Reviews

Review Details

• Review fromMartin G

  Date: 09/12/2024

  ADT’s techs Mr. Duane and Mr. Future and manager Mr Rick were a pleasure to deal with. These people are: people friendly, hard working, kind, compassionate, knowledgeable, willing to serve and teach, and very patient! You could not find a better set of people to teach and take care of you!

• Review fromCharlene B

  Date: 09/11/2024

  EXTREMELY DISAPPOINTED!!!! Safe Haven installed a security system in our new construction for ADT. We have a contract IN WRITING with all that the salesman promised. They refuse to honor his promises and what we purchased. Supervisor even hung up on us. We have requested multiple times for a repair (sensor went out in only 4 months) and no one will come fix it from Safe Haven. ADT says they have nothing to do with the contracts or maintenance only the monitoring.

• Review fromAaron M

  Date: 09/04/2024

  This organization is a scam. I can't wait to be part of the next class action against their deceptive trade practices. Buyer beware and read the fine print.

• Review fromPeggy B

  Date: 08/26/2024

  I had simply say for 10 years no problem. I got the Safehaven and they promised me this and promised me that. The neighborhood has become unfriendly in the recent years so I thought I’d get some outside cameras they don’t work worth a darn. As long as you have a contract with Safe Haven the three years. ADT cannot help you. Simply safe was never close to me. I have a camera that went out while I was on vacation. It recorded nothing. Run from this company. Now on hold, now got dropped calling back. Now was told the wait time is longer than usual. Please email us.

• Review fromLaura M

  Date: 08/26/2024

  This is the worst company to deal . I was suffering from short term memory loss and didn't remember sign up for Safe Haven Security. I called the company and customer service was unable to tell me what the charge was for. They said the system only shows the dollar amount. So I disputed the charge. After several calls to ADT and Safe Heaven Security, I finally got someone to tell what the charge was for . So I told customer service the charge $606.69 was valid and I paid the activation fee $29.00 over the phone and said I am no longer disputing the charge for the smoke detector, key fob and the carbon monoxide. That was in April. In May I paid $25.00. In June I decided I wanted to make another payment . I called customer service and the rep said the system wouldn't allow the payment to be processed and she didn't know why. I was told just let the dispute play out. I wrote a letter to the fraud department stating the charge is valid and to send me a statement. They took 2 payments out of my account in July and I have never ever received a statement. How they came up with the dollar amount to take out $90 plus some change twice in July, I do not know. Now it is the end of August and no money has been taken out of my account and have not received a statement after I requested it in writing. Poor customer service.

• Review fromScott I

  Date: 08/15/2024

  Deceptive buisness practice. Failed to disclose they don't honor ADT contracts for early termination. The representative even admitted this was an issue when I attempted to resolve. And stated other costumers had the same issue I did. You want security go directly to ADT.

• Review fromChristian D

  Date: 08/13/2024

  I worked here and it was a bad technical issues and receiving no help

• Review fromMike G.

  Date: 08/12/2024

  I am in the process of buying a new home with DR Horton and safe haven is an "incentive" to use for discounts to provide home security. Initially a closing date was verbally mentioned for July 29, 2024, and around July 19, 2024 a rep from safe haven called to congratulate me on the closing of the home and to set up this "free" service. What I'm dumbfounded by is I was told that they got the alert from DR, Horton that my closing was coming up and they wanted to get this security service scheduled for install. Alas but the closing was never scheduled officially and as of this post, I have yet to close with no specific date yet. However I was already charged a 'set-up' fee of $99 2 weeks ago and after I noticed this charge taken from my bank account, I spoke with a rep that said "we are sorry for this and we will give you a refund". Most refunds should take a day or three max and as of this post, I still haven't seen the $99 refund for a service that should have NEVER been set up in the first place since the so called alert to close was bogus. When I called back the rep last Friday, I was told that the refund request was sent to the wrong dept. to process and that it would be sent to the proper dept. and be issued on 8/12/24. Nothing yet has been refunded. I know question the actually 'security' aspects of safe haven if they cannot handle a simple refund being sent to the correct dept. and to the fact they jumped the shark to set up and charge me for a service that may or may not be needed since I have NOT closed on my house yet. Also after reading all this bad reviews about Safe Haven, tells me they are not as 'Safe' as their title claims.

• Review fromJosie S

  Date: 07/28/2024

  Terrible company! Safe Haven representatives have lied to us!! They were suppose to return two days after the panel was installed to install cameras. They didn't show up as scheduled after we took off work to be at home. After several calls, they said they had pushed the installation until Monday. I canceled within the 3 day right of recision, sent an email to customer service, had four conversations with Safe Haven to cancel, and after that, my bank was charged $64.41. They also caused my Fico score to drop 47 points from their inquiries!! They are not honest, not dependable and have caused us a lot of frustration and are sick over the entire process with them!! Don't sign up with this company!

• Review fromMELODY S

  Date: 07/27/2024

  Poor customer service I was charged 59.00 for no service rendered..I cant wait until my contract is up...they charge enormous installation fees and leave you dangling in the wind...huge money grab