Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 219 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDakota H
Date: 05/14/2024
Worst company I’ve ever had to work with. They charge extremely high prices because they have monopolies in certain areas. Getting in contact with them is impossible and when you do they lie about their prices and scam you. 0/10 recommend this company.
Cox Communications
Date: 05/15/2024
We want to thank Dakota H***** for taking the time to file her concern. In receipt of this complaint, Cox spoke with Ms. Hedger, and we have addressed their concerns. Thank you.
Cox CommunicationsReview fromBrian B
Date: 05/13/2024
Service went out on a Friday evening. Called and texted tech support which both told me that there was no outage in my area. Scheduled an appointment for Monday afternoon. Monday morning came and there were numerous bucket trucks repairing my area outage.Review fromJay C
Date: 05/10/2024
The service is extremely poor customer service is somewhat okay I have my Cox customer service for over 20 25 years I routinely have to call them because of intermittent and no internet sometimes I receive a credit for as low as $6 whereas my bill is $181 a month not a good internet service providerCox Communications
Date: 05/14/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have contacted the customer directly to address their concerns. A Senior Customer Care Specialist advised the customer that if he continually experiences interruptions with internet service that a service appointment may be needed to investigate the root cause of service loss. The customer declined to schedule an appointment at time of call with senior customer care specialist.
It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
We appreciate the opportunity that the BBB has given to us to assist our customer.
Senior Customer Care Specialist
Executive Escalations Support TeamReview fromSeth B
Date: 05/06/2024
Shady, awful company 2 cents short of a scam. The biggest joke is their "1000 mbps" service, which in my experience on average supplies a whopping 4 mbps. If you try to have this resolved, they will replace your equipment to no avail. Then they'll send out a service tech to fix the problem, but they won't tell you that they're going to charge you hundreds for that. Then the tech will simply swap your router, and solve nothing, leaving you with the same problem and a massive service charge for nothing. Rinse and repeat. The only reason I use them is because they have a monopoly in these parts.Cox Communications
Date: 05/10/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
Thank you for your time and consideration.
Jennifer D.
Executive Resolution Specialist
Cox Communications, Central Region
Review fromKenneth L
Date: 05/05/2024
Terrible…. Unreliable then they charge you to replace their box and have to take vacation because they only have 2 hour windows from 8-5. Had to give 1 star or it would be zero.Cox Communications
Date: 05/07/2024
Cox made attempts to reach Kenneth L***** in receipt of his complaint; however, we did not have the opportunity to speak with them. Should Mr. L***** wish to discuss this matter further, they can reach a Cox representative at the contact information provided.
Cox CommunicationsReview fromTodd C
Date: 05/02/2024
Cox Communications will milk you for every penny they can for as long as they can. The business service is easily twice what the overpriced home services are. I'm paying $200 a month for 50 Mbps with Cox. One of their competitors is $50 a month. I just ran a speed test and the competitor is providing me over 400 Mbps. Eight times the speed for a quarter of the price. I tried to cancel with Cox last fall. They said I was under a contract (completely unknown to me) and I would have to pay thousands of dollars to cancel at that time. I was told to call May 1st to cancel without penalty. I called May 1st and they said, oh, you have to give us 30 days notice to cancel. So, once again, they are milking me for another month's payment. So long Cox. You have lost me for life. I will tell everyone I know to drop you or never do business with you as well. You've got a lot to learn about customer service.Review fromJoshua k
Date: 05/02/2024
Is Wi-Fi science harder than rocket science because cox can’t seem to keep a signalCox Communications
Date: 05/10/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
Thank you for your time and consideration.
Jennifer D.
Executive Resolution Specialist
Cox Communications, Central RegionReview fromMary C
Date: 04/30/2024
I will do whatever I need to to get off Cox. I used their email system for over 15 years and they decided they didn't want to have an email application any longer and sold it off to Yahoo. It is horrible!! The migration was one headache after another. Losing emails, sending emails into the abyss, and no good integration with any other email system such as Outlook or Google. Maybe if you set it up from scratch, but the millions of people who had to migrate got a very bad deal. It takes 30 minutes between sending an email, and the recipient receiving it. They load up your inbox with ads that are impossible to delete and the interface is crap! Just awful!!Cox Communications
Date: 05/02/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
Thank you for your time and consideration.
Jeff
Executive Resolutions
Cox Communications, West RegionReview fromJames O
Date: 04/30/2024
Attempted to cancel my service via chat and bounced around three different reps, only to be told to call back later by LaChevette. Total time wasted: 33 minutes. Customer service shouldn’t be this hard. Cox, your efficiency is as elusive as your "Live Agents."Review fromMatt L
Date: 04/25/2024
Cox when it works is great. But then it will shut off for 3 days straight with no communication, no expected time the problem will be resolved, and when you call they say sorry we don't know anything more than the customer. In an age when people are working form home this is unacceptable and frustrating. Unfortunately, in Phoenix cox is the only option because of the area you live in. Otherwise I would have left their company years ago. The utter lack of respect for their customers is extremely frustrating. If you try to reach support, it says we know there is an outage we are working on it, goodbye and hangs up. I cannot wait until there are better options than cox. Treat your customers with a little respect. Tell them what is going on and why it is taking so long and they might not get bombarded every time their service screws up, which is minimal monthly.Cox Communications
Date: 05/01/2024
Dear Matt L**,
Cox Communications (Cox) is in receipt of your review filed through the Better Business
Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank
you for bringing your concerns to our attention. Doing so allows us to improve the quality of the
service we provide to our customers.
Our records show you are not the account holder nor an authorized user at the address provided in the
BBB complaint. Without authorization at the service address listed in the complaint, we cannot provide
you with information about this specific account.
If the account holder would like assistance over the phone or if the account holder would like to add you
as an authorized user to the account, please contact us at 1-800-234-3993.
Best Regards,
COX – West Region
----------------------------------------------------------------------------------------
The Executive Escalations Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.