 900 Suite 900 Washington, DC 20006-2229

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  Electro Tech Systems

  121 S Broad St Ste 1710 Suite 1710 Philadelphia, PA 19107-4534

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  Educational Testing Service (ETS)

  225 Phillips Blvd Ewing, NJ 08618-1426

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  Educational Testing Service

  3410 Taft Blvd Rm 217 Hardin South Wichita Falls, TX 76308-2036

Review Details

• Review fromA.J. R

  Date: 04/04/2023

  They really need to have a zero-star option here. Scheduled the at-home test, I checked in, there were issues on their side, they took 25 minutes to even work on it after I contacted them and spent another 20 30 working on it. Was told to wait for my ******* at that point. I waited 40 minutes then called and ******** said ETS canceled my reservation. Called ETS and they said they would review the ProctorU report and then they wanted me to call back in 3 to 4 days. I took work off today and as an intern I don't have sick days so I just don't get paid. After saying goodbye he kept saying that I needed to be the one to end the call. I muted it and just let him keep trying to get me off the phone. When he finally hung up there was a survey available. Keep on that line and tell them what you think of them. Don't let them convince you to hang up.

• Review fromAlaa N

  Date: 04/01/2023

  The toefl scoring team are frauders and cheaters.they is no integrity.. they are not reading our essay contents and grades are based on names and previous results.I am filling a civil case against toefl ibt scoring department please support me if u feel ur being underscored

• Review fromEbony W

  Date: 03/30/2023

  Disappointed! These people are a set up. They want to charge you everything. They make these tasks for only white people to pass.

• Review fromCharles G

  Date: 03/27/2023

  Awful. Its just a way to make teachers pay fees in order to keep their license. I was scheduled to take an exam at home, took the practice test, tried to log into the real test and it said my computer didnt support their system. I was on the phone with them for hours just getting passed from one agent to another. Never got it resolved so I am just out $120 and have to reschedule in 28 days. Huge scam.

• Review fromAnum h

  Date: 03/26/2023

  worstttt!!!!!!this is a scam !!they are looters!they will never pass you and retake is after 28 days its pathetic !!i gave test 5 times i did my best and still same points!i would not even give 1 star and customer ********************** is pathetic !!they will transfer you to different departments its frustrating and depressing!!!

• Review fromKathleen P

  Date: 03/07/2023

  ******************************************************************BEWARE:The CONTACT number for CUSTOMER ********************** if you are a TEST TAKER is NOT in ***************** and DOES NOT have the resources OR AUTHORIZATION (Per x3 statements from Customer ******************** routed OUTSIDE *****************. The Supervisor that I spoke to at SIX 09NINE21**** stating she is a direct employee of ETS and stated it would be at least 2-3 weeks to "investigate" that at the **** of the **** the CORRECT address was verified and a week later (they have no record but I have an ICLOUD verified ************* stamp showing proof of call) including in the ETS system login my CORRECT ADDRESS ---HOWEVER in the system the TEST RESULTS are not viewable - Parapro stated that there is NOTHING via EMAIL NOR available ONLINE --- as in YOUR Parapro account to via test scores. "Supervisor" stated that Parapro/Praxis test takers CAN NOT view their test scores online when logging in to account. BEWARE OF TAKING YOUR **** WITH THIS COMPANY --- IF YOU TOO HAVE EXPERIENCED HARDSHIP with OBTAINING YOUR TEST RESULTS PLEASE CONTACT THIS GMAIL ACCOUNT FOR A CLASS ACTION SUIT - BUT BETTER YET- TO HOLD THIS COMPANY ACCOUNTABLE FOR NOT PROVIDING FACTUAL REPORTING OR RECORDING INFORMATION FOR TEST TAKERS NOR PROVIDING A FREE AND "REASONABLE - **** DAY" RESOLUTION --- AS THE EIGHTHUNDRED SEVEN729476 (SAME CENTER AS SIX 09 NINE21 **** and NOT IN *****************) DOES NOT (PER CS AGENTS) HAVE THE RESOURCES OR THE AUTHORIZATION TO CORRECT THEIR MISTAKES AND WILL ADVISE ONLY THAT FOR $50 WITH A CC GIVEN OVER THE ***** WILL THEY RESEND THE TEST SCORES IN ANOTHER "2-3 WEEKS" WITH NO GUARANTEE of CORRECTED ADDRESS NOR a GUARANTEE OF DELIVERY. THERE IS NO ONE TO SPEAK WITH IN THE U.S. THAT IS AN ETS EMPLOYEE NOR ANY EXPEDITED PROCESS NOR IS THEIR A RESOLUTION OR ESCALATION TEAM AVAILABLE. OVER 3 MONTHS OF GROSS NEGLIGENCE AND ZERO ASSISTANCE.

• Review fromEthan M

  Date: 03/07/2023

  These people are an absolute joke. The costumer service are the most rude and unknowledgeable I have ever spoken to. This is what happens when you outsource jobs to save a dime. The people over the phone are rude not helpful they have zero idea on what they are talking about. I wish I could leave a zero star. Why would I pay for something that provides not help or support when problems arise. Why would I every utilize this system again? Schools need to get rid of this it is an absolute shame.

• Review fromWenjing F

  Date: 02/16/2023

  ETS is the most ineffective, inefficient, indifferent institution! My online test didnt work and they blamed me before I got mad at them. Then they told me to take onsite test and it got canceled after I received an email from confirming my registration!! I am heartbroken after I called and emailed them multiple times and still got no solution after 6 business days!!!!

• Review fromYuxuan F

  Date: 02/16/2023

  My name is *****. I took the toefl test on February 5. They cancelle my scores for no reason. I didn't received any email. I didnt cheat, no warming during the test. I'm really confused about it. It's really a joke. I think ETS just think Chinese students are rich and stupid. They just want money!!!!!!!!!!!!!!!!!

• Review fromAmanda G

  Date: 02/01/2023

  ETS is a joke. They just want to scam you out of your money. They are not interested in helping you at all! They make it almost impossible to speak to anyone who can or is willing to help you. You just get the run around. They punish you for not knowing the correct IT information before the test. I should not have to pay for their lack of information.