Reviews

Review Details

• Review fromThomas H

  Date: 09/11/2023

  0 stars. The ******* of security companies. This company is a swindling, deceptive, terrible business. They prey on new home owners and the gullible (as I was). Nearly everything they tell you is a lie. Let's start:The pitch: "Buy now! Quick! Free equipment deal, today only. You won't get this again! Let's set up an install date to lock it in. What, price? Contract? You can figure that all out on the install date. Ok now we're here to install. What? You want to read through the whole contract? There's no time to read the contract! The tech is here NOW to do the install! Just sign and don't worry about it!" And then you discover the terms are THREE times as longer than told on the phone, they can increase the price to whatever they want after the first year, and to cancel they want you to pay NINETY PERCENT of the remaining charges. Why? Because the "free" equipment package is a LIE. You are BUYING the equipment, and they increase the charges after year one and deceptively increase the contract length to accommodate the sale. NO OTHER company will use their equipment. If you want to switch providers, congratulations, you have a bunch of useless junk.The equipment: Mostly junk and expensive. They sell you on initial plans that sound great. But all additional equipment is 50% more expensive than any other provider on the market. Smoke alarms are useless. They go off even if I just turn the stove on. So they've stayed off and I've used regular alarms. The service: Oh whoops! They put the panel in the middle of your living room because it's more convenient for the tech to access the electrical. You want it moved? They'll leave a giant whole in the drywall. They will not return to remediate the issue. Calling their service line is absolute garbage. Jumping through hoops to get to your selection. 2 hour wait times. I'm going to try and cancel my contract and will do my best to skip the egregious cancellation fee. I was swindled. Wish me luck.
  

  Safe Haven Security Services, LLC

  Date: 09/12/2023

  Thank you for providing your feedback and letting us know about this issue, ******! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. We have noted the issue, and our teams will be reviewing the issue. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you! 

• Review fromDwayne F

  Date: 09/09/2023

  We have been having issues with this system since the day it was installed. Which was mid to late June 2023. The issues are the alarm doesn't sound when entering the house to disarm it. From inside the house the alarm doesn't sound when we are arming it to leave the house. It keep showing the system is offline. The video camera is not recording anyone that walks up to the house. Matter of fact, someone came up to our front door at 5:30 am one morning and it never notified us. It just showed up on our phones hours later that a white male with long blonde hair was standing there. We called the guy who installed it, and he came back out and he called his boss and his boss advised "he has installed thousands of these system and this is the first he has ever heard of this issue". He then questioned us about how we disarm the system before entering the house, (as if we didn't know what we were doing.) We called Safe Haven two days ago and was on hold for more than an hour. We hung up and haven't called back since. Mind you the problem is still here. I have another home and have had an alarm system for the past 10 years (not with ADT) and I have never once had these issues.
  

  Safe Haven Security Services, LLC

  Date: 09/12/2023

  Thank you for providing your feedback and letting us know about this issue, ******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.

• Review fromTom R

  Date: 09/07/2023

  T ***** This is company is the worst. The alarm system was recommended by the builder of our new home. Our alarm system is only 7 months old, we have had 4 false alarms from a smoke alarm and can not get Safe Haven to come out and look at it. They want me to get up on a ladder and test the smoke alarm. I am 65 years old with ten foot ceilings I am not going to risk a broken hip to push buttons on a smoke alarm for them but they will not come out to look at it. Also we have to exterior door with sensors the do not work all the time, the batteries are new and still we can not get Safe Have out to check these two door. **************** is not park of the companies view.
  

  Safe Haven Security Services, LLC

  Date: 09/08/2023

  Thank you for providing your feedback and letting us know about this issue, ***! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. We have noted the issue, and our teams will be reviewing the issue. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you! 

• Review fromMackenzie M

  Date: 09/01/2023

  I've been having an issue with my system for over 3 months now. Requested a tech to come out multiple times and was instead given technical support over the phone. None of which fixed the issue. When I finally put my foot down and said no more over the phone, I need someone to come out, they waited until the day my 1 year warranty expired to call me back and schedule that appointment, which I now have to pay for. Then tried to claim they tried calling me back before that, left a message, and sent an email. None of which I have records of. Even ADT said that was extremely shady of them. Highly recommend going through someone else. Seems to be this isn't a company you can trust.
  

