Reviews

This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cox Communications

  16909 Burke St STE 121 Omaha, NE 68118-2268

  
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  Cox Communications

  4849 N 72nd St STE 101 Omaha, NE 68134-2304

  
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  Cox Communications

  7640 Towne Center Pkwy STE 1 Papillion, NE 68046-2138

  
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  Cox Communications

  3427 L St Omaha, NE 68107-2577

  
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  Cox Communications

  700 S 72nd St Omaha, NE 68114-4614

  

Review Details

• Review fromPhillip N

  Date: 08/01/2024

  Came home to a down line in my back yard. Tried to call cox and report it. They wouldn’t let me talk to anyone because there is an outage in my neighborhood that is “already being worked on” and there is “nothing a customer service agent could do”. So I look up how to report a down line with cox and go that route. I select to report that there is a down line in my yard. Which leads me to a chat with someone named ifran who takes forever to respond to anything I send. After I got the exact same response about how the outage is being worked on already, I told what I am assuming is a bot (even though it was supposed to be a human) that I was literally just trying to report a down line in my yard. The bot asks if I would like to schedule a tech to come out. So now I’m just waiting for the outage to be done so I can talk to an actual person and not a chat bot that is about as helpful as a cancerous cell.
  

  Cox Communications

  Date: 08/08/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  
  
  We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and make sure we provided a successful resolution. Since then Our Field Team has gone to this location to resolve this matter 08/03/24.
  
  
  
  Thank you for your time and consideration.

• Review fromKS S

  Date: 07/31/2024

  Without a doubt the most horrific service ever experienced in my long lifetime. While writing I am once again on yet another call with yet another 'supervisor' trying to figure out why I don't have the service that was supposed to have been completed. I have spent literally 12 full hours ON THE PHONE over the course of three days with one agent after the next, some telling me something new, some telling me something different and none of them actually delivering the services they promised. 12 hours ago I picked up the phone to simply stop services at one address and start them at another. 12 HOURS!!! I'm currently on hold again while another 'supervisor' attempts to find out why their system hasn't generated a phone number for my new residence. If one wants to rid themselves of any discomfort of standing in lines at DMV, which has a bad rep, this is the place. Horrid. The tone and agreeableness is all good but it's wasted because no one seems to know what to do. They don't tell me that they just say, "please continue to hold with me on the line while I do my work"... There is no customer rating for this. It is negative. Just thinking of this company is a waste of time. Very costly. Someone should buy this company out. Get rid of the CEO and COO. They are a disservice to stockholders anywhere.

• Review fromKelley W

  Date: 07/31/2024

  Cox Cable is installing cables in our neighborhood they tore up my yard. Their equipment leaked oil all over my grass.
  

  Cox Communications

  Date: 08/06/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  
  
  We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
  
  
  
  Thank you for your time and consideration.

• Review fromKennedy B

  Date: 07/26/2024

  I'm a new customer. Customer service representative our rude and irresponsible. Contacted and spoken to many. Claim issues fixed only to learn not still same. Over looking cause and run games.treat you very disrespectful and believe one representative will fix what many show haven't. From Jeff to Brittany and many more. What makes any difference when you tell customer one thing and customer finds its not done.or respond with non concerns about the error and no ability to correct them instead dig into your position.like you don't make errors or anything.is the truth example of your company.same issues I have had still exist and nothing changes but the person I spoke with.sad
  

  Cox Communications

  Date: 07/29/2024

  Dear Kennedy Batson,
  Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.
  Our Executive Escalation team member spoke with you regarding your Cox account on July 29, 2024, and have provided a resolution for the concerns brought up in your complaint.
  If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993.
  Best Regards, 
  COX – West Region
  ---------------------------------------------------------------------------------------- 
  The Executive Escalations Team 
  

• Review fromAlbert E

  Date: 07/24/2024

  I recently moved into my new apartment, and went to a cox store to get the internet setup only to find out the address I'm at is fraud blocked due to the previous tenants, I asked if I could just transfer my internet to the new location because I already have a cox acc and wifi going but they told me that it wouldn't be possible still due to the fraud block. I go to their links they suggest for me to go to upload my lease agreement and ID and passport I sent to an employee of theirs and they're still asking me for more stuff such as Social Security card copy etc. It shouldnt be this difficult nor take this long just to either A) transfer my current internet to my new location which should have only taken a day max, or B) take two seconds to look at the lease agreement and ID and go oh what do you know he really IS a new tenant and done. It's been almost more than a week now. At this rate I'd suggest to anyone to just cancel your cox and switch providers if you're ever stuck dealing with this situation youd have a fast AND easier time than going through their process, which is what I'll most likely be doing at this point in time. I've had good experiences with them before nothing majorly negative almost always positive view of them, but this just leaves a sour taste and has made me questioning my opinion of them.
  

