Reviews

This profile includes reviews for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Enterprise Rent-A-Car has 2215 locations, listed below.

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  Enterprise Rent-A-Car

  600 Corporate Park Dr Saint Louis, MO 63105-4204

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  Enterprise Rent-A-Car

  745 E Main St Stamford, CT 06902-3868

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  Enterprise Rent-A-Car Company of Boston, LLC

  288 Washington St Boston, MA 02135-3503

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  Enterprise Rent-A-Car Company of Boston, LLC

  26 New St Cambridge, MA 02138-1219

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  Enterprise Rent-A-Car Company of Boston, LLC

  13 Faunce Corner Mall Rd North Dartmouth, MA 02747-4213

Review Details

• Review fromJessica L

  Date: 01/11/2025

  They ripped me off scammed me out of ********************************************************************************************************************************************** for gas. They ripped me off everyway they could!!! Big scam don't use them

• Review fromPeter P

  Date: 01/06/2025

  ******************** recently tried to set me up with a rental from Enterprise while my truck was in for repairs. I stopped out to pick up the vehicle but would not provide a vehicle with 4wd at the price listed online which would be covered in full by my insurance. I reached out to the main service line for Enterprise and was told that I would have to pick up the rental from another office, to which I responded that wouldn't be a problem. They then took my information and told me that the General Manager for ******** would be reaching out to me and that he could let me know where I should go as their system doesn't let them see available vehicles or pricing of offices. After a week I still had not heard from anyone, so I called back in. I spoke with ***** who I'm sure would have been helpful with just setting up a rental, but couldn't understand me well enough to help me with my issue. I was then transferred to ***** in Escalations who was the most condescending person I have ever had the displeasure to deal with. After I explained everything that had happened he told me that 1) There was no reason for the ** to call me. 2) They have no control over what locations charge for rentals. 3) They have no way of knowing what vehicles are available or have 4wd. 4) ******************** would now need to call and set up a new rental at another location, which he couldn't guarantee would be able to help me either. After getting nowhere with ***** I called back and spoke with ****** in customer service who apologized for everything and assured me I would be receiving a call from a supervisor that day to take care of anything, which of course never ***********;DR:Extremely unprofessional, no customer service. Unethical. Find another rental company.

• Review fromJanelle J

  Date: 12/22/2024

  I went online to enterprises website and reserved a vehicle, and even received an email confirming my reservation. I had a friend go out of his way to bring me to enterprise. When I arrived and approached the counter I explained that I had reserved a car and was there to pick it up. ****** (possibly hispanic with a nose ring) said we dont have any cars I said what do you mean? I already booked it. To which he replied again we dont have any cars. I pulled up the email confirming my reservation and showed it to him and he said thats great, but we still dont have any cars with a super rude tone, and provided no explanation. I was dumbfounded. Again I asked how can you confirm a reservation if you dont have any cars? He turned and gave his coworker a look that implied I was an idiot, and he said theres no other way to explain it, we dont have any cars I asked if he was a manager and he said no, I asked to speak with his manager and he waved his hand in a direction and said the manager is outside. So I took my son who was already upset as he is mentally disabled and incapable of understanding what is happening, and headed out in the direction he had motioned toward. I found the manager. He did end up getting a car for me, and he was a lot more understanding. I do appreciate his help but Im still beyond aggravated that they would confirm a reservation for a car they dont have, and that ****** was so unbelievably rude. As far as Im concerned any company who would allow an employee to treat their clients that way isnt a company Id like to do business with. Taking care of a child with special needs is hard enough as it is, but leaving a mother and special needs child stranded 40 miles from their home is inhumane. My suggestion for you as a client, dont use enterprise. My suggestion for enterprise, get rid of ****** he isnt worth the paper his check is printed on, and DO NOT reserve vehicles that you dont have. I cant even believe I have to say that.

• Review fromJustin S

  Date: 12/19/2024

  Their driver ran a stop sign and totalled my vehicle injuring me. I had possessions damaged and depreciation on my vehicle that SGI won't cover. I have tried contacting Enterprise for some sort of reimbursement multiple times and they won't respond.

• Review fromClarence G.

  Date: 12/17/2024

  The Enterprise ****************** located at ********************************************************************* zero regard for totally botching my rental for the Thanksgiving holiday, I yet to receive a call back as management was instructed to do twice from Enterprise **************** Corporate. I had a vehicle rental that I never received and then was lied to about the situation .

