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Average of 3,217 Customer Reviews
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Review fromRoyce B.
Date: 07/07/2022
As quoted from previous customers " CAR SHIELD " is the worse Warranty Company out on the market. I signed on with my contract in "2019" with 3 other vehicles, and if i had known what i know today, I would have never kept these contracts. During the duration of these contracts, i have only put in for 3 claims, and through it all, only 1 claim was excepted, the other 2 were denied due to not covered in the policy. I have found out this company is " UNWORTHY in the Warranty Business, and should be reprimanded for ''INSUFFICIENT CUSTOMER **********************, & FALSE ADVERTISEMENT on National Television. If any individual wants to keep their vehicle running and in good condition, ! DON'T USE CAR SHIELD, they are the worse ever.
CarShield
Date: 07/11/2022
CarShield requested that the Administrator of your Vehicle Service Contracts examine your claims based on the review you have provided. The results of this investigation indicate that claims were adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility. Additionally, the results of this investigation indicate that the failed parts were not covered by your Vehicle Service Contract on other claims.Review fromDave D
Date: 07/07/2022
This Company does not hold up there agreement you pay for. We have had Our car at the dealership for almost a month now and they refuse to comply to the terms of there agreement. We have also talked with the dealership and they are also giving them a run around. I feel that they need to be checked on and see why they don't hold up to the terms we payed for. At this time I think they are a fraud and need to be shut down as all they do is take money and don't do what they say they do. They need to be looked at as a scam. I also will be looking into any legal rights I may have to have with a Attorney to get my money returned to me as this is theft on there part.CarShield
Date: 07/09/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromKatherine G.
Date: 07/07/2022
Very disappointed. ****************** dreaded Interstate breakdowns. I got AAA to tow to my favorite dealership. I confidently told the dealership I had Car Shield and they said they dont accept Car Shield. It was probably my fault that I didnt know that not all places accept Car Shield (doubtful but Ill accept responsibility.) When I asked why they said they had trouble getting that company to pay in a timely manner or at all. As you can imagine Car Shield quickly got canceled. Now with another company for same service. If I could give less than one star I would. Please be careful so you dont pay out over a year of monthly payments for absolutely NOTHING in return.CarShield
Date: 07/11/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your experience based on the review you have provided. The Administrator of your Vehicle Service Contract is willing and able to work with any repair facility to adjudicate claims according to the terms and condition of your specific contract. If your chosen repair facility refuses to work with you and the administrator, please feel free to select another repair facility. Repair facilities that work with the administrator can be located in your area at https://**********************/find-a-preferred-repair-facility/ Based on your zip code there are36 repair facilities in your immediate area.Review fromNancy C
Date: 07/07/2022
Found out it was a scam from my Kia ********************** and several customers there as well.Have had no problems at the shop.Canceled it 7/6/22.Be sure to check any business before buying.Think we need to file a class action suit for fraud after what I have read..CarShield
Date: 07/11/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your experience based on the review you have provided. The Administrator of your Vehicle Service Contract has checked your specific VSC and phone number of record and find that no claims have ever been filed or called in. If you have experienced a mechanical breakdown please reference your contract and follow the claim process and have your repair facility contact the Administrator to facilitate adjudication of your claim.Review fromGail J
Date: 07/07/2022
Purchased car Shield, car problems twice, never cover the problem, car problems twice, paid out pocket over ******, what do they cover,CarShield
Date: 07/11/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service Contract.Review fromRobert A
Date: 07/06/2022
I purchased a contract on a 7 year old vehicle I had recently purchased. I immediately added Carshield to protect my investment. 45 days post purchase. I took my car to a recommended repair facility. Carshield aka ******************** has left the vehicle at the facility without communicating on status to accept the repair. They will not return my call or the shops calls and continue to debit my card. It has been over 30 days since the vehicle was dropped off. This is the worst auto warranty company. Stay clear of themCarShield
Date: 07/09/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromAdi Z
Date: 07/06/2022
When we were being sold the product, CarShield was very helpful and kind. However, when we needed to use their services, they were very difficult. When we first tried to file a claim, they declined it because they told us that we never informed them we had a rebuilt title on our car. This was a lie. We definitely told CarShield about the rebuilt title and told them to go back and listen to the calls. They informed us we were correct, so we tried again with our claim. This time they declined our claim after sending an inspector and told us we need to go to a specific shop to get our vehicle inspected. This is ridiculous. We sent our car TWICE to the same ******* dealership to be reviewed and they had nothing to say about it the first time we went there. They are liars who are trying to wear us out and waste our money so we stop trying to file a claim with them. This is a service we have paid for and are consistently being denied despite having given them all the information they need to do their part of their job.CarShield
Date: 07/11/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service Contract.Review fromJ. S.
Date: 07/06/2022
The worse waste of money. They will decline any expensive claim by finding loop holes in the contract. Unethical company! Beware.CarShield
Date: 07/11/2022
******************** examined your claim based on the review you have provided. The results of this investigation indicate that the claim has already been reviewed, and a response provided through other channels.J. S.
Date: 07/29/2022
Not True. They hide behind loop holes and addendums in their contracts, in order to deny claims that are costly.Review fromLinda O
Date: 07/06/2022
Carsheild said they'll cover the repairs of my aircondition on my 2015 GMC terrain when it came down to the repairs the dealership labor is 3.4 hours to repair the problem and carsheild would only pay 2 hours labor along with it we pay for recharging the airconditioning pay for this warranty for one year at a rate ****** mouth for what to line there pockets what a fault!!!CarShield
Date: 07/09/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromJames B
Date: 07/06/2022
I will not tell anybody about this warranty company they are terrible you will wait two weeks to a week to get your car fixed you will not get a rental unless its four hours or more it take them one day to ship the part so I feel you should get a rental because they are holding the process up terrible companyCarShield
Date: 07/09/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer Relations
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