  Cox Communications

  Date: 08/06/2024

  Dear Alberto E******
  Cox Communications (Cox) is in receipt of your complaint filed through the Better Business
  Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank
  you for bringing your concerns to our attention. Doing so allows us to improve the quality of the
  service we provide to our customers.
  We have reached out to you to address your concerns, however, our attempts to reach you have
  been unsuccessful. Once we are able to speak with you and verify your account, we can address
  your concerns and provide a successful resolution.
  If you have any questions or concerns regarding your account, please contact our Customer
  Service department at 1-800-234-3993.
  Best Regards, 
   
  COX – West Region
  ---------------------------------------------------------------------------------------- 
  The Executive Escalations Team 

• Review fromJ. G

  Date: 07/24/2024

  The worst. I've had Cox for several years, due to their being very little choice of providers and I absolutely dread having to work with them for anything. My bad experiences are too long to list.
  In the latest episode, my home and neighborhood were completely destroyed by a tornado and all other utility companies immediately shut off service, stopped billing, and were great to work with. I asked a Cox representative and they said not to worry because there was no power to that whole section of neighborhood and Cox was aware of the incident. HAHA! They billed me full price for the 2 months that there was zero power to the lot, and then billed me full price to replace the router when I finally got into a new home. When other businesses were offering support and discounts, these sharks billed me over $600 for the event. They were the only people who had zero concern for their affected customers. I am not remotely surprised. If you have a choice, pick someone else.
  

  Cox Communications

  Date: 07/25/2024

  We want to thank Jane Gordon for taking the time to file her concern. In receipt of this complaint, Cox spoke with Ms. Gordon, and we believe she is satisfied with our efforts to resolve this matter. We sincerely apologize for any inconvenience caused. Thank you.
  
  Cox Communications
  

• Review fromKim M

  Date: 07/24/2024

  We live in Arkansas where tornadoes hit Memorial weekend. We lost our home and everything in it! Cox charged us for the modem cause we didn’t return it!! Told us to file as a loss on insurance! WHAT! I’m sorry we have more to worry about then there modem! Calling AT&T, done with cox ! I guess they the money more than there long time customers.
  

  Cox Communications

  Date: 07/26/2024

  We would first like to apologize to our customer for the negative experience that she has encountered, and for any inconvenience that she has experienced as a result. A Cox Executive Customer Resolution Specialist has contacted the customer directly to address her concerns and are working to provide a successful resolution. We appreciate our customer's patience while we work to resolve this matter and we thank the BBB for the opportunity to address this issue.

• Review fromPatricia D

  Date: 07/23/2024

  I got Cox on June 6th 2024 I agree to certain package and then when I got my second month's bill it went up then I had to change it back to lower but the email I got saying what I was supposed to be charged they couldn't given me back and I don't understand why the representative that gave me my service he blocked my number won't answer my messages or calls and they still can't help me to get my package to what it was when I first signed up and I didn't even have it for 6 months yet and it's crazy the price of their charging you but nobody can help you when you call but you post a guarantee the prices that you are told by the worker and email they send you and it's crazy just a rip off I had to lower my gigabyte from 1,000 to 500 just to save on my Wi-Fi because what I signed up for was supposed to be $40 a month for 2 years now It was only $40for the first month and after that $80 every month That's not what my contract says but I won't be with them too much longer
  

  Cox Communications

  Date: 07/26/2024

  Dear BBB,
  
  Cox Communications is responding to the complaint filed with your office on July 23, 2024, with the assigned BBB*Complaint # 170845
  
  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  An Executive Customer Resolution Specialist contacted our customer on July 26, 2024, in response to their concerns. They have provided a satisfactory resolution and an understanding of the terms and conditions.
  
  Should the customer have any further questions or concerns about this issue, they have the Specialists direct contact number.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer.
  
  Sincerely,
  Cox Senior Customer Care Team
  

• Review fromHenry F

  Date: 07/23/2024

  Cox needs to hire American people who can help the clients with technical and billing issues every time I talk to someone from cox mfkrs sound like scam likely calls from India. I moved my service to my new house and they forgot to transfer my promotion to my account and now they’re charging me more
  

  Cox Communications

  Date: 07/25/2024

  
  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  We have contacted the customer directly to address their concerns and have provided a successful resolution.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer.
  
  Karen S.
  Executive Resolutions
  Cox Communications
  

• Review fromClay B

  Date: 07/10/2024

  Well let’s see here we had this less than a month. It had communication and then no communication. Now we had to add care package onto our subscription and or pay 100 straight up for a tech to come out. It seems like a ploy to pay a higher rate. Honestly if I could result to a hamster running my WiFi it could be a better choice. Customer service was helpful. This is why cox will be nothing but a subpar internet company ran by smooth brain operators and I would like to thank the BBB for opportunity to drag this company through the dirt and if have other options just go with the other trust me you you’ll thank me later and cox no need to respond we have a technician on the way
  

  Cox Communications

  Date: 07/12/2024

  Cox made attempts to reach Clay Bellz in receipt of their complaint; however, we did not have the opportunity to speak with them. Should Mr. Bellz wish to discuss this matter further, they can reach a Cox representative the contact information provided.
  
  Cox Communications