  Safe Haven Security Services, LLC

  Date: 09/05/2023

  Thank you for providing your feedback and letting us know about this issue, *********! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you! 

• Review fromRafah K

  Date: 08/31/2023

  They do not take no for an answer! They dont honor cancelation within time frame. They push to keep you and they charge your account without your authorization. Be aware of this company. ADT should not be doing business with this company. Terrible customer service Dear *****,I've been consistently receiving emails and messages about an account we previously canceled as per our contractual agreement. Despite this, this company has made unauthorized charges to my account and has ignored our cancellation notice.This entire experience has raised security concerns for us. The contract details were inaccurate and misleading, and the ongoing calls regarding the canceled account are deeply unsettling. It's a clear indication of your company's business practices, intentions, and reputation.I've made multiple requests to cease communication, as we have no interest in engaging with a company that disregards customer feedback and fails to honor cancellation requests.Additionally, I've received emails concerning the return of equipment. However, ***** did not specify the equipment he was referring to not to mention, the security system was included in the home purchase according to our contract with the ***************** builder.
  

  Safe Haven Security Services, LLC

  Date: 09/05/2023

  Thank you for providing your feedback and letting us know about this issue, *****! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you! 

• Review fromEyasu G

  Date: 08/29/2023

  A sales representative from Safe Haven( As an authorized dealer of ADT) knocked at our door. We recently moved to ************* and it's regrettable to allow the sales representative to enter to our place. He explained about ADT security offers and he was trying to hook us into monthly subscription. Then me and my wife agreed to take a day or so to think about the decision. The sales man tried to trick us into placing a work order. He signed on my behalf and I saw later that he even signed on customer sign. I was shocked and I tried to call him about it. He was nowhere to be found. A pure scam. It took me another one hour to wait in line with safe Haven and cancel the work order. Beware of such scams and questionable business practice. I am reporting this to BB.
  

  Safe Haven Security Services, LLC

  Date: 08/31/2023

  Thank you for providing your feedback and letting us know about this issue, *****! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromLacey W

  Date: 08/25/2023

  River, a technician who works for Safe Haven, stole my keys from my house. I told them that I want to cancel my contract and they told me that they would charge me at $1600 fine.
  

  Safe Haven Security Services, LLC

  Date: 08/29/2023

  Thank you for providing your feedback and letting us know about this issue, *****! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.

• Review fromAlfred M

  Date: 08/25/2023

  If you sign up for ADT be sure to ask the tech if they are actually ADT or scamming Safe Haven..if you move they equipment is useless and you are still expected to payThese Safe Haven techs will lie to you and load you up with extras and mislead you to thinking included until you find out you a credit account is created for equipment all for their commission
  

  Safe Haven Security Services, LLC

  Date: 08/29/2023

  Thank you for providing your feedback and letting us know about this issue, ******! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you! 

• Review fromRuben M

  Date: 08/21/2023

  Its been two weeks and Safe Haven is absolutely terrible. First, they put a hole in my ceiling, next, the two cameras went out from a little storm, lastly, the doorbell doesnt detect motion unless you press the button. That doesnt help my family. So if this last issue isnt fixed by this weekend, Im utilizing the 30 day free un instillation and money back option
  

  Safe Haven Security Services, LLC

  Date: 08/22/2023

  Thank you for providing your feedback and letting us know about this issue, *****! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. We have noted the issue and our teams will be reviewing the issue. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you! 

• Review fromThomas B

  Date: 08/17/2023

  Absolutely horrible company. My equipment never worked, yet I was stuck in a contract paying $64 a month. They sent 4 different technicians out, I had to take off work to be home to let them in, and not one of them ever fixed my equipment. Completely incompetent. Do not ever get their service, you will regret it.
  

  Safe Haven Security Services, LLC

  Date: 08/18/2023

  Thank you for providing your feedback and letting us know about this issue, _________ ! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  
  

  Safe Haven Security Services, LLC

  Date: 08/18/2023

  Thank you for providing your feedback and letting us know about this issue, ******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.