Reviews

Review Details

• Review fromWilly G

  Date: 06/11/2024

  Canceled a year ago. They're still charging me. Do not recommend this company. After 2 claims and having to find my own technicians and still had to pay out of pocket.

  ServicePlus Home Warranty

  Date: 06/26/2024

  Review ID: ****** Thank you for contacting us with the above-referenced review. We treat each review with the utmost respect and use this feedback to better serve our valued customers. Understandably, there are two sides to every story, and we always look for a fair resolution between all parties.While we regret that you were not satisfied with the policy despite the services provided, we would like to confirm that your policy was canceled on June 26, 2026. In an effort to assist the consumer we waived the $50.00 administrative fee due upon cancellation.We remain committed to our founding ideals of providing industry-leading home warranty products and exceptional services to our customers. If you have any further questions, please do not hesitate to contact us at **************.

• Review fromShannette R

  Date: 06/11/2024

  They steal money out of your account. They went up on my monthly bill without informing me and when the funds wasnt available for them to take it out I received an email stating that they closed my account with them and to call them to reinstate it. Well a few days later they decided to try to withdraw money from my account after they supposedly closed it it and withdrew my funds without my permission. Dont do business with them

  ServicePlus Home Warranty

  Date: 06/26/2024

  Review ID: ****** Thank you for contacting us with the above-referenced review. We treat each review with the utmost respect and use this feedback to better serve our valued customers. Understandably, there are two sides to every story, and we always look for a fair resolution between all parties.Policy Details: You purchased a monthly 1-year policy on 6/3/2022 at the promotional rate of $47.00 per month. Monthly policies auto-renew at the end of each term. Payments were received on 6/3/2022 and 7/3/2022, but the account then went into past due status until 3/10/2023.Resolution Steps Taken: On 3/13/2023, you contacted us to update your card information, and a payment was withdrawn on that date. In an effort to assist you, we waived 7 overdue monthly payments totaling $329.00. At the end of the 1-year term on 6/3/2023, the policy price increased by $10.00, and an email was sent to you advising of this change.For the new term on 6/3/2024, the system automatically increased the rate to $67.00. When you contacted us regarding these changes, we offered to lower the monthly payment to $40.00 for the remainder of the term in an effort to retain you as a valued customer.Commitment to Service: We have an unwavering commitment to uphold our founding ideals by providing industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions or need additional assistance, please contact us at **************. We appreciate your understanding and patience.

• Review fromBetty A

  Date: 06/07/2024

  LESS THAN ZERO is my rating for ServicePlus Home Warranty Not going to waste my time to explain; read the reviews.Save your money and your time.SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM AND MORE SCAMS

• Review fromPatricia N

  Date: 06/07/2024

  This company ***** big time. Run as far away as you can, block their numbers. I live in an older home but we had all new appliances installed about 4 years ago. I felt it was time to protect our investment. *** explained to the sales rep that I live in the country and the closest big town/city was over an hour away. I was assured that it would not be a problem, that they have service reps from reliable companies all over the area and if needed, they would drive in from the larger city. My first 5 calls had to do with the ** running continuously. The first guy came out, said it needed a new thermostat but hed have to get an ok from Service Plus. Never heard from him again. Then they gave me the number to another contractor, but could never get them on the phone. It went on like this every month. They had me placing the calls to get appts. My ac has still not been worked on. Then I filed a service request because our seeer line was backing up into the back yard NEVER got a call about that. We ended up renting a machine to try to clear it out. That was $$$ out of our pocket. I also filed a claim to have the septic pumped, part of our contract and again, no service. Late last year, I tried to cancel the service but was told I couldnt cancel until April. I told them then to cancel it in April. Now they are ******* me for monthly payments and are telling me that my contract renewed in April. I told the they would not be getting any more $$$ from me due to their lack of service. THIS COMPANY IS THE WORST!!!! I wish I could give them a negative 5 star rating.

