Reviews

This profile includes reviews for H & R Block Inc., U.S. Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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H & R Block Inc., U.S. Headquarters has 12672 locations, listed below.

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  H & R Block Inc., U.S. Headquarters

  1 H And R Block Way Kansas City, MO 64105-1905

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  H & R Block Inc., U.S. Headquarters

  39256 Paseo Padre Pkwy Gateway Plaza Shop Center Fremont, CA 94538-1616

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  H & R Block Inc., U.S. Headquarters

  3077 E Shields Ave Fresno, CA 93726-6752

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  H & R Block Inc., U.S. Headquarters

  4851 E Butler Ave Fresno, CA 93727-5015

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  H & R Block

  1577 S Harbor Blvd Fullerton Metrocenter Fullerton, CA 92832-3402

Review Details

• Review fromKristen B

  Date: 05/21/2025

  Wish I could leave no stars I’ve never have dealt with anything like this in all my years of doing taxes. With money I spent an how unhelpful they are is shocking. Firing people half way thru and still no proper help or giving a refund

• Review fromMary T

  Date: 05/20/2025

  I filed my 2021 taxes with HR Block on Lee Jackson Highway in Fairfax VA. The person who filed the taxes made a mistake on the taxes such that I had to pay back taxes along with interest on both federal and state taxes equaling over $5,000. HR Block has refused to return any of my calls or acknowledge my complaints. I have called over 20 times in the past three months and no one has called me back or responded to me in any way. This customer service is outrageous! Every time I call I am told that I will be contacted in 3-5 business days but I have never heard from anyone. I have been given 3 escalation numbers but I never have heard from anyone. Now I am being told that they will not pay the interest on the mistake that they made nor will they refund my tax fee that I paid to file the taxes. HR Block is a scam and they have zero interest in treating their customers correctly.

• Review fromMelissa V

  Date: 05/19/2025

  This franchise for my tax preparation. I asked for my refund to be directly deposited. I put a copy of my check in the "tax pro's" hand to copy the information she missed a digit resulting in no return still. If she did the job right I would have a had a return a week later now almost Memoril Day still no return. The company handled the situation so poorly I will never use them again.

• Review fromJenny S

  Date: 05/16/2025

  I have used HR Block for years and ran into a slightly more complicated tax situation this year, so opted for the Tax Pro review, which was an additional cost. I signed up 5 days before the filing deadline, which I was allowed to do so and did not receive any information that there would be an issue with the timeline. I didn't hear from my tax pro other than the initial intro message. I tried messaging the day before the deadline and got no response. I called customer support on tax filing day and was provided my tax pro's phone number. I was able to get ahold of my tax pro later that morning and was guaranteed everything would be filed by the deadline that night. I heard nothing else until getting an email at around 3pm saying there was a technical issue with the program and my pro was working with technical support. I called my pro that night and was forced to file an extension due to the failure of the program technical issues. I asked my pro why I was being forced to file an extension as it was still early and was told as long as I walk through the steps they'll try to grab it to get it filed that night and I would be called right back to confirm that. I did not receive a call. I tried calling back repeatedly with no answer. It wasn't until later that night did I receive an email, not a call, that my taxes had been filed but the extension would apply. I worked with customer service to file a complaint, and to request to have the extra tax pro payment refunded and was told I'd hear from them in 5 business days. I was not called back as promised. I reescalated my complaint and my case was denied via email. I called the number provided in the email and was told "they" reviewed my case and it was denied since my taxes were filed and accepted. I asked how I could reach "they" and was told I couldn't. HR Block was unwilling to refund part of what I paid to file my taxes after not delivering what the tax pro promised.

• Review fromLauren B

  Date: 05/14/2025

  Worst experience EVER and I’m not exaggerating. My husband and I normally do our taxes on Turbo Tax, however when we completed them we didn’t think the amount was correct. We decided to go to HR Block to see what amount they calculated. Side note: we never planned on having them submit our taxes. We just wanted to see the amount they calculated to see if we were close with the number turbo tax received. While at HR block I received the amount they calculated and NEVER signed anything. I told them if we decided to use there services we would contact them. Another side note: Their guarantee is they will complete your taxes, but if you don’t want to use them, you don’t have to. Anyway, I never signed anything and my husband definitely didn’t because he wasn’t even with me. A month later we try to submit our taxes through turbo tax, but it wouldn’t let us. Come to find out HR Block submitted our taxes WITHOUT our consent!!! We obviously contacted them once we found out and they basically said “oops!” We had to work with them for another month to try and have our taxes amended to reflect what we should have actually had to pay. It was a mess! Don’t ever go there. They don’t look at everything you can use to get more money back.

• Review fromWilliam S

  Date: 05/06/2025

  I have always used H&R Block throughout my military service and continued to use them after I retired in in 2022. I used the office at 1407 Wade Hampton Blvd. As a retiree on a limited income due to my disabilities every dollar counts. This office hires "tax professionals" that were unaware of state laws governing taxation. These preparers submitted state taxes for the 2023 and 2024 tax years. They were totally unaware that the state enacted a law where military pensions are not taxed by the state. Who knows how long it will take for my monies to be returned to me. I will never recommend this office/business to others. Stay away if you value your financial stability.

