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Customer Review Ratings
Average of 3,157 Customer Reviews
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Review fromElaine G
Date: 12/05/2022
Car shield is a waste of valuable time and money. I have had to call SEVERAL times to the customer **********************, for a refund on a payment, and was given the run around. I kept getting passed to different operators, and spoke with 2 managers, who lack competence on how to give a refund. I would NOT advise ANYONE to ever use this car company for anything. The commercials are all lies, and this company is a fraud. I'm sooooo sorry that I had any dealings with them.
CarShield
Date: 12/20/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your experience based on the review you have provided. The Administrator of your Vehicle Service Contract has checked your specific VSC and phone number of record and find that no claims have ever been filed or called in. If you have experienced a mechanical breakdown please reference your contract and follow the claim process and have your repair facility contact the Administrator to facilitate adjudication of your claim.Review fromTodd M
Date: 12/04/2022
Car shield is terrible. I had it and when my car broke down they said that part wasn't covered even though the part that broke was connected to the engine. It cost me $3,000 to fix. Car shield was a waste of my money and these actors that are in their commercials have no idea of the scam they are running and are just in it for the $$ .CarShield
Date: 12/20/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.Review fromBruce A
Date: 12/03/2022
I let them talk me into getting coverage even though my vehicle is still under warranty, account was setup on Nov 2, I called on Dec 3, to cancel and get refund, because my vehicle is still under warranty, they refused to give me a refund after listening to another high pressure sales pitch, since I was 1/2 day over the 30 days refund period, They are crooks, read all the reviews about this company, before you use them, but I would not use them !!CarShield
Date: 12/20/2022
We see your refund was processed on 12/9/22. We are sorry to lose you as a CarShield customer. Customer RelationsReview fromJohn S
Date: 12/03/2022
Please do not waste your time most parts in cars are not covered even if its all one part it could be a component thats inside the part an they will deny deny deny waste of money be very careful 0 starsCarShield
Date: 12/20/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromSara A
Date: 12/02/2022
SIgned up for carshield and was mislead by the represenative to believe the coverage I sigend up for was covering more than it actually would. A year and $960 dollars later, when I had to get the struts on my car replaced, I called to find out the insurance only covered the drivetrain - very different from what I was initially described in my sales call. Of course, they couldn't do anything about it and refused to either cover my claim OR refund what I had paid to them. A waste of money, wish I would have looked them up here a year ago. Will never make that mistake again.CarShield
Date: 12/20/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromDavid H.
Date: 12/02/2022
My contract was on a month to month basis and was due to end on Nov. 14. I cancelled my credit card that the premium was taken out of so a payment would not be charged out for this month and called to cancelled. The rep said that she would give me a couple of weeks to think about it. So I thought, if I didnt call to give them a new card number, CarShield would consider the policy cancelled. Just like all the other insurances. For some reason, CarShield found another credit card and made an unauthorized charge. Luckily, I saw the charged and placed a dispute on the transaction and closed this card. I do not know how CarShield got the account number. I did not authorize it. Isnt that illegal? When contacting CarShield customer **********************, I was informed that no refunds would be issued. Well my back is not going to pay it.Review fromC. S.
Date: 12/02/2022
Very much a joke PLEASE DO NOT WASTE YOUR TIME OR MONEY. When giving the *** they should be able to tell u the info on your car an whats covered. The sales agent told me everything would be covered which was not true so once i had trouble with my car filed the claim then the claim agent before the diagnostic told me it would be an easy process so 2 days later i was contacted an told my claim was denied due to them not covering a dry clutch. If i was told that wouldnt be covered i would have never signed up. Now before i referred them to 10 of my military buddies but we all are canceling because its all LIES they just want your money never again stick to dealer warranties. -1 StarCarShield
Date: 12/20/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsC. S.
Date: 12/20/2022
Contract has been cancelled due to the lies that my car would be covered. Here is the former contract number **********.Review fromCarol B
Date: 12/01/2022
I purchased car shield for my 2008 kia ****** in october 2020. Recently I had a problem with my radio, tape system that is covered. They say the radio can not be found but no resolutions. I know they can put different radio but they must rewire . I believe they do not want to put money into it. Every customer ********************** claim person is telling me they can't find but not helping me find a solution. They basically are saying too bad. There is also a problem with people that accept car shield. I have called dealerships and other places that do not take the warranty. Only two places looked at my car that take car shield and not equipped for my problem. I paid on time for two years and can't get service that I paid for. I feel their TV ad is deceptive saying you can take your vehicle to all these places when there are many places that do not accept car shield.CarShield
Date: 12/09/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.Review fromCindy M
Date: 12/01/2022
I have had CarShield for nearly 3 years now and this is the second time they have ******* me. The last time they only paid the $800 portion on a fan/motor repair but did not cover the $1100 portion of the repair, which came out of my pocket! Now my car needs a new engine, and because their agent has taken over 2 months to approve the repair, even going so far as to demand that they break the old engine down to determine the exact cause of the problem, I am about to be at a $1200 for labor!
And that’s because even though our local fair market labor percentage is 15.6%, they will only pay 9.8%! So at Christmas time! After nearly 3 months of renting a car! I am stuck with a $1200 repair bill! This is criminal!! I am dumping these guys so fast after this claim is taken care of, and finding someone who has better than an F rating to give my hard earned money to. And I’m telling every friend and relative I have who has a contract with them to dump them before they get ******* too!CarShield
Date: 12/08/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.Review fromJohn T
Date: 11/30/2022
Good. It has always been good. It surpassed my expectations.CarShield
Date: 12/07/2022
Thank you for being a loyal CarShield customer! Customer Relations
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