Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

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  Express Scripts

  7909 S Hardy Dr Ste 106 Tempe, AZ 85284-1112

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  Merck-Medco RX Services

  PO Box 747050 Cincinnati, OH 45274-7050

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  Merck-Medco RX Services

  PO Box 145300 Cincinnati, OH 45250-5300

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  Express Scripts, Inc.

  6220 Old Dobbin Ln Fl 2 Columbia, MD 21045-5812

Review Details

• Review fromElizabeth C

  Date: 04/08/2025

  Horrible experience dealing with this pharmacy. If your insurance allows you to use another company, DO IT. Took six weeks to get one prescription filled due to their complete incompetence

• Review fromMindy K

  Date: 04/06/2025

  If I could choose zero stars, I would. This company is so incompetent, it's unbelieveable. I missed doses so many doses of of my biologic, I had to switch medications. Every phone call they would promise it would "ship in 2 days." ******* alert: it never did. Even after we escalated the case to a supervisor. They promised to make sure the medication shipped and would call me to confirm. I never heard a word. The phone representatives are rude and cold. The last one I talked to had a smoke detector beeping a low battery tone throughout our phone call. Really professional. She told me she "couldn't even hear it, but people kept mentioning it to her."Now I have been trying to get a receipt showing how much I paid, for my co-pay assistance program. I have made 3 phone calls. They've told me they've emailed it and mailed it, and I have still not received anything. I have a $7,000 bill due soon that would be covered if I can get this receipt. They do not care one bit about their customers. I would not recommed them to my worst enemy.

• Review fromStephanie E

  Date: 04/05/2025

  If your insurance requires you to use Express Scripts stay clear! There's nothing Express about their service instead quite the opposite of express. I found one great customer service agent, **** and she let me know that I could also have my prescriptions filled locally at *********. I will now have to ask our doctors to send new prescriptions to *********. DON'T EVEN PLACE AN ORDER UNLESS YOU CAN WAIT UP TO 2 WEEKS TO GET YOUR FIRST FILL.

• Review fromRob B

  Date: 04/03/2025

  Worst company EVER!!! I have spent 72 hours,,,,,yes 72 hours on the phone with these inept clowns, I have a ******* debit card which they either refuse to bill or don,t know how, They think I have a balance of $18,000.00 which I do not. I get a different reason every time I call and have yet to receive my medicine, NEVER had this problem with Soleo Health.

• Review fromTevin W

  Date: 04/01/2025

  Horrible experience! Switched to this provider for my prescription and added 1 day shipping. Processing took 10 days, the 1 day shipping was actually 7 days due to my prescription being cancelled. The only reason I found out is because after the status was changed to shipped I reached out after 3 days to see if my prescription had shipped. They said I was given a bad tracking number and could not resend my prescription until it was processed again. Long wait time to speak with a representative, horrible problem resolution and everyone reads a script with generic responses to your issues/problems. I advise you to go anywhere else for services except for express scripts.

• Review fromKristen J

  Date: 03/30/2025

  7 hours 16 minutes on phone with Accredo since January 2025 to attempt to get my ****** medication. I have been told I have to wait until day 14, 26 and day 30 to request a refill (I only get 30 tablets so it seems completely insane to wait until day 30). NO ONE from the **************** people to leadership knows what the h*** is going on and one can help you. Unable to find email contact to let leadership or board members know what an incredibly inept pharmacy this is. I was without medication for 3 days due to their incompetence. This pharmacy should be shut down. Numerous complaints on Reddit and on ******** about people not getting their specialty (Chemo, Rheumatology, etc. ) medications.

• Review fromJess W

  Date: 03/29/2025

  Worst experience ever. Every month is a living h*** trying to get life saving medication.

• Review fromD. U

  Date: 03/25/2025

  It took me 3 hours to get through to them. They did not filed a claim with my secondary insurance like all other pharmacies have done. *** at Billing promised to do so, and she would send an updated bill in 5-7 days. She never did. A month later, I was billed for the same pricey amount for my medicine. I am no longer using this medicine. Worse, they said they won't file a claim with my secondary insurance until I pay them upfront. Then they will put the balance in my Accredo account. In other words, they are forcing me to pay them, and then holding the balance of my money hostage in an account I will never use. They will not submit a claim to my secondary health insurance until I pay up. This company is unethical! They are supposed to file claims to all the insurances a person has!

• Review fromRobert M

  Date: 03/24/2025

  Was given a 1 month prescription with no refills while I was ill. Express scripts continuously sends emails and letters that the medication in my plan requires me to fill a 3 months supply for long term medication. I have called them several times explaining that I am not on any long term medication and don't want to receive these letters making it seem like I must buy this medication. I have confirmed with both the pharmacy and the doctor that it was only a 1 month supply and I don't need it going forward. They will not remove it from my medication plan when I call. This is a terrible business practice and I'm sure it leads to people who aren't paying attention buying unnecessary medication from them.

• Review fromMarc K

  Date: 03/24/2025

  My prescription drug insurer, ********, uses Express Scripts to fill prescriptions. I received an email from Express Scripts that I had four prescriptions due. I placed the order online and got a shipping notice, thinking everything was fine. The package contained only one of the four medications. Then I received three emails (one for each missing drug) stating: Your prescriber requested that we not fill your prescription. Please contact your prescriber...I called Express Scripts for an explanation. The representative, whose English was hard to understand, insisted I needed to get my doctor to renew these prescriptions. Yet, when I contacted my doctor, the nurse confirmed that all four had been renewed for a year, three months prior. She also said they had spoken to someone at Express Scripts named Gin, who claimed a billing issuewhich made no sense, since my account showed a zero balance and my stored credit card allowed charges up to $500. I called Express Scripts again, and again they claimed I still needed a renewal.I called my insurance company for help. They connected me to an Express Scripts **** who then insisted that the problem was my mailing address, despite it being on file for four years and used just days earlier for the single shipped item.Express Scripts gave three different excusesfirst blaming my prescriber, then my billing, then my addressall of which were incorrect. I spent nearly three hours trying to fix this. Finally, after I threatened to contact their corporate office, they promised to ship the prescriptions, but Im not confident Ill receive them soon.Express Scripts is the worst company Ive ever dealt with in regard to prescriptions. They are certainly not worthy of a B+ rating In BBB. If possible, I strongly recommend avoiding them