Reviews

This profile includes reviews for H & R Block Inc., U.S. Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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H & R Block Inc., U.S. Headquarters has 12672 locations, listed below.

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  H & R Block Inc., U.S. Headquarters

  1 H And R Block Way Kansas City, MO 64105-1905

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  H & R Block Inc., U.S. Headquarters

  39256 Paseo Padre Pkwy Gateway Plaza Shop Center Fremont, CA 94538-1616

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  H & R Block Inc., U.S. Headquarters

  3077 E Shields Ave Fresno, CA 93726-6752

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  H & R Block Inc., U.S. Headquarters

  4851 E Butler Ave Fresno, CA 93727-5015

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  H & R Block

  1577 S Harbor Blvd Fullerton Metrocenter Fullerton, CA 92832-3402

Review Details

• Review fromLyndsey L

  Date: 06/15/2024

  I have had nothing but issues out of H&R Block. I applied for a tax extension for the 2022 tax season, which gave me until October 16, 2023 to file. I completed it myself and sent all my paperwork online to have it be reviewed by a tax pro. She did it incorrectly, so I had to have her redo it. Well she didn’t file it on time because she was out of office and said someone else was supposed to take care of it. Obviously they didn’t, so she told me she submitted it (about a week late) and to let her know if I get any fees for it being late. I never heard anything. So this year, I go to file my 2023 taxes and come to find out-my taxes were NEVER FILED. So now I have $700 in fees that I never should be responsible for because they’re incompetent. Every time I try to speak to someone, they tell me it’ll be 3-5 days until someone else can call me. Then, 2 separate times that I have had to call them (because they never called me back), they have acted like what I called about before, there was no record of! It has been an absolute nightmare. I have paid the extra fees because they told me that’s the only way they’d be able to reimburse me but they keep telling me they’re closing it because they’re not in the wrong, or I can’t talk to a supervisor, or they’re not the correct department. It’s been an absolute nightmare and I would never recommend this company to anyone. I finally got wise and asked for peoples names the last 2 times. Specifically Harrison at DIY Tier 2 couldn’t find my case number even though I had it in a email FROM THEM, I had spoken with Ashley, also DIY Tier 2, the week before and she had supposedly escalated it to a supervisor. Still waiting on a call back. No response and I’m out this extra money because they can’t do their job.

• Review fromPaul G

  Date: 06/15/2024

  I filed my taxes with H&R Block in Middleburg Florida. After providing accurate information, my tax professional filed my tax return incorrectly. I filed on the 4th of February 2024 and as of June 15th, I have yet to receive my federal tax return due to H&R's inaccurate filling. H&R Block had to submit updated information to the IRS to correct their mistake. I have contacted H&R Block, requiring them to honor their 100% Accuracy Guarantee, promising to waive tax prep fees and file an amended return at no cost, if the mistake was made on their end. They are refusing to honor their own 100% Accuracy Guarantee.
  
  An additional tax professional had to correct the original mistake and clearly said I provided accurate information the first time. However, it was simply incorrectly inputted into their tax software system. The professional who corrected the mistake showed me the forms I originally provided and where the original tax professional went wrong. I have explained this to the powers that be with the H&R Block customer service representatives and their supervisors in an attempt to honor their 100% Accuracy Guarantee and waive the tax prep fee. The Supervisors refused to honor their guarantee even though the mistake was made on their end after I provided accurate and true information.

• Review fromLindsay M

  Date: 06/14/2024

  With so many high reviews I had high expectations. The lack of professionalism was appalling. Jill, the tax representative, missed a meeting without explanation. She also told me she would get necessary paperwork done and get back to me but has not contacted me. The reason I gave two stars instead of one is because H&R's customer service agents were polite and professional.

• Review fromTerri P

  Date: 06/14/2024

  Avoid this H&R Block at a costs! This location employs the most incompetent, unprofessional staff that I have ever encountered. My taxes were not handled correctly and I have visited another location since and to date I have not received my refund! I requested a specific individual to process my return and my taxes were done by Stefanie Guznay, who I am sure was not qualified for this task. I had to use a credit card for payment and I am now carrying a balance due to this mess. I made multiple trips to the office as I was receiving 2-3 voicemails each day stating that my taxes were ready to be picked up. When arriving at the office I encountered Barbara Hagan who is not only very rude but extremely unorganized as well as unprofessional. The address was incorrect on my envelope as well as my last name, it is no mystery why I have not received my refund. The office is shut down after tax season and there is no recourse. When I attempted to get answers on the IRS website it gives a phone number and extension that refers you back to the website. A total nightmare all the way around!!

• Review fromJudy J

  Date: 06/13/2024

  They have totally messed up my mother's (I am her POA)return a 1349.00 mistake, when contacted I was told they would look in to it, I am still waiting. They have now closed for the weekend and won't return until Tuesday. H and R Block will never touch our taxes again. They are a nightmare. No stars horrible. Only because I had to.

• Review fromZachwilson2

  Date: 06/13/2024

  I went in to have my taxes done in February and the first time I went in there were mistakes so I went back to have them done again and I wasn’t happy with it so I didn’t file the taxes. The taxes were never filed and I’ve been waiting on a refund since February. I’ve called several times and the first time they told me I would have the refund in 6-8 weeks. Then I’ve called several more times and they keep telling me it’s under review and they’ll have someone contact me. I was contacted by someone after my 3rd call in but wasn’t able to pick up because I was at work so I called back at the call back number they gave me and left a message and never heard back again. My latest phone call they told me it’s still under review and will be another 6-8 weeks before I get the refund but they would have someone else contact me. Nobody else has contacted me and it’s been almost 4 months since I’ve requested the refund. Would definitely like to hear from someone and get my refund.

• Review fromtim t

  Date: 06/13/2024

  I have been a long time customer of H&R Block in Nazareth PA. I was told that they have stopped in person appointments and to communicate by email, the problem is, they don't respond to emails. Long story short, they supplied no up front pricing, I did not receive my full tax benefits and taxes were not completed properly. I finally voiced my concerns to the office manager, who actually acknowledged getting my messages but not feeling the need to respond, she said that she would investigate and that I would be receiving calls from herself and the owner, neither has reached out. I would not recommend the Nazareth Pa office or H&R Block in general for your tax services/requirements

• Review fromMichael S

  Date: 06/13/2024

  We filed our 2023 taxes this year with H&R block. We received a letter from the state saying they were missing some info from my wife's W-2. We called H&R block and let them know so they could handle it. Had to call again and was told it would get handled again. I messaged the H&R Block Facebook account and they ended up closing my ticket without handling the situation or informing me that they did so. We ended up handling the issue ourselves but if I wouldn't have stayed on them we never would have known and got slapped with fines. It's like pulling teeth trying to get information out of their customer service.

• Review fromNancy G

  Date: 06/10/2024

  I didn’t get any cooperation from online H& R Block when I was audited by the State of Mn. The program automatically gave a subtraction for a pension plan of mine. Called online and they said they could not do anything but referred me to the local office in Champlin, Mn. After more than 3 weeks of giving me the run around and not answering several calls or not being there when I drove over there I decided to contact the state. One call to my former employer gave me the information, 2 emails to the state and it was resolved.
  Don’t waste your time and money on H& R block!!

• Review fromJohn G

  Date: 06/05/2024

  In Tampa Marlyn D**** and Orlando P**** district manager Sennfer,Florida, made a 47000$ mistake an my tax return, will not respond, a SCAM operation want corporate response!