• Review fromChristy G

  Date: 12/16/2024

  STAY FAR AWAY! We rented a vehicle in February, yes February. I'll start off with the *** A*D CO*TRACT WAS U*DER MY HUSBA*DS *AME and not O*CE did they speak with him to get authorization to speak with me to disclose his sensitive information nor have they spoken with him to advise they put him on a do not rent list due to a injury that happened to me by someone at the branch( have not been told who due to Enterprise keeping that info from me) I have it on recording that we could close out the bill on Sunday when we return so imagine our surprise when they asked for payment when we took it in to take off their insurance! I spoke that day again and whoever this gentleman that injured me didnt approach me once but twice but somehow i was the threatening one and somehow my husband is on that list which can affect his job if they really searched into it as he works for cars. I was permanently injured and the company is sadly making it look like a accident. *ow they are not returning mine our my husbands calls to remove him as nothing has been advised to him. *ow im forced to go another route and will be reaching out to the news station to tell my story which is embarrassing!! I would say stay away from the * **** location but it looks to just be Enterprise in general!,

• Review fromDavid C

  Date: 12/12/2024

  B CAREFUL WITH THIS COMPANY. THEY R SHADY. I GOT A RENTAL FROM THE *********************** AND WEN I DRIVE IT HOME IT WAS SHAKING REALLY BAD. I RETURNED IT FOR SOMETHING ELSE. EVERYONE WAS RUDE THERE. I GOT AN ALTIMA. DRIVE TO VAGAS. THERE WAS A SLIGHT CLICKING IN THAT CAR FROM THE START BUT WE HAD ALREADY LOST A DAY BECAUSE OF THE FIRST RENTAL.... GOT TO VAGAS, NO PROBLEM. PARKED IT FOR 4 DAYS @ OUR HOTEL, ON THE WAY BACK, DRIVE FOR ABOUT AN HOUR AND THE TEMPERATURE STARTED RISING. I PULLED OVER RIGHT AWAY. SAW THAT THE *** BELT HAD COME OFF. CALLED ENTERPRISE AND LET THEM KNOW. THEY SENT A RUDE TOW TRUCK GUY WITH A TRUCK AND TRAILER. DROVE US BACK TO VAGAS. GOT ANOTHER RENTAL. 3 WEEKS LATER WE GET A $3700 BILL. SAYING WE BROKE AND DAMAGED THEIR CHEAP CAR.... B CAREFUL WITH THESE COMPANIES.....

• Review fromAndrea E.

  Date: 12/11/2024

  I was supposed to get a rental car on Monday December 9th. So i go to the auto body shop and they called Enterprise who came. The gentleman from there was very nice and then proceeded to tell me I was on a DNR from an incident in 2016. I told him that incident had been resolved through a long process. I had to call a number, which he gave me and he said they would call me within 30 minutes to 1 hour. I called three or four times on Monday and had to wait 2 hours for someone to pick me up at the auto body shop. Today, now Wednesday, I called the corporate office of Enterprise and the lady said she was very sorry for my situation and that somebody would call me ASAP today! It is now 2:26 p.m., Wednesday and nobody has called me. I am still without a rental car. The guy I spoke with back in 2016 told me I returned the car at the auto body shop was damaged. Someone from the rental car place picked up the car from the auto body shop and I'm sure they damaged it And tried to blame me. The guy was very rude and disrespectful and they tried to charge me nearly $500 for something I did not do to the car.

• Review fromJaysheel S

  Date: 12/01/2024

  I rented a car from them on 09/28/2024 to 10/04/2024 from their ************** location. I had a traffic violation on 09/28 in DC Downtown and the DC DMV sent out a citation to them(Enterprise) on 10/09 for an amount of $150. The amount had a due date of 11/09 which gave them exactly a month to pay the charge. The amount after the due date was $300. They failed to pay it on time and DC DMV had to send out another invoice to them after the due date with a penalty of $150 bringing the total amount to $300. They paid the amount after the due date and directly charged me $325 without any proof of the citation. Upon asking for proof, they sent me their custom invoice which had no prove of the traffic violation. I had to make numerous calls to them to no avail. I ended up procuring the proof from DC DMV, which is when I found out that the amount was supposed to be $150 and Enterprise's Citations team simply failed to pay it on time and charged me the penalty amount as well. This is clearly a failure on their part and it is unacceptable. I hope someone holds them accountable for such frauds. I would not recommend Enterprise to anyone in the future.

• Review fromAlvaro Q

  Date: 11/30/2024

  I was charged for a toll that was done over 400 miles from my city where I was using their rental. Even after multiple emails and phone calls Enterprise didnt respond or help in any way.