Reviews

Review Details

• Review fromDenise W

  Date: 07/17/2024

  False advertisement, I had another company call Total Warranty- My information was switched to a Service Plus account without me knowing. Its a different Bank account from daily use one. For 3 years never file a claim and call one time 7/15/24, and they started off by saying what they won't pay for after I told them my issue. They haven't offer to send a tech because it was something that they don't replace. This was not what was explain to me with the other company Total. I spoke to someone to cancel, they offer me $300 but to stay with them another year. Now, that did not make sense or dollars. That means I will pay them back the $300 offer and more within a year. It was hard to cancel with this company. They only cover Mechanical issue with your policy, don't believe them. Each person has they're on take on the policies and company policies' as well. The whole company is a scam.... STRESSFUL, STAY AWAY, A WASTE OF MONEY FOR NO SERVICE.

• Review fromL D H

  Date: 07/12/2024

  Service Plus Warranty is indeed a SCAM. They should not be allowed to continue their operation. Over the three years I have been paying my monthly policy and I have only submitted one small claim for a toilet and now a **** repair. With the toilet I found out that they had no agency in my area to service my claim. This was after over a month of going back and forth with the plumber they assigned, who stated that he had told Service Plus that he wasn't available. I then had to find my own plumber and I was told that if the repair cost under $200 (which it did), to pay for it and they would reimburse me. Service Plus then refused to reimburse me and I had to make several calls to finally get reimbursed. This all started in June and was not resolved until end of August, when the toilet was authorized for repair, and a payment was not received until a couple months later (end of October). Now the **** repair is turning out to be the same NIGHTMARE. I paid $125 to the technician to come out to evaluate. He reported the repair recommendation to Service Plus verbally. Service Plus stated to me that it's not normal wear and tear, but will not provide any written statement why, neither will the their repair agency. I have had several other local **** agencies come to my home to evaluate and they all state that it is normal wear and tear. I have spoke and written Service Plus's Resolution and ********************** but no one will provide me written justification why my claim was rejected. Additionally, my monthly rate just jumped over $10 (to $63) as well as the amount I must pay directly to the visiting repair technician ($125). Lastly, they will not give me any names of direct contacts in their organization. CONSUMERS BEWARE!! Let's work on getting this organization closed down.

• Review fromKerwin S

  Date: 07/11/2024

  My home air conditioner went out they told me 24 - 48 hours before a tech will be assigned to my claim. that was 3 days ago. No tech has been assigned yet and I had to pay out of pocket now they will not reimburse me because when the tech I paid came to fix it their office was closed and the tech could not contact them. DO NOT USE THIS COMPANY. It's a scam. and on top of that they will not let you out of the policy. or you have to pay in full before you can get out of it. I live in ******* there is no way to live here with out air conditioning for 3 days. Now I am SOL out of everything. I REPEAT DO NOT USE THIS COMPANY.

• Review fromRalph E

  Date: 07/09/2024

  Service Plus Home Warranty is a very dishonest organization. This was the third claim on the same issue that wasn't resolved. Finally, Service Plus reached out to me to find my own technician. I had a technician come to my home regarding my AC constantly running. Service Plus had me fill out form CRF-****** 18 200 (reimbursement claim). I was told if it was to go over the unauthorized limit to have the technician call. He was on speaker phone and answered all of the questions. Service Plus asked if rust was present where the leak was found and the technician answered no. Service Plus told me to call back to get the resolution. I called back after being on hold for 33 min. They told me unfortunately the claim was denied due to rust. I told the representative that I was on the call as well and the technician said there was no rust.Service Plus asked me to get a hold of a vendor's technician to confirm. This was a bit confusing because during the call with Service Plus, they asked for the technican's company, technican's name, and phone number. Anyway, I I was in the process of doing this and looked at the portal and Service Plus closed the claim. It was less than 5 hours that they closed the claim. The claim was opened for 5 days on their part but closed immediately. I was not allowed to provide the information that was requested. I want everyone to know that Service Plus was willing to lie and cheat customers and not process valid claims. My condenser and evaporator coil were both leaking. Btw, the evaporator coil is aluminum so it doesn't rust. The area on the condenser leaking did not show signs of rust. Please look for other alternatives.

