Reviews
Customer Review Ratings
Average of 94 Customer Reviews
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Review fromJanice D.
Date: 09/27/2022
We had an awesome experience! The crew were very professional and the windows and door are exceptional!Review fromShawn M
Date: 09/26/2022
I really appreciate *** helping me through the process of getting new windows. He gave me an idea for a particular window configuration that is going to make my kitchen a ******************* that I look forward to utilizing for years to come. I highly recommend *** and Universal Windows Direct.************
Universal Windows Direct of St. Louis
Date: 09/27/2022
*****, we appreciate your feedback and we're thrilled to hear *** provided you with such a helpful experience. If we can assist you with anything else in the future please don't hesitate to reach out.Review fromSue M
Date: 09/19/2022
Very satisfied, everything went smooth. Installers ***** and ****** very professional and did a great job. Would recommend and use again.Review fromAshley W.
Date: 09/14/2022
Window install crew leader ******************* did an amazing job with the difficult installation. The windows all look amazing!!Universal Windows Direct of St. Louis
Date: 09/15/2022
******, we are thrilled to hear **** provided you with an exceptional installation experience. Thanks again for trusting us with your home-improvement project.***Review fromPaula W
Date: 09/14/2022
Had a great experience team showed up early and completed my job in 2 days. I had 21 windows replaced and any no complaints. High quality windows. Thanks ??Universal Windows Direct of St. Louis
Date: 09/15/2022
*****, we are thrilled to hear our team provided you with an exceptional experience. Thanks again for trusting us with your home-improvement project.Review fromMike J
Date: 09/02/2022
Everything was great. Prompt arrival and very courteous and friendly installers. They were precise and professional and wasted no effort. The installation went smoothly. The windows are high quality and look great. Once installed I was shown how to work them. The patio door is also great. I highly recommend Universal to anyone.Universal Windows Direct of St. Louis
Date: 09/07/2022
*******, we are thrilled to hear our team provided you with a professional experience. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.Review fromSusan V
Date: 08/19/2022
Our installers were really great- prompt, efficient and addressed all questions. They also took extra time to review all window work and paperwork. They left the property and home interior neat and tidy. Windows far exceed our expectations. Overall the installation day was a great experience.! Thank you!Universal Windows Direct of St. Louis
Date: 08/23/2022
*****, we are thrilled to hear our team provided you with an exceptional experience from start to finish. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.Review fromNickey L
Date: 08/17/2022
installers were on time, very polite and professional! cleaned up after the job was completed.Universal Windows Direct of St. Louis
Date: 08/18/2022
******, we are thrilled to hear our installers provided you with a professional experience. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.Review fromLaura D
Date: 08/17/2022
Showed up in timely manner and windows look great. My only complaint is I have to finish wood trim around four windows myself because all they had was white and I have wood walls and my inside color of windows was tan. Just seems like they should carry all kinds of trim, wood, white and tan just to cover all bases. Now I have to go buy wood trim and finish the job.Universal Windows Direct of St. Louis
Date: 08/18/2022
*****, we appreciate you sharing your feedback with us. We are sorry for the inconvenience regarding the trim of your windows. If you have additional feedback on how we can improve the customer experience moving forward, please let us know at ***************************************************************************************Review fromC. C.
Date: 08/16/2022
We had our front windows installed a couple of years ago using Universal Windows Direct of St. Louis. We were so happy with the results, we decided to have them replace our back windows. This experience has been a total 180 of the experience we had before. When the installers came out in May, they told us that they did not have enough trim to finish the windows. We have 5 windows waiting to be finished. We were told they had no idea when the rest of the trim would be in. We went ahead and paid the balance we owed even though they were not finished. Finally, we got a call late July and said they wanted to come out in August to do the finish the trim, supposedly. We scheduled our time. The installers came out, except they had paperwork to install a basement window!! They had no trim with them. They thought the install was for a basement window. It is almost comical. The installers were really nice and took pictures of the unfinished windows and was going to report it back to the company. I also called, a really nice person took the time to look up my order and said they had picked up the wrong items. I am not sure what went wrong where. The person I talked to said that somone from the service department would call me back. It must not be a priority for them because they never called back. I called around 10:00 and here is it 4:00. I am thinking are they coming back out with the trim, are they going to reschedule? Do I just sit and waste my day waiting for them? This is Universal Windows mistake. Don't they care about their customers? What happened to good customer service. I called back again since I hadn't heard anything and the person I talked to said it be 48 hours I think before I hear back. I don't know, I think messing up a order is a pretty big deal. I would want to rectify that right away. But since they got my money now, they just don't care.Universal Windows Direct of St. Louis
Date: 08/17/2022
*****, we are sorry to hear about your experience with us. The callback time is ***** hours for management to get back to you. Please allow this proper timeframe and a member of our management will be in touch to provide you with a proper update on your project.C. C.
Date: 08/19/2022
Its been over 48 hours and we have not heard back from anyone. We called the office today and was told a message would be left with the operations manager but they never called back.
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