Reviews

This profile includes reviews for H & R Block Inc., U.S. Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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H & R Block Inc., U.S. Headquarters has 12672 locations, listed below.

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  H & R Block Inc., U.S. Headquarters

  1 H And R Block Way Kansas City, MO 64105-1905

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  H & R Block Inc., U.S. Headquarters

  5111 Mowry Ave Mowry Landing Fremont, CA 94538-1055

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  H & R Block Inc., U.S. Headquarters

  5650 E Kings Canyon Rd Ste 104 Fresno, CA 93727-4654

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  H & R Block Inc., U.S. Headquarters

  4974 E Kings Canyon Rd Ste 104 Fresno, CA 93727-8310

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  H & R Block Inc., U.S. Headquarters

  349 E Shaw Ave Ste 102 Fresno, CA 93710-7629

Review Details

• Review fromMelanie A

  Date: 07/09/2024

  They flagged my tax return because they thought it wasn't me. Once I confirmed my identity, they still did nothing. My tax preparer used their free online tax service. I think they flagged it so they could get money from me because you cannot even talk to a customer service representative without paying them.

• Review fromJoy F

  Date: 07/07/2024

  This is the first year that I have gone into an office and paid to have a "tax professional" do and file my taxes. Big mistake. They prepared my federal and state returns, gave me a print out, and my tax due payment coupons to send in with my payments.
  I wrote my checks and sent them off - this was April 10th, 2024.
  
  Last week (July 3rd) I received notice from the State of VA that I had underpaid my taxes, and they were charging me penalties and fees for it.
  
  I went to my H&R block account, and the state return the filed for me is COMPLETELY different than the one they did while I was in the office. It conveniently now says that I owe the higher level of taxes than what they gave me in April.
  
  I tried to call the office where I live to make an appointment, and they are closed until next tax season. So I have to drive for >2 hours or have a virtual appointment to find out what the heck happened, and why they messed up my taxes.

• Review fromSonja J

  Date: 07/02/2024

  Paid HR Block for filing 2021 taxes. Based on the 2021 taxes HRBlock did I paid the IRS for what I owed in 2021 but 3 years letter got letter from IRS that showed my 2021 taxes were never filed. The IRS is showing a credit of the tax amount I paid, but didn’t show that HR Block actual filed my taxes. HR block said it was something wrong with system so filed which is now 3 years late. They want me to wait to get a “failure to fine” notice from IRS. I asked them to put the error in writing so when I do get fined, they will pay for it since this is their error. I will be getting an attorney since they are not taking any responsibility for their failure.

• Review fromMichael E

  Date: 06/29/2024

  In 2022, I went to H&R Block in Sunnyside, NY, to complete my 2021 income taxes. Although it was a simple tax return, I chose H&R Block for their expertise, especially since I had sold a house in Long Island and was unfamiliar with the detailed tax implications. Additionally, I paid extra for their "Peace of Mind" service to ensure coverage in case of any IRS audits, providing me with reassurance.
  
  Unfortunately, the service I received was far from satisfactory. The tax preparer incorrectly filed the sale of my house as income instead of as a residence. As a result, instead of expecting a refund or owing approximately $2,000, I received an outrageous tax bill of $250,000 with only a month to pay it.
  
  Upon realizing this mistake, I went to another H&R Block location in Thousand Oaks, CA, where I was working at the time, to get it rectified. Despite having paid for the "Peace of Mind" service, I was brushed off and did not receive the assistance I had been promised.
  
  In desperation, I had to hire an independent accounting firm in Long Island to correct the errors. This cost me an additional $1,500, but finally resulted in the correct tax amount, which was in line with my initial expectations.
  
  The lack of professionalism and the significant errors made by H&R Block have caused me considerable stress and financial burden. I am extremely dissatisfied with their services and the handling of my situation. Consumers, BEWARE.

• Review fromLia C

  Date: 06/27/2024

  Back in 2021 I used H&R Block to file my taxes. I paid a preparer in Youngstown, Ohio to do my taxes, was told she would file them. Found out this year that they were never filed. I had to redo and file my taxes by myself now. I called H&R Block in February to be refunded the amount I paid in 2021 for them to do them, and tried for 4 months, speaking with 13 different representatives. Was called today to be told nothing will be refunded outside of 60 days after the taxes were prepared. H&R Block is supposed to have a guarantee that they will have your back, and now I have ZERO confidence in them. Absolutely do not trust H&R Block.

• Review fromLeah S

  Date: 06/26/2024

  I give this particular office zero stars. We have been filing with H&R Block for years now at the same office. We switched it up to this office this past year and boy do we regret it. We have had nothing but problems. We particularly weren’t fond of our tax preparer, Tina Harris. She would not take accountability for her mistake and now the state is telling us we owe them money, when our paperwork shows that we are to be getting a refund. They are zero help as well. Do not use this office for your taxes.

• Review fromKathleen D

  Date: 06/25/2024

  Terrible experience. Unprofessional tax preparers with absolutely no customer service or problem-solving abilities. I'm only giving one star because 0 is not an option. HR BLOCK filed the wrong tax documents to the IRS, different than I was given. After weeks of me providing the documents and multiple phone calls and meeting face to face it has now been decided by HR Block people that an erroneous error on their part was made, however, they are to shady to fix it. I am being avoided now after they initially blamed me and the IRS. I was also told by another tax preparer that I need to really complain about Tammy Brumfield, my preparer. I refuse to point fingers all day long like they are trained to do, I just want a resolution to their mistake. In the meantime, penalties and interest accumulate with the IRS. I was also charged for a document that was never filed.

• Review fromKrystal C

  Date: 06/21/2024

  Zero stars- obviously from.complaints their ripping everyone off. Took their prep fee and its now 4 months and no refund cause they keep mailing it to different cities , and it was supposed to be direct deposited. Proper paperwork wqs done due to their ignorance and unprofessionalism and nothing has changed or been able to receive. This is a horrible company. I highly recommend not using them. I dont know how to get my refund, customer service knows absolutely nothing, sat on hold for 2.5 hours and then they hung up. Im contacting my attorney at this point, its insane. This cant be legal, it cant be.

• Review fromBrandon D

  Date: 06/20/2024

  Used them for many years and had no complaints until this year. This year we had them auto-deduct the amount owed for taxes for both state and federal on the due date, as we have in previous years, but they did not actually take out the amount owed.
  
  This ended up costing us over $500 in late fees, just because their system took out the wrong amounts.
  
  Will not used them again since they cost us so much when we had the amount in the bank. When we tried to complain, we were told that we had to go to a local office. The local office said they can't do anything about what the online system does, etc

• Review fromCatherine S

  Date: 06/20/2024

  DO NOT have these people do your taxes! They made a HUGE mistake on mine and now I've had to pay in almost $4500 which includes late fees and penaltys for THEIR mistake. I'll never use them again.
  I'm on a fixed income. My husband passed away. He had always done our taxes and I had never done them so I went to H&R Block feeling confident that they would accurately do my taxes. They did not and now, in June, I've had to pay almost $5000 because of their mistake. This is not money that I had so I've taken a loan out.
  When I went to H&R Block to report what had happened, they basically told me (Belinda) that I just had to pay it. It was all their mistake.
  Please don't trust this business. I'm sharing my story with as many as I can because they have basically bankrupted me.
  At the very least they should pay the $99.46 that I was charged for penalties and late fees. This business has no heart. I can see why they're not BBB accredited.