Reviews

Review Details

• Review fromJanet H

  Date: 10/21/2022

  you want to make sure you look at all the fine writing thats why its such a big pamphlet of things they wont cover its a trick bag because they say covered parts that are damaged by non-covered parts that could lead anything to be uncovered

• Review fromJanis N

  Date: 10/20/2022

  You saved me a lot of money. Thank you. I'm retired and it helped a lot.

• Review fromThomas C

  Date: 10/20/2022

  Prior to scheduling minor repairs to my car, I telephoned Car Shield to determine if the repair was covered under my contract because of some vagueness in the wording of Section 6 - Electrical in my platinum contract. Car Shield representative #1 with whom I spoke thought that it was a covered repair but wanted to check with her supervisor to be sure. A minute or so later she comes back on the line and informs me that the supervisor agrees that this is a covered repair.
  I then schedule and deliver my car for the repair four days later at a highly rated Buick/GMC dealer. The service tech at the dealership informs me five hours later that after calling Car Shield for approval, Car Shield representative #2 has denied the claim.
  I then phone Car Shield multiple times to try to resolve the issue of one representative confirming that the repair in question is covered while another representative denies the claim. Car Shield representative #3 is unhelpful. Representative #4 is unhelpful bur will have a supervisor call me back in 24-48 hours. Representative #5 (the supervisor) calls back and informs me that he is employed by Car Shield as an administrator, that he cannot really help me, and that I need to communicate with ******** **** ******, a brother/sister company to Car Shield, but suggests I phone back Car Shield with the GM part number for the repair to see if it is fact a covered part for repair. I telephone and speak with representative #6, who after some research informs me that the part is not listed and thus the repair is not covered by my contract. None of the six Car Shield representatives could explain why I received different answers regarding coverage and none offered any recompense to me.
  I wasted a day on this matter, am out a $185.00 diagnostic fee, and will soon cancel my contract.
  Car Shield appears to be a customer unfriendly company disinterested in trying to resolve customer complaints. I will never recommend Car Shield to anyone.

• Review fromAndrena P

  Date: 10/20/2022

  **** **** company, customer service and not a business with values! It has been a more than a headache to receive what is guarantee suppose to be toward us a customer. This company has lied from the very beginning, not organize and have no clue of how to run a business with integrity. Our vehicle have been out of order for 8 weeks due to carshield not fulfilling their obligation. We have submit paperwork requested over 8 weeks ago, everything they have asked we have submitted on our end, and the mechanic has as well. No adjuster have been out, the mechanic found the part needed for our vehicle 3 weeks ago ,sent them 3 times the inspection reports carshield still says no, let them find the part. Where is the part? Still no part. The mechanic and us call daily to see where the process is, still no answer or adjuster. We have emailed our concerns and request, now we are blocked from emailing. The mechanic called today requesting adjuster and part, carshield says keep waiting! How would they feel if we said the same when it came to our monthly bill? We are paying for our car payment on a car not working, our bill with carshield and rental car over 8 weeks that once again carshield will not reimburse majority of what we spent on rental $1800 as of today. Customer service said they will Only pay a week worth of rental?! But we paying 8 weeks! This company is absolutely a sham and need someone to hold them accountable instead of making it a financial hardship on consumers. Our vehicle is a necessity my husband has daily doctor appts with out of pocket expense as well, this is unfair and unjust of a company that is slow walking a process that could have been done weeks ago. The financial hardship of waiting on our repairs to be done is cruel. Customer service is snobby, don't know the knowledge of policies, rude and not professional that goes all the way up to the supervisor. Something needs to happen, this is unacceptable!

• Review fromKevin J.

  Date: 10/19/2022

  They lied about service, and got actors on commercials doing it too. I was a customer in total for twenty months. Got tune up and all my oil changes along with other services. Got all my receipts from midas, *********** and a1 3brothers auto care in ********* city.Now that I need a transmission they denied my claim. My car sat on a1 3brothers lot for 34 days before denial and even took a payment a week after it was their. Now I got to pay $162.40 for diagnostic that was done on my car.

• Review fromNikki N

  Date: 10/18/2022

  This is the worst insurance ever!!!! They always have a reason not to pay you! Be careful and Watch out they are thiefs !!!!

• Review fromEmilie F

  Date: 10/18/2022

  Received an unsolicited marketing mailer today with that looks a lot like a scam (immediate response requested in all caps, response to this notice requested - also in all caps... everything to trigger any sense of doubt or urgency for the recipient, and leave the impression their coverage has lapsed). Unsure how I ended up on their records (which state I have not contacted them to have my vehicle service contract activated) as... I do not own any vehicle nor have not owned any in *****************, ever.

• Review fromLouie T

  Date: 10/18/2022

  When I agreed to have Car Shield cover my car, they sent that they started the coverage and send me information for my coverage. I had to call two more times to get the information that they promised. Never received anything either by email or post. But they were fast to collect the payments from my card immediately. Trying to cancel this policy today was ****, they kept trying to tell me that they sent the emails, never did. Finally had a customer support agent cancel my policy after she stopped trying to keep me as a customer. Never again.

• Review fromIris W

  Date: 10/17/2022

  They covered the cost of my transmission and all I had to do was pay the deductible. I went without a car for at least 3 weeks and not being able to get a rental car due to the area and time of authorization. Mostly everyone from car shield was nice and helpful. ******************* one of the customer ********************** representative was nice and helpful by going above and beyond to reassure my frustration, she is definitely an asset to your company.

• Review fromKim S

  Date: 10/15/2022

  Be aware that the company, CarShield, will deduct your monthly premium a month in advance and for the following month's coverage. I cancelled my coverage in January before the monthly withdrawal for the month of February. I received a call from the company stating they received my cancellation and were processing a refund for the next month's withdrawal (February's coverage). I have never received a refund. I've written twice to find out where the refund is with no response. They are nothing but liars and thieves. BEWARE of this company for they do not uphold their agreements.
  

  CarShield

  Date: 10/18/2022

  Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer Relations