Reviews

This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cox Communications

  16909 Burke St STE 121 Omaha, NE 68118-2268

  
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  Cox Communications

  4849 N 72nd St STE 101 Omaha, NE 68134-2304

  
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  Cox Communications

  7640 Towne Center Pkwy STE 1 Papillion, NE 68046-2138

  
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  Cox Communications

  3427 L St Omaha, NE 68107-2577

  
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  Cox Communications

  700 S 72nd St Omaha, NE 68114-4614

  

Review Details

• Review fromJustin R

  Date: 07/10/2024

  We are in Arkansas where there was a tornado. We cancelled as no service from storms. They want to charge us for early termination fee. we got told they will waive the fee. Now its been 3 months and i am still dealing with them, They will not give me names saying its for their protection. I suppose to get a call back from the manager department. Still nothing 3 months. They told em they would not send to collections while we are discussing the bill. They then sent it to collections. So 3 month later I have them charging me bills and not even using them. 1200 bill and no manager yet to call me back> i call them every week and ask for them and they said they will take care of the bill. I even had one guy say my bill was gone and paid off and closed and now its $1200 bill. Called today now they are saying $5000 termination bill
  
  They treat us like crap but want us to pay for service we didn't even use
  
  they scam small business WATCH OUT!

• Review fromMichael H

  Date: 07/08/2024

  Horrific, deceptive business practices. Customer service insisted I sign up for extended care monthly package for 10.99 per month. This is now a scam coverage plan so you aren’t assessed a massive fee when a crew comes out to fix the issue. I was then charged 105 dollars for a technician to come out to change my tv input. I’ve spent 7 hours on the phone bounced between 6 different people in multiple different departments. No one will fix this. A salesperson then suggested I upgrade my internet speed. The issue isn’t the internet speed…. It’s the charge you won’t remove from my account —that should be covered under my customer care package. Nothing resolved. My bill is now 397 dollars. When I said no to the internet upgrade and said I don’t want to be upsold the technician talked over me, put me on hold and then hung up. Horrible, customer service. I wish someone would help me get my money back.
  

  Cox Communications

  Date: 07/12/2024

  Dear BBB,
  Cox Communications is responding to the complaint filed with your office on July 8, 2024, with the assigned BBB Review ID: 168797.
  
  We apologize for our customer's recent experience when attempting to have their billing concerns addressed. An Executive Customer Resolution Specialist contacted our customer on July 12, 2024, in response to the complaint. We have applied a credit to their account to ensure their billing concerns were addressed.
  Should the customer have any further questions or concerns about this issue, they have the Specialists direct contact number.
  
  We appreciate the opportunity to make things right.
  
  Sincerely,
  Cox Senior Customer Care Team

• Review fromRyan M

  Date: 07/08/2024

  8 days without service. No one can help and will not give us a date when it will be fixed. Talked with customer service every day. Tech came out and did nothing. They gave us a $7 credit. Keep the 7 dollars and please fix this.
  

  Cox Communications

  Date: 07/11/2024

  Dear Better Business Bureau:
  Cox Communications (“Cox”) is responding to the review filed with your office on July 08, 2024, and assigned ID#168789
  
  We would like to thank the Better Business Bureau for the opportunity to assist a valuable customer. We apologize for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  The Cox Executive Escalation Team attempted to contact our customer in response to their complaint. Unfortunately, we were unsuccessful in reaching them. However, we can confirm service has been restored and additional adjustments have been made to the account based on the daily rate of service.
  
  If our customer would like to speak with us regarding their complaint and concern, they can reach our Executive Escalation Team at the phone number that we provided in the email that we sent them.
  
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that our customer has experienced.
  
  Sincerely,
  The Cox Executive Escalation Team
  

• Review fromSylvie Marie M

  Date: 07/03/2024

  I would like to leave 0 stars, but it won't allow it. I live in Texas, and during a visit with my sister I helped to get her signed up with a land line and internet service with Cox in Oklahoma City 4/23/23. She had nothing but problems with her internet and phone not working. She decided to get a COX cell phone service, with unlimited data. I authorized the payment for her phone and service on my credit card and somehow my credit card was signed up for automatic payments with Easy-Pay. I do not recall signing up for auto-pay. Unfortunately my sister was having some hardships with her significant other and he left her. She has heart desease so she can't work, and ended up homeless. She no longer has a residence, and is living in her vehicle, so she cancelled the phone service 5/23/24. I paid the account in full 5/11/24, and recieved billing for service through June. I contacted Cox through chat to dispute the billing on a closed account and after 4 hours I ended up paying what I was told to be the final bill. I was also assured by the billing representative that the account was closed, my card was removed from the account and there would be no more bills. I recently recieved a FINAL bill for billing period June 24 - July 23rd. It will bill automatically to my credit card that I was assured was removed, on an account closed two months ago??? I tried to remove my card from easy-pay and it will not allow it. I am furious.