• Review fromLaurie C

  Date: 07/03/2024

  They give you a claim number, but then make you responsible for finding a vendor. Then they limit their repair auth to $200. Then insist that whomever you have called call them and speak with them directly before they even authorize the repair that they have already committed $200 toward. Today the bill with $219 to clear a drain and they will not reimburse the $159 (difference after my service fee) BECAUSE THE REPAIR TECH DID NOT CALL THEM FOR ADDITIONAL PERMISSION TO CLEAR THE DRAIN. It has become a policy of service vendors in our area to refuse to take time out of their work days to hassle (AND I MEAN HASSLE) with these kinds of home warranty companies. I dont know how else to warn the public that you should save your $1600 because they wouldnt even let usy out of the contract when we dealt with this same con job in February!

• Review fromChris L

  Date: 06/28/2024

  Service Plus home warranty company is a complete joke and ripoff. They are crooks and will get out of fixing any problem in your home. They try to use a contract you never get sent to you some sub part of the contract and they dont cover it. Complete waste of money. Please save your money try someplace other if you waste your money and do a warranty. They are all crooks better to put up a hundred dollars a month and save and you will have enough for any repair you need in two years anyway. Thanks for listening to me b**** Im mad af

  ServicePlus Home Warranty

  Date: 07/02/2024

  Review ID: ****** We are genuinely sorry to hear about your negative experience with Service Plus Home Warranty. Your feedback is incredibly important to us, and we take such concerns very seriously.At Service Plus, we strive to provide top-notch service and support to all our customers. We understand that home repairs can be stressful, and our goal is to alleviate that burden, not add to it. We regret that your experience did not meet the standards we aim for.We'd like to address your concerns directly:Contract Clarity:We apologize if there was any confusion regarding the terms of your contract. We make every effort to ensure that all our customers receive and understand their contracts. If you did not receive your contract, we would like to rectify this immediately. As we are a "GREEN" company, a policy is no longer mailed unless requested. Please visit the customer portal where a copy is available at all times, or contact us at ************** to request a copy of the policy.Coverage Issues: We aim to be transparent about what is and isnt covered under our plans. We are sorry to hear that you felt certain repairs were unjustly excluded. Our team is ready to review your case to ensure that all covered repairs are appropriately addressed.Customer Service: We regret if our service did not meet your expectations. Our customer service team is trained to assist you and resolve issues efficiently. We are committed to improving our service based on your feedback.Value for Money: We understand your frustration regarding the value of our service. We believe in the benefits of having a home warranty and are disappointed to hear that you did not find it worthwhile. We are constantly working to enhance our plans and services to provide better value and satisfaction to our customers.Although the policy covers septic pumping, the issue you are experiencing pertains to the lines. While the vendor reported a clogged line, which was authorized for service, the problem persisted. Unfortunately, SPHW is not responsible for broken or collapsed sewer lines or stoppages caused by root invasion and/or stoppages caused by foreign objects. Your satisfaction is our priority, and we hope to restore your trust in Service Plus Home Warranty. Thank you for bringing these issues to our attention. We look forward to resolving your concerns promptly.

• Review fromJas F

  Date: 06/24/2024

  I had 2 different claims on my AC units. Both were rejected. They say they cover all existing equipment. My area had no service technicians, so I had to call one out. The first unit had a rusted part and said it wasn't covered. The second unit that wasn't cooling had a controller board that was discontinued so the unit had to replaced, claim rejected. Now I'm out $12,000 to replace both units. This company is useless and only takes your money. Do not use this company. I should of done better research and looked at all these bad reviews. Another problem with this company, it is very difficult to contact them. Always on hold. You can file a claim online easily but I had questions about my claim and are put on hold for over an hour.

