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Customer Review Ratings
Average of 3,217 Customer Reviews
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Review fromShuntel C
Date: 07/06/2022
Do not I repeat Do not throw your money away with this company. My name is *************************** and Car sheild is a rip off. U spend your money on the warranty and if anything breaks they will tell u its your fault and they wont cover it. I would not ever deal with another warranty company ever. Plus no one ever calls to update u. Horrible customer service
CarShield
Date: 07/11/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service Contract.Review fromTammy M
Date: 07/06/2022
Cancelled Carshield due to BBB Rating of an F for snd the over **** complaints. i then cancelled with Carshield. Got an email it cancelled but they 'still took' the monthly payment. I requested a refund. They said no! I have now filed a dispute with my bank. CARSHEILD has terrible robotic replies that they cannot refund. BEWARE OF CARSHEILD!CarShield
Date: 07/09/2022
CarShield will refund your last payment. Please allow 3-5 business days for the payment to be refunded to the card on file. Customer RelationsReview fromDusty S
Date: 07/06/2022
Do not trust this company, I was told specifically that a part would be covered, I had my car towed to an approved auto shop, I then found out that NOTHING would be covered. I called to speak with the claims department, they did not show any concern on my behalf, I was then transferred to 3 other people who had the same attitude, basically, Sorry, for nothing. I then requested a refund of my last payment and I was told by 2 different customer ********************** representatives that there would be NO refund of any kind. This type of bad business is so discouraging.Review fromJake M
Date: 07/06/2022
Been paying for Carshield coverage for months, finally it comes a time to use it. Before I take it anywhere I call Carshield and verify the steps for getting reimbursed. I tow my truck to a **** dealer and they tell me they refuse to work with Carshield because they're such a PITA. I understand why there's so many negative reviews.CarShield
Date: 07/11/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your experience based on the review you have provided. The Administrator of your Vehicle Service Contract is willing and able to work with any repair facility to adjudicate claims according to the terms and condition of your specific contract. If your chosen repair facility refuses to work with you and the administrator, please feel free to select another repair facility. Repair facilities that work with the administrator can be located in your area at ****************************************************************Review fromShirley M
Date: 07/06/2022
CARSHIELD IS A RIP OFF. NO ASCE MECHANICS WHERE I LIVE ACCEPTS IT. THEY BARELY COVER ANYTHING IF YOU DO NEED THEM FOR REPAIRS. IF IT'S NOT THE ENGINE OR TRAMSMISSION, FORGET ABOUT GETTING COVERAGE. YOU'D BE BETTER OFF BUYING A REAL WARRANTY FOR YOUR VEHICLE. CARSHIELD IS A SCAM!CarShield
Date: 07/11/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your experience based on the review you have provided. The Administrator of your Vehicle Service Contract is willing and able to work with any repair facility to adjudicate claims according to the terms and condition of your specific contract. If your chosen repair facility refuses to work with you and the administrator, please feel free to select another repair facility. Repair facilities that work with the administrator can be located in your area at https://******************************************************** There is 11 repair facilities in your immediate area.Review fromFelicia T
Date: 07/05/2022
They put you through ****, and the Automotive Service too.CarShield
Date: 07/11/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.Review fromCharlene M.
Date: 07/05/2022
What a Rip Off My Car Shield claim began 6-2-22. On 6-29-22 it still had not been approved or unapproved.just delay after delay from the claims adjuster and the inspector meanwhile being without my ***** 2017 Silverado. My husband keeps the truck serviced meticulously through WK Chevrolet.all of these records were provided. We gave our statements over 4 times. We had to have it towed 40 miles one way to get a freeze frame. All the repair shops in our *********** to work with Car Shield. We finally gave up and paid for the repair ourselves since the free car rental they say they provide is AFTER the claim gets approved and a month without a vehicle and my husband working 3 hours away was horrible.With all of these bad reviews from other customers who are being forced to wait and being given the run around for weeks, I should think ******** ********************** would shut this business down today!I want to close my Car Shield account and I also want all of my insurance premiums refunded.CarShield
Date: 07/11/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.Review fromJAVIER S
Date: 07/05/2022
NO STARS BUT NOT OPTION!!!! LOOK AWAY THIS CARSHIELD IS A RIP OFF AND CLAIM TO COVER A LIST OF THINGS BUT WHEN YOU TRY AND MAKE CLAIM THEY DO NOT COVER ANYTHING EVEN THOUGH ITS IN OUR POLICY DOCUMENTS WE HAD TO DOWNLOAD. BEWARE DO NOT INVEST YOUR MONEY IN THIS COMPANY THEY DO NOT COVER A **** THING!CarShield
Date: 07/09/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromKj
Date: 07/05/2022
Car Shield only reimburse 4 days of towing when your car is being service not before while you are waiting for the diagnosis, along with them accepting the claims which is dragged out for a month or more. I cant use my car or claims denied stating made problem worse. What am I supposed to do sit at home and not work while Im waiting for them to except the claims. They also inform you that the adjuster supposed to come out to check the car, they dont come out, they phone the mechanic. They only reimburse up to four days even if it takes more than four days for the mechanic to fix it. My car is still at the shop and if I get it out the claims dropped. Therefore Im stuck, I need my car but I cant get my car and I have to wait why they drag with the decision for the claims. I paid for the diamond level in a being *******. There are things that are not advertised correctly.CarShield
Date: 07/12/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.Review fromPatricia W
Date: 07/05/2022
No one should use this company, had my car since January 2022, and still have not repaired it.CarShield
Date: 07/09/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer Relations
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