• Review fromSavannah B

  Date: 07/01/2024

  Weekly outages, overpriced and absolutely no resolve to anything. Worse than centurylink. Cox, you need to do better
  

  Cox Communications

  Date: 07/05/2024

  Good morning:
  Thank you for contacting Cox Communications. We would be happy to assist you, but we need some more information in order to locate your account. Can you please provide some specific account information, such as: full account name, address including city and state, the 16-digit account number, or the phone number associated with your account?
  We look forward to hearing from you. Thank you for choosing Cox Communications.
  Sincerely,
  
  Sr. Customer Care Specialist,
  Executive Escalations
  Cox Communications, Inc.
  
  

  Cox Communications

  Date: 07/09/2024

  We want to thank Savannah B****** for taking the time to file her concern. In receipt of this complaint, Cox spoke with Ms. B****** originally on July 2, 2024, to address her concerns.
  A Cox technician responded to her home on July 9, 2024, and addressed her service issues.
  A Cox representative attempted to follow up with her on July 9, 2024, but did not reach her again. We sincerely apologize for any inconvenience caused. Thank you.
  Cox Communications

• Review fromRobert W

  Date: 06/30/2024

  Probably THE worst provider ever. If I could rate this 0 stars, I would. It disconnect multiple times a day for no apparent reason. I'm pretty certain I could connect to a random network on the other side of the world and have a more stable connection, that's how bad it is. Also, it tends to get unstable at specific hours of the day, usually on the hour, which seems very unnatural. Internet usage during these times isn't different than any other hour.
  

  Cox Communications

  Date: 07/08/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
  
  Thank you for your time and consideration.
  
  Jennifer D.
  Executive Resolution Specialist
  Cox Communications, Central Region
  
  

• Review fromWilliam R

  Date: 06/24/2024

  I have the fiber 1 Gig plan, 1000 mbps download and upload and only 2 devices are connected to the wifi but for some reason the wifi is never working or always spotty and going super slow. I’ve had 4 technicians come already and none of them can figure out the problem. They’ve changed the modem every single time also. Unfortunately, they’re the only ones to service the area. If I could give 0 stars, I promise I would. Also, I have another technician showing up tomorrow.. they repeat the same cycle instead of actually figuring out the problem. If you’ve done the same thing 4-5 times and it never work………. I’ll let you all finish the rest of that sentence.
  

  Cox Communications

  Date: 06/26/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  We have contacted the customer directly to address their concerns and have provided a successful resolution. On June 25th during a service appointment at the customer's home our field technician made repairs to cabling and verified the customer was receiving the correct speed through ethernet connection. Our field technician also advised the customer to add wireless pods to his network to help with Wi-Fi coverage throughout home.
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  We appreciate the opportunity that the BBB has given to us to assist our customer.
  David
  S***** Customer Care Specialist
  Executive Escalations Support Team

• Review fromtracy w

  Date: 06/23/2024

  Just today, my service has been interrupted 8 times!!! Meaning I have been working from home using my wifi, and have had to restart my work over 8 times due to the cutting out of my service. This is a weekly issue with my cox wifi- all I can do is "reboot my device" which at this point I do daily! I also just started a movie that has also been interrupted 3 times. Unfortunately, Cox is my only option for my residential location.

• Review fromRachael P

  Date: 06/20/2024

  If it was an option to leave 0 stars I would:
  Normally I do not go straight to the BBB when placing a complaint, however, I had to contact COX 3 separate times this week (06/17/2024-06/20/2024). On 06/20/2024 our internet went completely out at 11:00am, at 11:10am COX website stated that there was a service interruption, and it was expected to be resolved by 3:07pm. Fast forward to 3:07pm, the internet is still out and now the website states 7:07pm. This is a huge inconvenience as I work from home 5 days a week and must have reliable internet in order to do my job. I have been on my Verizon Wireless Hot Spot for the past week and have more reliability from my phone than a hard wire going to my computer.
  I don't have time to be troubleshooting for a company that shouldn't be having issues to begin with. When I first called for the week, the customer service rep only wanted to send a technician, charge us $75 for the visit, all to tell us that our brand-new modem and router are the issue and try to sell us their overpriced hardware (yes this happens every time we call them). The fact that this is not the first time in the past few months that this has been happening is enough to cause me anxiety about whether or not I will be able to continue at my job due to the unreliability of internet service.
  I do not and will never recommend someone get COX for service. The fact that there is an A+ BBB rating with a 1.22/5-star customer rating should be enough to caution people away. They are the problem and until they look in the neighborhood and rerun fibers or pinpoint what or where the issue is, we will be looking for an alternative. This has to stop.
  

  Cox Communications

  Date: 06/24/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  
  
  We have contacted the customer directly to address their concerns and are working to provide a successful resolution.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer.

• Review fromAndrew W

  Date: 06/20/2024

  I have had Cox for a while now but I’m exhausted of them doing maintenance late because they think it’s not important for the workers who late to need Wi-Fi when they get home. I suggest AT&T even though their customer service is significantly worse. Atleast you can use the Wi-Fi you pay for.
  

  Cox Communications

  Date: 06/21/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  We have reached out to our customer to address their concerns 06/20/2024 and also 06/21/2024, however, our attempts to reach them have been unsuccessful. We have sent a direct email to our customer to further assist.
  
  Thank you for your time and consideration.