  ServicePlus Home Warranty

  Date: 06/26/2024

  Review ID: ****** Thank you for contacting us with the above-referenced review. We treat each review with the utmost respect and use this feedback to better serve our valued customers. Understandably, there are two sides to every story, and we always look for a fair resolution between all parties.Claim 1 - 5/20/2022:You placed a claim for an air conditioner that was not cooling. Due to limited availability of participating vendors in your area and to expedite service, we advised you of our reimbursement process. This process allows you to contact a local vendor to diagnose the failure. The vendor must report the failure, parts, and pricing to us before any repairs are made. If determined to be a covered failure, a reimbursement check is sent upon receiving a copy of the paid receipt.Your vendor reported that the condenser coils were corroded. According to our policy, corrosion is a non-covered repair, which led to the denial of this claim. We understand how frustrating this situation is and apologize for any inconvenience caused.Claim 2 - 5/22/2024:You placed another claim for an air conditioner that was not turning on. To expedite service, reimbursement was again offered. Your vendor reported that the unit in question was a mini split ductless unit. As per our policy, mini split wall units are not covered.Policy Details: Our policy covers mechanical parts and components of up to two ducted electric central air conditioning systems with a capacity of up to 5 tons for residential use only. Non-ducted units, including mini-split wall units, and specific exclusions such as corroded coils, are clearly outlined in our policy.Conclusion: All claims have been properly serviced in accordance with the Service Agreement, which includes both inclusions and exclusions. We strive to provide a positive customer experience and ensure that all claims are handled fairly and transparently. If you have any further questions or need additional assistance, please contact us at **************. We are committed to upholding our founding ideals by providing industry-leading home warranty products and exceptional service to our customers.

• Review fromYolanda F

  Date: 06/19/2024

  Air conditioner doesn't work have file a clain to get it fix since 2023. My unit is old required R22. They are trying to blame me for my outside units. I have a coil leak my air unit in the 2008. They do not Want to replace it saying it was wear and tear and it is not.

  ServicePlus Home Warranty

  Date: 06/26/2024

  Review ID: ****** Thank you for contacting us with the above-referenced review. We treat each review with the utmost respect and use this feedback to better serve our valued customers. Understandably, there are two sides to every story, and we always look for a fair resolution between all parties.Claim 1 - 9/11/2023: You placed a claim for an air conditioner stating the condenser was not functioning. The participating vendor reported that the inside unit's A coil was dirty and the drain line was clogged, which is considered a maintenance issue and is a non-covered condition. The vendor also reported that the outside unit was rusted and leaking freon. According to our policy, failures due to rust and corrosion are not covered, leading to the denial of this claim.Claim 2 - 6/15/2024: You placed another claim for an air conditioner stating the unit was not turning on. As part of our process, we required proof of a prior repair in order to move forward with the claim. Unfortunately, without this documentation, we were unable to proceed.Policy Details: Our policy provides coverage for mechanical parts and components of up to two ducted electric central air conditioning systems with a capacity of up to 5 tons for residential use only. The policy clearly outlines exclusions, including non-ducted units, maintenance issues, and failures due to rust or corrosion.General Limitations of Liability: This Agreement covers only repairs and/or replacements due to mechanical failure attributable to ordinary wear and tear. Accordingly, the Agreement does not cover failures which may result from other causes, such as without limitation abuse; misuse and/or neglect; secondary failures; lack of maintenance; rust and/or corrosion; noise without a related mechanical failure; chemical or sedimentary build up; failures due to calcium build-up; lightning strikes; missing parts; animal, pet and/or pest damage; power failure; power surge; fire; casualty; water damage; acts of God; structural and/or property damage; flood; smoke; earthquake; freeze damage; accidents; war; acts of terrorism; nuclear explosion, reaction, radiation or radioactive contamination; insurrection; riots; vandalism; or intentional destruction of property. This Agreement does not cover mechanical failures resulting directly or indirectly from or caused by mold, mildew, mycotoxins, fungus, bacteria, virus, condensation, and/or wet or dry rot regardless of the source, origin, or location and any other cause or event contributing concurrently or in any sequence to the mechanical failure. We are not responsible for drywall or rough finish repairs on not covered claims.Conclusion: All claims have been properly serviced in accordance with the Service Agreement, which includes both inclusions and exclusions. We strive to provide a positive customer experience and ensure that all claims are handled fairly and transparently.If you have any further questions or need additional assistance, please contact us at **************.We are committed to upholding our founding ideals by providing industry-leading home warranty products and exceptional service to our customers.