• Review fromSusan C.

  Date: 06/06/2024

  This company talks a good game, but pay poorly, provide bad service providers, cover almost nothing. The be had terrible service both times that I tried to use them.

• Review fromDarlene B

  Date: 06/05/2024

  Frauds, ************************************************************* ******* Plus Home Warranty. Claim 1 Plumbing Leaks Gold Plan *** $500.00. Demand Water Leak Report my cost. $450.00. Repairs $ ********, Warranty wants to pay $129.00 of $500.00 for unknown hardware as excuse, Closed Claim & collecting $47.00 monthly from my bank, for **************************** ************* Abuse of ****************** for 2 Claims. Claim 2 Dryer burning smell on clothes. Paid tech $75.00 for trip to tell me to clean out duct as done next day. Did not stop the sell & told tech to come back & never did. If not fixed represented to replace appliance as same & never done. Told dangerous with burning smell & could start a fire in home. Closed Claim & continued to take $47.00 monthly fee.

• Review fromBruce G

  Date: 06/03/2024

  Unethical salespeople I was promised I could cancel after one year if service didnt meet expectations Ive been trying to get a claim resolved since January of this year with no luck my experience Service Plus has not been responsive or honest in their dealings would not recommend this home service

• Review fromken a

  Date: 05/29/2024

  Terrible company, complete scam. Coverage is weak, response time is terrible. Impossible to get on the phone. RUN FOR THE *******

• Review fromElizabeth J

  Date: 05/28/2024

  If I could give zero stars, I would! You have to file a claim with AI. You can never reach a person. Currently, I have been on hold for 25 minutes. Ten minutes in, the recording said I had a one minute wait. I requested a call back and hadn't received one over three hours later. I have tried to file three claims, none of which they covered. In the middle of summer, my a/C went out. I never received a call from then or follow up with an appointment for repair. In the winter, my heat went out. It was 34 degrees in my house for days and none of my calls were returned...NO emails. I paid a company to fix it. Service Plus wanted to reimburse me $52.00 of the $100.00 bill...to cover the SERVICE CHARGE...WHAT SERVICE???????? My kitchen waa flooding yesterday...nothing from Service Plus. On hold now for over 35 minutes. Also, the increased my monthly payment without letting me know in advance. THIS IS A TERRIBLE COMPANY. FINS ANOTHER HOME WARRANTY COMPANY!

• Review fromJames M

  Date: 05/25/2024

  After a very long discussion with two sales people, we decided to sign up for a premium package. The salesman assured me that the poor overall rating for the company was due to their not paying for a higher place on the webpage reviews, and because at least one of the companies was so new that they had no complaints. He touted the awards for service that the company had as shown on the webpage. We had already seen the webpage list of the terms of the agreement that we could cancel without cost within the first 30 days. After completing the purchase agreement, the salesman called to say that the underwriter refused to allow out swimming pool heater to be included. That was fine with me as I was surprised that the offer was made to cover it. But I was impressed that the salesman called to let me know the one thing I was promised wasn't going to be included in the policy after all. That was a good omen. But then I had time to look at the BBB reviews of the company. Some complaints were not well taken (in my opinion) and some of the responses by the company seemed appropriate. However, I was most distressed to see reports of the appliance NOT being replaced, or repaired but there was an offer of $200 or so as a resolution. I was also distressed by delays in service and responses. When I tried to call the phone number listed on the webpage for sales and service, the phone was not in order! By this time the business day ended, so the next day I called to cancel and after them trying to convince me to stay, they cancelled by contract and sent me an email to that effect. Apparently I got the cancellation entered before they charged my credit card, so there won't need to be a credit entered. Thus, my experience was balanced between good follow up from the underwriting and the ease in cancelling, and the dismal ratings from BBB customers. So, I'm happy to have cancelled, but readers should know that they are not 100% bad based on my experience (w/o claims made).