Reviews

Review Details

• Review fromWayne O

  Date: 02/19/2023

  They deserve no stars. I have been member of Car Shield since 09/21/2019 faithfully paying my $109 monthly premiums on time with this being my first claim in over 30 months of payments. My engine check light came on and I went to one of the *** Certified facilities. After engine diagnosis, it was revealed that I needed a new rear Oxygen sensor, as well as a new catalytic converter and the entire exhaust system needed changing due to rust issues. I also needed 3 new fan belts changed. I also needed a rear shock absorber changed.The *** Certified facility went to bat for me advocating on my behalf to no avail. The total repairs came to $2,938.79. Car Shield would only pay for the new Oxygen sensor totaling $230.35. They wouldn't even pay for the rear shock absorber that is part of a cares suspension system even though they claimed that "suspension" problems were to be covered.I don't trust this company at all now. Their TV ads are deceptive. They are s******* many of **...especially seniors who are veterans like myself. Something needs to be done. DON'T TRUST CAR SHIELD!
  

  CarShield

  Date: 02/23/2023

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failure of the parts requested for replacement occurred prior to the purchase of the Vehicle Service Contract or during the waiting period of the Vehicle Service Contract. Therefore, this failure is not covered by the Vehicle Service Contract.

• Review fromSandy S

  Date: 02/19/2023

  Carshield is such a scam. For months I paid on a policy. Only to have my first repair to be denied. I saved receipts. Two oil changes every year. New battery new tires. Fluids fill by a certified mechanic. Transmission started slipping. I had it looked at during the oil change. Don't know what more I could have done to protect myself other than to have saved my money for the repair myself. $7,000 thanks for nothing extended warranty
  

  CarShield

  Date: 02/23/2023

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failure of the parts requested for replacement occurred prior to the purchase of the Vehicle Service Contract or during the waiting period of the Vehicle Service Contract. Therefore, this failure is not covered by the Vehicle Service Contract.

• Review fromAmberleigh S.

  Date: 02/19/2023

  We signed up for CarShield on December 11, 2022. We took our vehicle to the shop on February 16, 2023. As of that date, 68 days had gone by. Our contract stated our coverage begins after 40 days AND 250 miles. We did not know that we would be cutting it so close with our contract coverage begin date, but luckily for us when our vehicle needed some repairs we were good to go according to the contract! We contacted CarShield and started the claim process and then took the vehicle into the shop and gave them all of CarShields info. The shop contacted CarShield and was told that CarShield would NOT be paying a dime to them because we were still in our waiting period. According to our contract we are NOT in the waiting period, but now we are stuck with a bill that should have been covered. Do not get CarShield unless you want to pay $140/month for absolutely nothing!
  

  CarShield

  Date: 02/20/2023

  Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer Relations
  

  CarShield

  Date: 02/27/2023

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.

• Review fromTerri L

  Date: 02/18/2023

  My service representative at my dealership had cleared work to be done on my 2013 Camry. He had called into Car Shield twice to make sure the cost of the work would be covered. He was told to set the date for the repair, on that date he was to call in with the mileage and the date. When he called to give that data, he was informed that the parts and repairs on my vehicle would not be covered due to the fact that the parts had not 'failed'. Car Shields' definition of part failure was NOT defined in the contract we had been paying on for 3 years.Failure, according to Car Shield, for this part, is defined as the deterioration of the bushing at the linkage connection at the end of the part. This bushing has absolutely no function aside from providing a cushion preventing the connecting parts from impacting each other during normal operations. The part in question was no longer able to perform its primary function due to age and use (which is what we purchase Car Shield for in the first place). The suspension part is covered under our Diamond Plan.So 'failure' as defined by pretty much the entire mechanical community - defined as the inability to perform a primary function - is not how Car Shield CHOOSES to define failure. I escalated from the customer ********************** representative to a supervisor who proceeded to insult my intelligence, by asking if I had read my contract agreement, even going so far as to tell me where to find the specific exclusions to repair coverage for the part in question. I responded by asking him if the part was non-functional, how could that not constitute operational failure. He had no answer.I told him that we would be cancelling our coverage immediately.A non-operational part is a failed part.Do not insult your customers and expect to retain them.DO NOT BUY THIS INSURANCE Even my service guy dislikes this company.

• Review fromGregory F

  Date: 02/17/2023

  Another company that should not be sewing Better Business Bureau Because they are terrible calkashil I have called them and they give you all different numbers just like every other warranty company you get the run around I had car shield for 6 months, And I had to have one clean Took hours to get the right offthen once my mechanic got the right office they said that they would have to take the part apart, And send pictures before they would pay for a covered part , So I already knew that the part was covered, But they stalled just so they would not have to pay a claim
  

  CarShield

  Date: 02/21/2023

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that you initiated a claim and were advised of the contractual claims process. This process was not followed, therefore the claim was not approved or authorized. This claim did not fall under the requirements of the Emergency Repairs section and refusal to follow the claims process has resulted in claim

• Review fromKayla M.

  Date: 02/17/2023

  Complete waste of money. They deserve no stars. Bought a car in October and got car shield in Nov. well January 9th my transmission went out and they did not cover it!
  

  CarShield

  Date: 02/20/2023

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failure of the parts requested for replacement occurred prior to the purchase of the Vehicle Service Contract or during the waiting period of the Vehicle Service Contract. Therefore, this failure is not covered by the Vehicle Service Contract.

• Review fromBelva H

  Date: 02/17/2023

  I’ve spoke with a claims representative *****. Long story short this was the worst customer service I’ve ever experienced. The call was to get the information that American auto shields was covering in my claim. Yet ***** wasn’t able to provide that information. His response was maybe you should call the dealership and find that out…. Excuse me? I have an 18 minute recording of the call from him speaking over my grandmother and deeming that his job is in fact frustrating. I’ve waited almost 10 minutes for him to get a supervisor only for him to end the call. Mind you I do have a record of this all. 2/17/23 around 4:10pm est. this company is trying to make my grandmother pay out of pocket for an expense that was approved by them for repair. Her transmission has failed, this company has approved the repair of $1900 and also wants her to pay $2000 out of pocket for the repairs… This is crazy.
  

  CarShield

  Date: 02/22/2023

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.

• Review fromAndrea W

  Date: 02/17/2023

  These people are scammers and will take advantage of you and not cover anything and not provide any customer **********************. Absolute scam please save yourself the grief of making monthly payments to them
  

  CarShield

  Date: 02/20/2023

  Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer Relations

• Review fromDianna C

  Date: 02/17/2023

  Way too long phone wait for business users. How are service advisors who are busy all day expected to wait over 20 minutes on hold, for a mess up on car ******* end. Very poor service.

• Review fromAdam N

  Date: 02/17/2023

  My turbo went out and CarShield wont pay for it because there was carbon build up in it but thats what caused the other part to fail ,shouldnt matter my turbo still broke ,they said they wont pay for it because of carbon I Cant do anything about carbon build up I maintain it really good fuel additive CarShield is a joke and a scam
  

  CarShield

  Date: 02/22/2023

  Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer Relations