Reviews

Review Details

• Review fromKeyoshia W

  Date: 11/25/2022

  They are crooks ! They dont even deserve one star ! I tried to cancel because the cameras are awful. They stated oh you have only 3 days to cancel after that you owe us $1700 for what??????? Customers should have 30 days this is crazy! They are over priced as wel!
  

  Safe Haven Security Services, LLC

  Date: 04/18/2023

  Thank you for providing your feedback and letting us know about this issue, ********! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromWalker J

  Date: 11/23/2022

  Great service from ***********************! She took her time to explain and walk me through the process from start to finish. Her customer service was amazing. No matter the day or time, she wouldnt hesitate to answer my call or return my call and help me solve my issues. Couldnt have asked for a better representative.
  

  Safe Haven Security Services, LLC

  Date: 04/18/2023

  Thank you for providing your feedback and letting us know about this issue, ******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  
  

  Safe Haven Security Services, LLC

  Date: 04/18/2023

  Thank you so much, alkerWe really appreciate you taking the time out to rate your experience with us. Thank you for being a valued Safe Haven Customer! 

• Review fromPatrick H

  Date: 11/21/2022

  Don't answer the door when they come knocking! If you sign up for ADT through SafeHaven, you have to then cancel through SafeHaven, but some of your customer support is provided by ADT. It's a very confusing set up from a customer perspective. Cancelling through ************************** is next to impossible. They don't answer, return calls, or respond to emails. And of course, you can only cancel by getting one of their operators on the phone. But you can bet they will hound you to get you to sign up. Do yourself a favor, buy ****** cameras and put them up. No subscription necessary and the technology is the same.
  

  Safe Haven Security Services, LLC

  Date: 04/18/2023

  Thank you for providing your feedback and letting us know about this issue, *******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromJulianna P

  Date: 11/21/2022

  This company is horrible. I have called many times to have the issue resolved and they always do a tech reset. Now that I have complain and no longer want a remote reset but someone to come look at the faulty equipment they refuse without charging me $60. Why should pay for equipment I have tried getting fixed for months. Their xustomer.swrvicw rep. *** rude and refused to allow me to talk to management. In addition I STILL have a ugly hole in my wall from when the service tech put the equipment in an unusable spot.
  

  Safe Haven Security Services, LLC

  Date: 04/18/2023

  Thank you for providing your feedback and letting us know about this issue, ********! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromJohanna R

  Date: 11/11/2022

  We were told to install ADT through this company by our building company. They have refused to provide service and installed faulty equipment. Now, as we are trying to cancel service within the 6 month window, they want to charge us $60 to have a tech come and make sure the equipment- which is showing as not working in their system- is truly faulty. I would have no problem with a technician coming to our house to check their faulty equipment, but we have to pay $60 for it? When its a service we dont even want and they are just trying to keep us as customers? What am I missing here? Absolutely ridiculous and ***************. I also was on hold for over 1 hour and 30 minutes.
  

  Safe Haven Security Services, LLC

  Date: 04/18/2023

  Thank you for providing your feedback and letting us know about this issue, *******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromSharkie M

  Date: 11/10/2022

  Great service from Tariq. Wanted to make sure my family is protected. Treats you like family. Very respectful and courteous. ****** the installer was very friendly and respectful. Both agents were great
  

  Safe Haven Security Services, LLC

  Date: 04/18/2023

  Thank you for providing your feedback and letting us know about this issue, ******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromSh T

  Date: 11/05/2022

  The two guys teamed up and got the job done! This is my second time working with them.
  

  Safe Haven Security Services, LLC

  Date: 04/18/2023

  Thank you for providing your feedback and letting us know about this issue, Sh Th! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromDoranda B

  Date: 11/03/2022

  Our salesman Tariq was amazing and went above and beyond for us. We ran into a little hiccup on our installation, but he took care of us with no hesitation. The start-up process for the installation was done quickly, and we are very pleased with the overall finish product.
  

  Safe Haven Security Services, LLC

  Date: 04/18/2023

  Thank you so much for your kind words, *******! We greatly appreciate you taking the time out to share your experience with us. ?? 

• Review fromMarisa C

  Date: 11/03/2022

  I would give zero stars if I could. First I was not told that this was a third party through ADT, NOT actually ADT. Someone came to my home and said that the previous homeowners left us a ***** dollar credit for our home to be secured. That as it turns out is a lie!!!! Also we were pushed into something we did not need. So I call ADT thinking that i'm going to just cancel, well they told me it is through Safe haven and that they do not even go door to door! So I call safe haven, first they were nice and connected me to who I needed to be connected too. This guy was AWEFUL!! of course he was trying to upsell me because thats what they do on anything you try to cancel. which i understand but then he went into a whole TEN minute spiel about how i need to keep my family safe and how dare i as a mother sacrifice this safety for them. He also told me well maybe i should cancel ******* or hulu if i cannot afford it. Sacrifice for your family. I let him go on and on and I was being very gracious trying to be like yeah, i appreciate that but i need to just cancel, my husband and I need to discuss more...he then in a very rude clipped tone says ok, well your account has been cancelled BYE. SO rude, we were going to discuss and call them back in a month or so but now lost us FOR LIFE!!!
  

  Safe Haven Security Services, LLC

  Date: 04/18/2023

  Thank you for providing your feedback and letting us know about this issue, ******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromGokhan E

  Date: 11/03/2022

  This company came and knocked on my door, pretended to be ADT, even had an ADT badge and told me he worked for ADT. No, this is an authorized scammer for ADT. They fraudulently got my girlfriend to sign a contract with my name on it at the day of install, also told her we could cancel at any time without a fee. They lied and tied us into a 3 year contract if we cancel we have to pay the remainder of the months left on the contract at full price. How does that even make sense - especially a contract that was fraudulently handed over to someone else whose name wasn't on it? And how are this company ok with handing a tablet to someone else and tell them to just sign my name on it?Fine, we'll keep the system but IT NEVER WORKS. Sensors have been replaced and still give us issues. The doors are "open" when they aren't. The alarm overrides unopened doors because it thinks it's open, AT THE MOST VULNERABLE ENTRY POINTS OF MY HOUSE. Last night, I woke up to 2 police officers knocking on my door at 2 am. Apparently my alarm went off and notified the PD because my alarm had been tampered with. THIS SYSTEM COSTS 70 DOLLARS A MONTH and I'm tied for 3 years and it doesn't even work!!!I'm so sick of this system - we don't even arm our home because we are tired of our alarm going off for no reason. This is supposed to give me a peace of mind and instead I'm paying for a headache.Icing on top? Sure, I called safe Haven today to come look at my system and apparently the contract I DID NOT SIGN says that there is a 60 dollar service fee to send someone out. Seriously, wtf am I paying for at this point? Never will I ever recommend safe Haven to anyone I know or even anyone I don't!
  

  Safe Haven Security Services, LLC

  Date: 04/18/2023

  Thank you for providing your feedback and letting us know about this issue, ******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.