Reviews

Review Details

• Review fromConnie H.

  Date: 08/11/2022

  Car Shield is the worst company I have ever dealt with. They are very slow to get an adjuster to review your vehicle and if you are denied coverage and go to file a dispute you spend hours upon hours calling different numbers, having to a different person each time only to be told you have to go BBB to resolve your dispute. I am very sorry I didn't look into their company/advertising further and find out they are not a reputable company.I am only giving them a 1 because you can't leave a 0!****** H
  

  CarShield

  Date: 08/15/2022

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided.? The results of this investigation indicate that the claim has been adjudicated correctly according to specific terms and exclusions of the Vehicle Service Contract.

• Review fromDenise L

  Date: 08/11/2022

  It went great. You guys have met my expectations when my truck was done both time. Everything is ************* now.

• Review fromBrent W

  Date: 08/11/2022

  I have a warranty policy with Car Shield. I needed a repair done to my vehicle and was told I was not covered for that particular repair. So I paid for it myself so checking my policy again. I called back and questioned them about it. Then they said I should be covered for that repair. So I’m thinking they are going to reimburse me. Had me send in my invoice and receipt which I did. Car Shield denied my reimbursement claim stated that the repair shop is not up to there standards basically. But their commercial says you can take your car to your favorite mechanic not true. But if I was not told my car was not covered I would’ve not been in this position looking for reimbursement. This company is misleading the consumers.

• Review fromPenny R

  Date: 08/11/2022

  I had carshield for only a month when I had to use it. I called 15 repair shops and was told the same thing by everyone. They do not take carshield because they do not pay the bills, or they are so hard to work with they want nothing to do with this company. I am lucky I was able to cancel my plan before I lost to much money. I would not leave them one star but I had too. I actually had there custom service line hang up on me after I was online for three hours and 10 agents later. I was just put off to everyone and no help.
  

  CarShield

  Date: 08/12/2022

  Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer Relations

• Review fromJyfena B.

  Date: 08/11/2022

  Horrible service. Ive been with car shield since March 1st & July 22nd is my first time ever filing a claim. Im having transmission issues & the warranty covers transmissions. Since July 22nd my car has been in the ***************************** has been giving me the run around when it comes to repairing the vehicle. The person thats working on my claim (***********************) DO NOT return phone calls or answer the phone.

• Review fromJonathan H

  Date: 08/10/2022

  I have the Platinum coverage they cover every sensor but the one that happened to fail on my 2011 ***** Impala, I've been paying for 2 1/2 years with no claims as soon as I needed a repair, it wasn't covered
  

  CarShield

  Date: 08/15/2022

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service Contract.

• Review fromMary S

  Date: 08/10/2022

  There have been three previous telephone calls placed to this organization to remove my name from their mailing list as I am not interested in any of their products. Today 8/10/22, I received a fourth letter from them. What would make a company keep contacting you when you have informed them of your intent? This says to me that there is something unethical about this organization that people need to be aware of.
  

  CarShield

  Date: 08/12/2022

  Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer Relations

• Review fromShannon U

  Date: 08/10/2022

  No, I would not recommend CarShield to anyone. It's terrible coverage and customer ********************** when no one can give an answer any time I call. The repair shop tells me they are waiting on CarShield. Then CarShield tells me they are waiting on the repair shop. Someone is lying and I'm pretty sure its not the dealership. I wonder how long things would actually have taken, if I hadn't called and thrown a fit about it. And companies that give nothing but excuses and force the customer to have to do the work and pay out of pocket for simple things that SHOULD be covered, is unacceptable.The car rental coverage offered is horrible and it's the most confusing aspect of the policy. Must have 4 hrs of labor - not repair time, not waiting time, not in total, but ONLY labor time it takes to fix the vehicle, to even get any coverage at all and then what? You cover 1 day, per 4 hrs labor and then have to have 8 hrs of labor for additional days? On one hand, it says rental car coverage is $40/day up to 6 days for a total of $280. And it even goes on to explain, that includes time waiting, time to get parts, etc. But then goes right back to the labor requirements. So which is it? The way it is explained is the most purposefully confusing load of ****  And then as if having to pay out of pocket for car rental isn't enough, your "inspectors" take their sweet time getting to inspect the vehicle needing repair. So an ENTIRE WEEK goes by, before an inspector even goes to look at the vehicle, and then takes their time getting approval sent in, but it should be the very next day the vehicle is turned in for repair (if not day of) the inspector should be on the case. Its just ridiculous. It wouldn't be so bad, if you actually covered the car rental...but twice now, I've had to fork over hundreds of dollars because of this entire **** show. And you don't even cover all the parts needed for the repair. Lots of money out of pocket and confusing policies are terrible business.
  

  CarShield

  Date: 08/12/2022

  Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer Relations
  

  CarShield

  Date: 08/16/2022

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.
  

  CarShield

  Date: 08/16/2022

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.

• Review fromDurand S

  Date: 08/10/2022

  CarShield is horrible. I paid them for over a year for my Infinity qx56. My engine went bad. So I had the shop contact carshield and so did I. They sent their technician come out and they said nothing was wrong with it. I took it to 3 other shops and the dealership and they all said my engine was bad. Carshield sent another technician out and they said that my engine was bad but that whatever made it go bad they didn't cover. Had to pay $10000 out of my own pocket. ***... Never get carshield!!!
  

  CarShield

  Date: 08/12/2022

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.

• Review fromTreneka B.

  Date: 08/10/2022

  I had got warranty on my car in February of 2022.April my car ran hot I was coming from work .when I noticed the car running hot I pulled over.I had my car towed to my house it was still starting that night but that morning I tried to start it it started but white smoke was coming out of exhaust pipe so I notified car shield got the tow truck from the shop I wanted my car fix at to pick up my car car shield wanted them to break the car down to see what was wrong they stated #4 spark plug was need and my cooling fan was not working cause my car to blow my head gasket so now I need a motor car shield email them told them the I was denied they was not fixing my car because a part that was not covered on my car messed up a part that was covered under warranty now I oh this shop ***** to get my car out the shop I want my money back from car shield they never told me if a good part mess up a part that's covered my car couldn't be fix
  

  CarShield

  Date: 08/12/2022

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim has already been reviewed, and a response provided through other channels.