Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 219 Customer Reviews
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Review fromNick B
Date: 03/18/2024
Our Internet went out twice yesterday and here it is out again today. It went out a few weeks ago to the point that a rep had to come out. It's become so unreliable.
Cox Communications
Date: 03/21/2024
Dear Nick B********,
Cox Communications (Cox) is in receipt of your complaint filed through the Better Business
Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank
you for bringing your concerns to our attention. Doing so allows us to improve the quality of the
service we provide to our customers.
Our Executive Escalation team member spoke with you regarding your Cox account on March 21, 2024, and have provided a resolution for the concerns brought up in your complaint.
If you have any questions or concerns regarding your account, please contact our Customer
Service department at 1-800-234-3993.
Best Regards,
COX – West Region
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The Executive Escalations TeamReview fromJulien B
Date: 03/17/2024
customer service experience is absolutely horrific. spent 4 hours bouncing between agents who can barely speak english or have some name that isn't American (sorry to sound racist but why cant American companies hire people who fluently speak and read english?) just to be left with "im transferring you now" and never arrives to an agent, i had to restart my chat several times. im contacting them to change my service/plan but they cannot honor my previous price i was paying for the same plan so now I have to go in person to resolve my issue. wasted time, terrible experience, absolutely questionable.Cox Communications
Date: 03/21/2024
Dear Julien B*****,
Cox Communications (Cox) is in receipt of your complaint filed through the Better Business
Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank
you for bringing your concerns to our attention. Doing so allows us to improve the quality of the
service we provide to our customers.
Our records show you are not the account holder nor an authorized user at the address provided in the
BBB complaint. Without authorization at the service address listed in the complaint, we cannot provide
you with information about this specific account.
If the account holder would like assistance over the phone or if the account holder would like to add you
as an authorized user to the account, please contact us at 1-800-234-3993.
Best Regards,
COX – West Region
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The Executive Escalations TeamReview fromJohn W
Date: 03/16/2024
Cox WiFi/internet is disappointingly subpar. We've endured this lackluster service for quite some time, hoping for improvements in their provision of strong WiFi/internet services. Regrettably, I am dissatisfied with this organization and extend a warm invitation to other WiFi providers to serve the New Kent area.Review fromJuston A
Date: 03/14/2024
Every few weeks my cable and internet is offline. They won't awnser the phone they give the run around on there chat . I am about done with cox cable . It's sad we pay all this money for service but can't get it.Cox Communications
Date: 03/18/2024
Dear Tom,
Cox Communications (Cox) is in receipt of your complaint filed through the Better Business
Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank
you for bringing your concerns to our attention. Doing so allows us to improve the quality of the
service we provide to our customers.
Our Executive Escalation team member spoke with you regarding your Cox account on March 18, 2024 and have provided a resolution for the concerns brought up in your complaint.
If you have any questions or concerns regarding your account, please contact our Customer
Service department at 1-800-234-3993.