• Review fromJohn F

  Date: 06/12/2024

  Air Conditioning System failed and is not cooling. The system is old, hence the home warranty. Been paying since 2018. Call to get serviced. No one within 100 miles to service. So they tell me to call local HVAC to come and utilize the claim form. No parts available to fix the system which requires a flush of R-22 which is no longer manufactured and with what is left in inventory would cost $5,000 to flush and reuse and pressurize again. System is under 13 Seer which the policy says is covered. Oh but wait - read the fine print. They are not paying anything. Offered to pay $200 as a token. Never buy their warranty. Not worth the paper its printed on.

  ServicePlus Home Warranty

  Date: 06/26/2024

  Review ID: ****** Thank you for contacting us with the above-referenced review. We treat each review with the utmost respect and use this feedback to better serve our valued customers. Understandably, there are two sides to every story, and we always look for a fair resolution between all parties.The consumer placed a claim for an air conditioner on 6/10/2024 stating the unit had inadequate cooling. A participating vendor was assigned to the claim on the same day. The consumer contacted us to advise the vendor was unable to service and inquired about reimbursement. This process allows you to contact a local vendor to diagnose the failure. The vendor must report the failure, parts, and pricing to us before any repairs are made. If determined to be a covered failure, a reimbursement check is sent upon receiving a copy of the paid receipt. The consumers vendor reported the unit had a severe line restriction as well as the heat exchanger being cracked in multiple locations. As per the policy these failures are non-covered conditions.A. Air Conditioning System Note: Coverage available on Air Conditioning units up to a 5-ton capacity, and for residential use only.COVERED: Mechanical parts and components of two (2) ducted electric central air conditioning systems. All components and parts for units below 13 SEER and/or R-22 equipment, and when we are unable to facilitate repair and/or replacement of failed covered equipment at the current SEER rating or with R-22 equipment, repair and/or replacement will be performed with 13 SEER/R410A equipment and/or 7.7 HSPF or higher compliant, except:NOT COVERED: Filters; filter driers; condenser casings; registers and grills; water towers; humidifiers; chillers; electronic air cleaners; window units; non-ducted wall units; mini-split wall units; gas air conditioning systems; water evaporative coolers; swamp coolers; condensate pumps; valves of any kind (including but not limited to: thermal expansion, ********, gas, key, and reversing); all exterior condensing, cooling and pump pads; disconnect boxes; roof mounts, jacks, stands or supports; cost for crane rentals; electronic, computerized, and manual systems management and zone controllers; zone components and parts; zone system components; commercial grade equipment; refrigerant conversion; leak detections; water leaks; drain line stoppages or drain pans; failures due to locked and/or open windings, line restrictions, filter driers; maintenance; rusted and/or corroded coils; component short to ground; noise without a related mechanical failure; improperly sized units; air conditioning with mismatched condensing unit and evaporative coil per manufacturer specifications; improper use of metering devices (i.e. thermal expansion valves). We are not responsible for the costs associated with matching dimensions, brand or color made. We will not pay for any modifications or upgrades necessitated by the repair of existing equipment or the installation of new equipment. We will pay up to $10 per pound per occurrence for refrigerant. You are responsible for payment of any costs in excess of $10 per pound.B. Heating System Note: Coverage available on units up to a 5-ton capacity, and for residential use only.COVERED: Mechanical parts and components of two (2) systems, either hot water and steam heating system or centrally ducted forced air gas/electric/oil heating system or electric baseboard units, if providing the primary source of heat in dwelling, as follows: accessible ductwork from covered heating unit to point of attachment to register/grill; blower fan motors; burners; controls; fan blades; heat/cool thermostats (programmable and electronic set back units will be replaced only with standard units); heating elements; ignitor and pilot assemblies; internal system controls; wiring; and relays; motors (excludes dampers); and switches. Electric baseboard units are covered if they are the primary source of heating for the property.NOT COVERED: Chimneys, flues, and liners; cleaning and re-lighting of pilots; concrete encased or inaccessible ductwork; concrete encased or inaccessible steam or radiant heating coils or lines; conditions of water flow restriction due to scale, rust, minerals and other deposits; heat exchangers; cracked heat exchangers; rusted and/or corroded heat exchangers; maintenance and cleaning; calcium build-up; evaporator coil pan; primary or secondary drain pans; fossil and dual fuel control systems and other energy management systems and controls; zone controllers; zone components and parts; zone system components; dampers; asbestos insulated ductwork or piping; electric baseboard heat unless primary heating system in home; filters (including electronic/electrostatic and de-ionizing filter systems); fireplaces and their respective components and gas lines; free-standing or portable heating units; heat lamps; pellet stoves; fuel storage tanks, lines, and filters; gas log systems, including gas feed lines; valves of any kind (including but not limited to: thermal expansion, ********, gas, key, and reversing); oil filters, nozzles, or strainers; humidifiers; inaccessible water/steam lines leading to or from system; backflow preventers; short to ground components; individual space heaters; panels and/or cabinetry; radiant heating systems built into walls, floors or ceilings; registers and grills; secondary units; solar heating devices and components; maintenance; noise without a related mechanical failure; improperly sized heating systems; failures due to line restrictions; mismatched systems; and structural components.All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our ************************* have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at **************.

