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Average of 3,157 Customer Reviews
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Review fromElsa C
Date: 12/08/2022
It was rough at first but they ended up paying in the end. They ended up covering everything but the deductible. So I'd say it ended up being a good experience.
CarShield
Date: 12/13/2022
Thank you for your positive review and for being a loyal CarShield customer. Customer RelationsReview fromIRATE - Monica R
Date: 12/08/2022
A MUST READ!!!! I would not recommend this car warranty company! A one star rating is too much. Currently my parents car has been sitting at an automotive shop for transmission repair for 1 month to date. Car Shield had their parts people ******** **** Shield obtain a SALVAGE transmission for this repair. This salvage transmission came smelling burnt, dripping fluids, dip stick melted and was visually deemed unserviceable/fixable and just no good. And Car Shield/******** **** has paid for the salvage vendor for the transmission $1600 which they are refusing /stalling to return for their bad transmission. The salvage vender is now insisting the repair shop put this salvage trans into the car to assert that the trans is not good or "unserviceable". After was done the auto shop has determined the trans is NO GOOD and is leaking and over heating. There is a bunch of electronic and verbal communication back and forth with Car Shield/******** **** ******/*** **** ******* and the Auto shop. The adjuster at Care Shield WILL NOT RETURN CALLS! Car Shield/******** **** will not give this information either. At this point the communication is senseless. Car Shield will not authorize the rental benefit for my parents because this job is too expensive that a rental will "eat up at the funds" they are "willing" to pay out on this job/claim. We just want the car fixed and returned with minimal out of pocket to my parents. Initially the job started at $566 and is now over $3000 if not more to get the car fixed and running again. All I can put out there is find an alterative car repair warranty plan or save for a car expense. If you choose this plan or have it Know who you are dealing/speaking with because it is not just "car shield". This plan is a waste of your money and eventually your time. And may leave you CAR LESS!!!!!!!!!CarShield
Date: 12/20/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromClint T
Date: 12/07/2022
It went very well. I was very pleased. They stood by their guaranteed services. I am happy with them.CarShield
Date: 12/20/2022
We appreciate your positive review. Thank you for being a loyal CarShield customer. Happy Holidays!Customer RelationsReview fromMARTIN D
Date: 12/07/2022
Probably the WORST company i've ever dealt with. Carshield is who they use. Carshield has horrible reviews online. I see why they use carchex as the name for the company to cover up because there aren't as many bad reviews about them. My car has been in the shop for over 33 days. They keep giving me the run around, I feel they are trying to find an excuse not to pay. Everything in my contract states that this is covered. I WILL GET A LAWYER INVOLVED IF THEY DON'T PAY. I HAVE THE **** AND THE MONEY. IM READY TO FIGHT AGAINST THIS HORRIBLE COMPANY. I WILL NOT LET THEM TAKE ADVANTAGE OF ME LIKE THEY ARE DOING WITH SO MANY PEOPLE. DO ME A FAVOR AND STAY FAR AWAY FROM THIS COMPANY. THEY ARE 100% A SCAM.CarShield
Date: 12/20/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromShyam S
Date: 12/06/2022
This is the worst company. They ripped me off. When your car breaks down, they dont fix it saying some unknown clause in the policy.They are worst people doing business on earth.CarShield
Date: 12/20/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromThomas N
Date: 12/06/2022
I agree with the several negative reviews. They seem to go out of their way to find a loop hole that will result in not paying for your repair. I am not surprise that they have the lowest rating of the industry. Once they got your money your are out of luck, they will not part with their money.Please look frothier opportunities but DO NOT USE CAR SHIELD.Review fromBrian F
Date: 12/06/2022
Excellent. I feel that Car shield was fast to respond and very communicative when the claim came in.CarShield
Date: 12/20/2022
Thank you for your positive review and for being a loyal CarShield customer. Customer RelationsReview fromTin L.
Date: 12/06/2022
Worse insurance company in the industry . Under pay your total invoice and expect to pay more than ************** deductible if you want your car back. Such as policy will cover pulley but not for belt and labor to reinstalled belt . Would not cover shop fees . Only pay for the hours they said to do the job . Example if shops take an hr. to do a job @ $165.00 per hours . They may pay half hours to the shop and expect you to pay the other half on top of your deductible.CarShield
Date: 12/20/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromJames M
Date: 12/06/2022
SCAM. I had CarShield on 2 vehicles for 2 years, and paid them $4200 over the term. I filed 2 claims over 2 years. The first claim for a $3200 transmission repair was denied because the transmission contained electrical components and that made the transmission exempt. The second claim was for a water pump, and they would only pay $400 of the $1100 bill.CarShield
Date: 12/20/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.Review fromCarol P
Date: 12/05/2022
Well I had an issue this Saturday an needed to get a my car started,,,well I wen t through h*** just trying to get the phone number to the service for towing or roadside assistance,,,,well that didn't happen....call what I throught was roadside assistance and found out it would cost me 75dollars for him to come....I was overwhelmed at the throught. The guy said you have to call the company direct.....well lord be good...they are closed on the weekends. There is no after hours number. There is no direct number to roadside assistance....now that is not acceptable...I have had this great deal for 2years an that was a waste of my hard earned money....I have since sent an email canceling.....CarShield
Date: 12/20/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer Relations
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