Best Regards,
COX – West Region
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The Executive Escalations TeamReview fromDavid B
Date: 03/14/2024
The absolute worst customer service I’ve ever experienced. I contacted them through a live chat to see how far my WiFi range was because I was getting terrible service in my back room (maybe 40 feet from the router). They asked for the phone number for the account, I gave it to him. 20 minutes later no response so I asked what was going on. 5 minutes later he asked for my pin. I said I didn’t know it. Another 20 minutes goes by and nothing. Again I asked what was happening. 10 minutes later he asked me my security question, I answered. He thanked me then nothing for another 25 minutes. I ended the chat and came straight here. Over an hour and a half and zero questions answered is beyond ridiculous. My WiFi not loading a website on my phone is pathetic. Sick of paying so much money for ****** internet. A bunch of crooks if you ask me!Review fromAngela H
Date: 03/13/2024
I have had Cox internet for about 2 years, it's ok for what I pay. However, the other day, the electric company had to put in a new pole and somehow messed up my internet. They called Cox and they sent 2 people out to fix it. They did not do anything as I believe they had absolutely no idea what they were doing. They did not come to the door and ask if the service was working again and just left. When I called to complain that my internet was not working they said they would send someone out the next day after 5pm. WHAT? I asked to speak with a manager and they assured me someone would come back that evening...no show no call. Well someone came out the next day about 4pm and apparently they were a contractor and not an actual Cox employee. He was extremely helpful and got us up and running quickly. Cox needs to give there actual employees more training in customer service and service calls.Cox Communications
Date: 03/15/2024
We appreciate the opportunity to assist our customer. We have contacted our customer and addressed their concern. We sincerely apologize to our customer for any inconvenience. Thank you!Review fromKevin L
Date: 03/08/2024
Had internet for a 5-year one flat rate fee and they began to charge me before the 5-year term was up excessive charges and not telling me or showing me on the bill where these extra charges are coming from and they are not listed let alone prioritized on the bill. Then we won't talk about how they set their and can't figure out where the data usage is being used when I'm not home. But yet I went to a different provider and I have interference in my line which is causing it to eat data. But their cox is too stupid to figure that one out. I mean if you're going to overcharge somebody at least have proof the backup what you're saying whereas me I have four tons of proof not to mention roughly let's say 48 plus hours of being put on hold and talking with Cox communications over slow internet speeds. Not getting the speeds and I'm supposed to get data usage data usage when I'm not home. Data usage when I'm home and not online and nobody can explain that to me nor explain to me when my contract ended that I signed. All they do is put me to billing and put me over to this other place of collections. Then they put me back over to billing and then billing back over there. I mean it's just a complete circle of nonsenseCox Communications
Date: 04/05/2024
Dear Kevin L******,
Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Better Business Bureau.
We have reached out to our customer to address their concerns; however, we were unable to provide an agreed upon resolution.
It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that you have experienced, and we are deeply sorry we were unable to reach an agreed upon resolution.
If you have any questions or concerns regarding your account, please contact our Customer Service department at 800.234.3993.
Best Regards,
COX – West Region
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The Executive Escalations TeamReview fromRichard K
Date: 02/24/2024
Poor customer service, if you bring up a issue with your net they will shut it off out of spitCox Communications
Date: 02/29/2024
BBB# ****** 1 STAR REVIEW
We want to thank the customer for taking the time to post his review. In receipt of this complaint, Cox was unable to connect with the customer via voice or email. We sincerely apologize for any inconvenience caused. Should the customer have any further questions about this matter, we ask that they contact our Executive Escalations Specialist at the phone number provided to them (via voicemail).
Thank you.
Cox CommunicationsReview fromJohn E
Date: 02/22/2024
Cox doesn't care about their customers or their experiences. Cox should NEVER be used. Find another service, any other service to avoid using this terrible company.
Their service is subpar compared to similar companies, their prices are double (Actually quadruple when compared to the speed provided) the next nearest competitor. We get 600mbps for 119.00 no contract from Spectrum. Cox provides 300mbps for 250 and ridiculous contract period.
This is basic common sense. Our company has learned the lesson the hard way. I will continue to advise anyone and everyone I know that Cox is terrible.
I am changing my business account away from this terrible company. Their customer service didn't offer any solutions or even attempt to assist me with solving the above noted differences.Cox Communications
Date: 04/04/2024
Please know that Cox remains available to discuss your concerns 1-866-272-5777 if you wish to make changes to the services that are subscribed to.Review fromPam L
Date: 02/17/2024
Cox waisted an hour of my time wanting me to answer questions and wouldn’t cancel my internet. It’s very frustrating. The customer service guy I’m sure was just doing his job but I won’t use them again because they don’t value my time.Cox Communications
Date: 02/20/2024
We want to thank Pam L********* for taking the time to file her concern. In receipt of this complaint, Cox spoke with Ms. L********* and we believe she is satisfied with our efforts to resolve this matter. We sincerely apologize for any inconvenience caused. Thank you.
Cox Communications
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