• Review fromMelissa K

  Date: 06/12/2024

  Called them for my oven not working. Tech came out pulled my stove out took off a back panel and took pictures of dead bugs and what he said were mouse droppings. Never looked at the oven at all and basically told me they would not honor their claim. I am so done with companies taking my money then finding reasons why they can't pay the claims put in.

  ServicePlus Home Warranty

  Date: 06/26/2024

  Review ID: ****** Thank you for contacting us with the above-referenced review. We treat each review with the utmost respect and use this feedback to better serve our valued customers. Understandably, there are two sides to every story, and we always look for a fair resolution between all parties.The consumer placed a claim for an oven on 6/10/2024 stating the unit was not heating. The participating vendor reported the main board and control were damaged by roaches and mice. The vendor also reported the wire harness had been chewed through. As per the policy failures due to animal/pest damage is a non-covered condition.VII. GENERAL LIMITATIONS OF LIABILITY D. This Agreement covers only repairs and/or replacements due to mechanical failure attributable to ordinary wear and tear. Accordingly, the Agreement does not cover failures which may result from other causes, such as without limitation abuse; misuse and/or neglect; secondary failures; lack of maintenance; rust and/or corrosion; noise without a related mechanical failure; chemical or sedimentary build up; failures due to calcium build-up; lightning strikes; missing parts; animal, pet and/or pest damage; power failure; power surge; fire; casualty; water damage; acts of God; structural and/or property damage; flood; smoke; earthquake; freeze damage; accidents; war; acts of terrorism; nuclear explosion, reaction, radiation or radioactive contamination; insurrection; riots; vandalism; or intentional destruction of property. This Agreement does not cover mechanical failures resulting directly or indirectly from or caused by mold, mildew, mycotoxins, fungus, bacteria, virus, condensation, and/or wet or dry rot regardless of the source, origin, or location and any other cause or event contributing concurrently or in any sequence to the mechanical failure. We are not responsible for drywall or rough finish repairs on not covered claims.All claims have been properly serviced in accordance with the Service Agreement, which includes both inclusions and exclusions. We strive to provide a positive customer experience and ensure that all claims are handled fairly and transparently.If you have any further questions or need additional assistance, please contact us at **************. We are committed to upholding our founding ideals by providing industry-leading home warranty products and exceptional service to our customers.