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Average of 3,195 Customer Reviews
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Review fromAndrew M
Date: 09/20/2022
Car Shield Customer Service agents are polite and very knowledgeable, that's the only good thing about Car Shield. I owned a Jeep Cherokee, and had CarShield for 4 months when my Jeep broke down with a service transmission and check engine light at my local Chrysler dealership. When I bought my policy I was informed that I can take my Jeep to any official FCA Dealership to have my vehicle repaired. It turned out after speaking with every Chrysler Dealership in north Metro Detroit, they all informed me that they no longer accept CarShield. I called Customer Service they located another shop 5 miles away, but after talking to the shop manager myself, he informed me that he does not do transmission work. I called Customer Service again they found a transmission shop that was 18 miles away that located below I-696 and on Gratiot Ave. I am familiar with that area my family used live in that area over 30 years ago, and it's a very impoverished and unsafe part of Metro Detroit even 30 years later. I had to wait over 4 hours to get a tow truck move my car to the transmission shop. I later on learned from a friend that lived in the area and local reviews, that the transmission shop was notorious for jerry rigging vehicles and charging customer's for unneeded repairs. They took over a week to look at my vehicle, they said that nothing was wrong with the transmission but they found a EVAP code for a O2 sensor. They informed me that they were solely a Transmission shop which was not the truth, this same shop worked on my friend's car that had needed engine and suspension work. I paid the 75 dollar inspection fee which is not covered by CarShield and the shop informed that my Jeep was drivable. At this point I gave up having my car fixed through CarShield, and I contacted a local mechanic that I trusted to inspect and fix my Jeep. I contacted CarShield Roadside Assistance for another tow truck to move my Jeep, who left me stranded in unsafe area for over 8 hours.
CarShield
Date: 09/21/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your experience based on the review you have provided. The Administrator of your Vehicle Service Contract has checked your specific VSC and phone number of record and find that no claims have ever been filed or called in. If you have experienced a mechanical breakdown please reference your contract and follow the claim process and have your repair facility contact the Administrator to facilitate adjudication of your claim.Review fromLaSonya T
Date: 09/17/2022
They are some liers an manipulaters Took money out my
account every month. They did not fix my car. In the contract it states
my transmission is covered. They did not honor the contract that was
made. This is Highway robbery. Telling customers lies just to get money
out customers accounts. Never again. Lesson learnedReview fromRoz A
Date: 09/16/2022
Please Do Not use this company is a huge scam. My husband and I both made payments on policies, and when our cars broke down they would not cover one thing. I was told by them that they do not cover converters to get the converter fixed and then they would cover my O2 sensor which is a very cheap part. After the repair shop fixed the converter they called back for the O2 sensor coverage and they said that that was not included in the plan. After their representative said it was! I paid them all this time for nothing. I would really hate to see this happen to someone else.CarShield
Date: 09/19/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromRhonada P
Date: 09/16/2022
It went good. It works great now. I feel it's a good company and I would recommend them.CarShield
Date: 09/19/2022
We are happy tp hear you had a positive experience. Thank you for being a CarShield customer.Customer RelationsReview fromSue A D
Date: 09/16/2022
Incompetent staff, mechanics dont want to deal with them. Not worth the money! Customer ********************** is a joke.CarShield
Date: 09/20/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your experience based on the review you have provided. The Administrator of your Vehicle Service Contract has checked your specific VSC and phone number of record and find that no claims have ever been filed or called in. If you have experienced a mechanical breakdown please reference your contract and follow the claim process and have your repair facility contact the Administrator to facilitate adjudication of your claim.Review fromTyrone S.
Date: 09/16/2022
I purchased a policy with Carshield in July of 2020. I needed repair work done on my vehicle twice & both times everything was taken care of. I recently needed some more work done & was told by the facility that did the 2 repairs prior, that they didn't accept Carshield anymore because of their failure to pay. I was told this exact same thing from the **** dealership here in town. So basically no repair shops here where I live accept Carshield. I was informed that I could take my vehicle to the shop of my choice & that simply is not true. I've been paying 2 years for a service that I can't even use in the town I live in when I was told I could take my vehicle to any facility. I feel like I've been mislead & ripped off. I would like a refund for the months I paid in & was unable to use it.CarShield
Date: 09/20/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your experience based on the review you have provided. The Administrator of your Vehicle Service Contract is willing and able to work with any repair facility to adjudicate claims according to the terms and condition of your specific contract. If your chosen repair facility refuses to work with you and the administrator, please feel free to select another repair facility. Repair facilities that work with the administrator can be located in your area at ****************************************************************Review fromMartin K
Date: 09/15/2022
It was very convenient and saved me close to $1200 which I'm very happy about. Over all pleased with the experience.CarShield
Date: 09/19/2022
Thank you for the positive review and for being a CarShield customer!Customer RelationsReview fromRebecca C.
Date: 09/15/2022
I filed a claim With Car shield I have been told the adjuster would be in touch yesterday today I was told they have 48 hours yesterday it was 24 hr before I would hear **************** of my knowledge Carshield is a reputable company this is why I chose them against any negativity I have heard or seen Customer ********************** associates are polite but not very knowledgeable and never once was I able to speak to the adjusterReview fromReggie A
Date: 09/14/2022
Had car shield for 2 months. Check engine light came on and I took my car to the approved ASE certification center. After my car was diagnosed Car Shield denied everything the service center said needed to be done to fix my vehicle. Had to pay $945. What good was it to get car shield just to have to pay everything out of pocket. CAR SHIELD IS USELESS AND A RIP OFF. **********************CarShield
Date: 09/15/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromFrank D.
Date: 09/14/2022
I have a Kia ******** and the gearshift was locked in park. I was unable to shift from park to drive.I took it to my local mechanic and he was listed as an authorized dealer with CarShield. He told me that he just dropped CarShield because of a number of issues with other customers. But, he would call them to try and process my claim. Claim was immediately denied because they would cover only a manual lever and not an automatic lever. Who buys a manual lever for an SUV? I needed a shifter ****, lever assembly, shifter cable and boot for an AUTOMATIC transmission!! ITS NOT COVERED UNDER MY PLATINUM CONTRACT!!Why not as I asked the 5th person I was bounced to at CarShield? I was TOLD that its NOT part of my contract and that was explained to me at time of purchase!REALLY?Canceled immediately.CarShield
Date: 09/20/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service Contract.
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