Reviews

Review Details

• Review fromMatthew C

  Date: 11/22/2023

  Literal trash ! Super trash ! Mega trash ! Unlimited trash ! More Trash ! TrashTrashTrash! &&&&Trash

• Review fromLinda P

  Date: 11/17/2023

  Representatives from safe haven security showed up at my house, rang my doorbell several times, and knocked rather loudly. When I got to the door, I requested that they tell me quickly who they are, as I was on a work call.
  They insisted that they had an appointment with me, which was not true.
  I did not like their behavior. It seemed aggressive. I regret that I didn’t call the police.

• Review fromJordan C

  Date: 11/11/2023

  I would give 0 stars if I could. Alex in Fort Collins CO was incredibly rude and disrespectful from the moment he walked in our door. I did not want to purchase a security system with our new home but Safe Haven and Alex gave me the impression that the $50 a month security system was mandatory. He also repeatedly tried to sell me upgrades after I firmly told him I was not interested. The whole time he was acting like I was stupid, and even had the audacity to ask me “If you don’t get a security system, what will you do when someone breaks in and kills your wife?” That was incredibly unprofessional, disrespectful, and felt threatening.
  
  Aside from the poor sales reps, this company is using shady practices in order to con customers for the most money they can.
  
  My credit card was charged on 11/1, and we only had until 2 pm EST on 11/2 to cancel the contract or owe 70% of the total cost. This was not made known to me when I was rushed into signing the contract. Additionally, we were unable to cancel online so we had to call Safe Haven, who would not answer our calls. We had to call ADT to get them to cancel our contract. ADT called us back and said that Safe Haven answered them right away.
  
  After spending 4 hours at our house, Alex said he needed to come back at a later date and left us without a working smart home system.
  
  I want to caution anyone against using Safe Haven. This is a terrible company and I hope they are not in business much longer.

• Review fromRachel B

  Date: 11/01/2023

  I had my alarm installed for my small business. Over the last 3 months, I have over 20 documented calls. Each time I have called, I have asked to speak with a manager and have been told it is not possible. Each call queue takes over 30 min to actually reach customer service. I even had a customer service rep (Bae?? is her cited name), leave me on hold for an additional 25 min only to tell me that I still could not speak to a manager. I feel pretty mistreated right about now. All I want is to protect my business.
  
  My alarm does not function properly and when my door is breached, the alarm does not trigger. I own a small business and have million in equipment. This fact alone violates my business insurance policy where I have promised I have cameras and functioning alarm.
  
  Each time I call, I cannot speak to a manager. My alarm is still under warranty. The company has come out 4 different times (since purchasing 3 months ago) but is refusing to replace the damaged equipment, despite the warranty policy.
  
  Reaching out to customer service would require valid and competent customer response. The company clearly does not value its customers without competent leadership in place. This is who I entrusted for the security of my business. What a joke!!!

• Review fromerica w

  Date: 10/27/2023

  I had good faith as a prior ADT customer that the equipment and subscription were good quality and had great trust that this experience would be the same. This has not been the case this time around. ADT now has 3rd party dealers and Safe Haven is one of them in Michigan. On the day of installation (October 3, 2023), the tech informed me that they had to take a picture of all of the equipment that I had signed up for and any additional equipment they felt the house needed. I declined the extra equipment except for the keypad lock. The tech spent over an hour attempting to finish installation when his manager deemed the keypad lock "defective" and said that they had to order a new one and would be out to install Friday. Clearly taking me out of my 3 day grace period to cancel. The tech also had to wait for someone else to drop off cameras to them as they did not have those either. I was told by the tech that even though I did not have all of the equipment I still had to sign. October 4, 2023 at around 12:00am the smoke detector failed and the panel would not stop going off. I called ADT for help who then said they could not help me and transferred me to Safe Haven where I was met with a voicemail. I did not receive a call back until 3 days later. The keypad lock was not available on the day of rescheduling and I was not informed until the day of (missing another day of work). I had to reschedule another day for the second smoke detector and was able to get a Saturday appointment. The second smoke detector went off and I was met with more of the same, no cancellation, get another tech to come out and look at it. DO NOT RECOMMEND SAFE HAVEN OR ADT. SCAM and horrible customer service. I do not feel any safer with this security system, I have severe anxiety about house fires and a defective smoke detector believe Safe Haven is causing a liability as they are installing defective smoke detectors and refusing to allow people to cancel (I am not even asking for a refund).

• Review fromAmber H

  Date: 10/17/2023

  Don't buy into it. They caught us on thr first day wr moved into our house. We fell for the 6 month satisfaction guarantee. It's not true. We called to cancel due to the fire alarm going off every time we take a shower and the camera system not working correctly. We were refused when asked to speak with a supervisor and hung up on. Safe haven claims to be the account owner for 13 months so if you try to call ADT to cancel they send you right back to them. The whole thing is a scam. I wish I would have known. On top of that now that we are out of our 90 days to even get a technician out is going to be an extra cost. Don't do it!
  