• Review fromBrad M

  Date: 05/04/2025

  I had a highly disappointing experience with H&R Block in Mill Creek, WA. I was required to pay $675 upfront through their Approve Online (AOL) system before I could fully review my tax return. After paying, I found multiple serious errors—including incorrect HSA reporting, missing mortgage insurance, and incorrect FSA calculations along with many minor errors in recording or calculating the return. I ultimately rejected the return and filed my taxes independently. Over the course of this process, I dealt with several different H&R Block tax pros, each of whom gave me conflicting or incorrect information. I grew increasingly frustrated and distrustful as it became clear they lacked the expertise to handle my return properly even though I met with the tax pro in January and reviewed my previous returns completed by a private CPA that i had moved on from. I spent hours doing my own research just to prove that their work was wrong—research that eventually gave me the confidence and knowledge to file my return myself, correctly. Despite H&R Block’s advertised satisfaction guarantee stating " File with a Tax Pro: We’re so certain you’ll be satisfied with the tax preparation services at our offices, you only pay us if you accept your return", both the Bothell office and corporate refused to issue a refund. The satisfaction guarantee was contingent on filing the taxes—not after payment through Approve Online. I spoke in person with the office manager and followed up multiple times in writing. Every refund request was denied. I received no usable service, only misinformation and added stress. I strongly caution others against trusting this office—or H&R Block in general—with their taxes.

• Review fromNadiia P

  Date: 04/28/2025

  I engaged Agent Melissa P**** to handle my tax preparation on April 9th at ***** **** *** ************* **. She promptly scanned all of my documents into the system and informed me that while she could not complete my taxes that same day, she would contact me on either April 11th or 12th to review and finalize the filing. Unfortunately, I never received any follow-up communication from her. On Monday, April 14th—just one day before the filing deadline—I contacted the office and was informed that Ms. P**** was not present and her availability was unknown. A representative assured me that a message would be relayed to her to call me back urgently. I also contacted the customer service line, where another representative scheduled a call with Ms. P**** for Tuesday, April 15th (the tax deadline). Regrettably, Ms. P**** failed to return my call on Monday and did not honor the scheduled call on Tuesday. Melissa P**** demonstrated a concerning level of unprofessionalism and unreliability. She neglected to provide even a brief communication to inform me that she would not be completing my return. Her failure to fulfill her responsibilities placed me under significant and unnecessary stress, scrambling to meet the filing deadline at the last minute. I cannot recommend her services based on this experience.

• Review fromDon E

  Date: 04/22/2025

  I had to file my 2021-2024 tax returns. I initially had an appointment with H&R Block on 8 April 2025 I asked the tax preparer if H&R block does as advertised, which is to do more detailed looks for money that helps clients get the best tax returns possible. She gave me an agreement that the company would do their best to look at everything for my returns, which made me decide to go ahead and give H&R the opportunity to do my taxes again. I asked about pricing, and she quoted that it would be approximately $178 for the 2024 tax return, and she told me that the other returns for 2021-2023 would be less, which they turned out just as pricey. The tax preparer didn't know much about MIlitary tax credits or exemptions despite being on a Military base. I had my apprehensions at that point, but I gave her the benefit of the doubt. I also made the appointment to go over all returns on 15 April 2025. When I arrived at my appointment on April 15 2025 at 1pm, all of my returns weren't done; the 2021 in particular. I felt at that point that all of my returns were more than likely rushed without a thorough review. I asked the tax preparer a few questions and she seemed very agitated, disrespectful, and as though I was bothering her. Four tax returns came out to a total of $830.50. I wasn't told at any time that Military members and Veterans had the option to use Military One Source, and agency that partnered with H&R block to do taxes for free. I should've been informed about that on my first visit. The tax preparer should've known all things related to doing taxes for the Military and Veterans, especially since doing them on a Military base. I felt it was a complete waste of time; the worst experience I've had with H&R Block! I'm requesting that H&R block just refund me the $830.50 that I paid for the preparations. I haven't mailed or sent any of the tax preparations to the IRS as of yet.

• Review fromGodiva M

  Date: 04/18/2025

  I visited the location on Crain highway Glen Burnie MD after making my appointment for 3pm. I arrived at the office at 2:30 and waited until 4:30 to be seen. The gentlemen came and told me he was behind. Once we entered the office he kept saying oh this is a lot and I reminded him that this was just 3 w2s and a 1099int. Upon arrival he never discussed the fee that would be associated with the return and proceeded to enter the information. I noticed that he kept calling the manager over to help him with the return and he kept calling fir assistance over the phone as well. At no point did the manager take over or suggested another preparer. Once he was able to get everything ready for my review after 4 hours of being there, I found several errors on my return. He kept saying let me call someone to see what they say. I then decided to get the manager and request an experienced preparer which she said that I needed to come back. I left the office after waiting 5 hours and no tax return. Next day I came and was done within an hour. Even after the disgrace of making me wait and come back we found out that he had the return all wrong and needed to be redone. The office had the audacity to charge me and my husband $845 dollars to file our return. The manager stated that she could give us 100.00 dollar discount but that's all she could do and told me to come earlier next time. This was outrageous and should be categorized as stealing from your customers. This was my frist and last time filing my taxes with them. Be aware. Ask questions. Ask for escalations and Don't sign anything before you review your taxes. There were no apologies offered and the manager seemed bothered that I requested and escalation. What a shame!!! They are no experts and they are stealing from the community. The cost should be discussed up front after careful reviewing the return. This is such a deceitful unfair practice and should be investigated.