  Safe Haven Security Services, LLC

  Date: 10/19/2023

  Thank you for providing your feedback and letting us know about this issue, Amber! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. We have noted the issue, and our teams will be reviewing the issue. Please feel free to reach out to customer service at 844-413-1920 or via email at [email protected] and we would be happy to further assist you!

• Review fromZack L

  Date: 10/12/2023

  I have not had an issue with ADT or the installed equipment. My issue was with the Safe Haven salesman that came to my door and offered the following after moving into my new house:
  1) The smoke detectors can differentiate between shower steam and fire smoke. (This was a blatant lie.)
  2) There was a $20/month discount for veterans. (This was a lie.)
  3) There was a $20/month discount for customers that remain on for 1+ years. (This was a lie.)
  Since I have now been using the system for over a year (with 2 false smoke alarms and fire truck visits), all Safe Haven does is transfer me over to ADT and doesn't take accountability for the promises their representative made. If you want a security system, just go directly to the source. Don't deal with Safe Haven.
  

  Safe Haven Security Services, LLC

  Date: 10/19/2023

  Thank you for providing your feedback and letting us know about this issue, Zack! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.

• Review fromLester C.

  Date: 10/11/2023

  To whom it may concern I had service installed at my new home on 6 October 2023, just wanted to say a few things about your company so far I’m very disappointed, I feel that safe havens sales/advertising is very deceptive, what I understood over the phone with the salesperson was I would get a system for my home with a 49.99 a month monitoring service , I understand or I guess your technicians do work on some commission also. Saying that to say this with an addition of another camera at my back door all in all I would’ve needed to pay your company 500 dollars and some odd change, this I guess wouldn’t be covered with the 500 dollar voucher DR Horton my builder gave me for new home owners. All in all again I feel your company to me sales/advertising was deceptive, if I’d knew this I’d never did business with safe haven and I’d never recommend safe haven to anyone, also the day of the installation the technician was late, and spent over an hour on the phone with his supervisor the day of installation at my home, also after installing my security system my garage door opener was left inoperable.
  

  Safe Haven Security Services, LLC

  Date: 10/19/2023

  Thank you for providing your feedback and letting us know about this issue, Lester! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. We have noted the issue, and our teams will be reviewing the issue. Please feel free to reach out to customer service at 844-413-1920 or via email at [email protected] and we would be happy to further assist you!

• Review fromLinda S

  Date: 09/19/2023

  If I could give this company a negative star review, then I would have. This company has horrible customer service and then doesn't follow the 6 months buy back guarantee that ADT offers like they should. Please see the information below.I want to cancel my contract as I have contacted your company several times to come and fix the cameras not working and I contacted ADT customer service as well. While on the phone I asked the customer service rep to escalate the issue to a manager and she would not. Her name and employee ID is *******, EMP# ****. I have not been able to get a tech out to my house for months and today I was told that she could get someone out and I would have to pay the $85 fee associated with the tech coming out. I'm not paying $85 when for months I couldn't get anyone out and instead I had a blinking light showing everyone who passed by that I don't have cameras that are working. I have since taken the equipment off my house and need the 6 months guarantee that ADT offers to their customers if they are not satisfied with the equipment or service. Nothing states that I must have a technician come out to my house several times and then of course be charged $85 each time otherwise I must pay an early termination fee before the contract even gets cancelled. What are you guys doing trying to make me pay for service that hasn't worked since June and I contacted you and ADT several times. Yes, I was left voicemails and I called back, and I had to leave another voicemail because I couldnt get a person on the phone.Sincerely,***********************
  

  Safe Haven Security Services, LLC

  Date: 10/19/2023

  Thank you for providing your feedback and letting us know about this issue, Linda! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.

• Review fromAndrew and Becky L

  Date: 09/12/2023

  I just bought a house and a lady called me saying my realtor paid for all the equipment for free to install ADT. Safe Haven Security came to my house and said my doorbell did not work and said I had to buy an 80 outside camera. i said no and told them to leave and I did not want the service. Then the installer came back in and said the representative would cover the sale. I was so upset, but they were so pushy and would not leave. They told me I lived in the worst part of ******* and if said I did not want to keep my kids and family safe in this area?? I told them no. He then told me I needed break detectors on my windows I said no and I told him I did not want the service it was too much. He said no worries. He told me that I did not have any service just monitoring and really nothing unless I purchased a package. I called my realtor and she said she never paid for any equipment and this was a lie. This is a scam and he never told me after 3 days I needed to cancel. I called on day 10 because everything the representative told me was a lie and my realtor never paid for any equipment and it was a scam. The Alarm app kept freezing up and nothing was working. I am so upset with the service so I cancelled at 10 days. They said I had to pay a cancellation fee after 10 days of $1,600 and some dollar and it was going to be sent to a third party if I did not pay by a certain date. I am so upset that they scammed me like this. I called a rep on September 1 and they told me I would be cancelled and the early termination fee would be waived and apologized for the representatives false statements and service and threats and that they would not leave. They never told me about a 3 days cancellation ever ever and I am so upset. *******************,
  

  Safe Haven Security Services, LLC

  Date: 09/13/2023

  Thank you for providing your feedback and letting us know about this issue, *****! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.