Business Profile
Security System Monitors
Safe Haven Security Services, LLCHeadquarters
Reviews
Customer Review Ratings
Average of 228 Customer Reviews
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Review fromNellie C.
Date: 10/24/2022
Ha! I wish I could give zero stars. First and foremost, if this is not a scam it should be considered. Lets start with ****, speeding into my driveway with no authorization to even be there then question my contractors about the homeowner. Then proceeding to tell me I was emailed and left information that she would be visit my home. Lets be clear no one came demand to come to your home but I listen to her sale pitch. I personally recorded our entire interaction Advising her I had cameras. They attempt to bully you into a system advising they are ADT when in fact they are authorized dealers. So it was time for my installation, I push back work items to be here at the arrival time since my system could take up to 6 hours per ****. So I picked a time that would allow me to do it. 30 mins go by , no installer . I contact the rep she advised my appoint was not until 9. ( lie #1) so I advised the form says 8-2. She then was calling for an ETA. *********************************************************************************************************************************************************************then I get a notification from my CC advising a charge from safe haven was process . I contact customer service & spoke to fairly rude individual who claim they would need to cancel my contract. Mind you an installer still has not come and I have not even signed a contract yet Im being charged an activation fee I advised this to ***** She proceed to give scare tactics and twist my words when I advised how disrespectful safe haven customer service was and how I was inconvenience and only getting excuses and the blame place around. I then told this lady I was not interested in the service and to have a great day she decided to keep texting& make smart remarks .Even thought as a professional trying to win a customer who you all drop the ball on that it would be a good idea to insult and laugh at my message. **** shouldnt be allowed to interact with anyone.
Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, ******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromVernestine S.
Date: 10/21/2022
************************There are not enough adjectives to describe my disgust for this company. There is nothing Safe about getting into a bogus business deal with this company. Once we moved into this home that was built over 70 years ago, we were hounded about money that was available for a security system that we were just wasting. All we needed was a Doorbell Camera that we could have gotten from Ring.Com or Best Buy. Each time I called to have this bogus sell cancelled, it was always someone telling me that I would owe large amounts of money to cancel. Two of my family members are in the struggle of their lives dealing with cancer. My niece is currently undergoing chemo and unable to work. She and her husband have three (3) small children and could use the money this company is deducting monthly for a system that is serving no purpose. There is NO WAY they cannot see that we are not using this system. I keep putting this in writing because there is no way I want to have a conversation over the phone with a company that lacks integrity.It makes me ill each time I see a deduction taken..If I could rate them lower I would. Their sales rep intentionally misrepresented himself by saying he was with ADT directly. He lied and said that he came to my door because it was set up through my realtor at my house closing. They never disclosed a 3 day window to cancel service. It was in the contract that the tech rushed through. He offered a 2 months free promotion. I was charged twice in the same month. I contacted the rep as he said he would be my point of contact for any concerns and informed him I wanted to cancel. This was during the 3 day cancellation period. Nobody ever got back to me so I started calling around to find out that the rep was fired so they wont honor the fact that I did everything that I was TOLD to do by their own employee at the time. I do not want to continue business with a company who does not honor their own contract and lies for commissionsSafe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, **********! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromKelcy B.
Date: 10/20/2022
My equipment stop working less than 2 months after purchasing and hasnt worked properly since and with new equipment they still want you to pay a service fee it still hasnt been a year and service worked only one month and the fees are $95+ for service calls and youre locked in a 3yr contract for service that doesnt work they are reselling ADT without the customer service and took my original equipment without my consentSafe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, *****! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromJamie C
Date: 10/20/2022
Can't get anyone on the phone. My keyboard 5 mths later is still in my garage because the technician couldn't make a hole in the wall.Wasn't told that a 3rd party!They want $1000 to get out of contract.I purposely set of the alarm, Nobody ever calls!!Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, *****! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromAshlee J
Date: 10/16/2022
If I could rate them lower I would. Their sales rep intentionally misrepresented himself by saying he was with ADT directly. He lied and said that he came to my door because it was set up through my realtor at my house closing. They never disclosed a 3 day window to cancel service. It was in the contract that the tech rushed through. He offered a 2 months free promotion. I was charged twice in the same month. I contacted the rep as he said he would be my point of contact for any concerns and informed him I wanted to cancel. This WAS during the 3 day cancellation period. Nobody ever got back to me so I started calling around to find out that the rep was fired so they wont honor the fact that I did everything that I was TOLD to do by their own employee at the time. Weeks later and they still havent even provided all of the equipment that was promised to me. I do not want to continue business with a company who does not honor their own contract and lies for commissions.Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, ******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromNicholas S
Date: 10/06/2022
Very happy with ******* and her team from Safe Haven. They helped me get the right system installed for my family, and they handled all the difficult parts. This process was simple and easy with no hidden fees. I appreciated their availability to communicate, and they had no problem getting me the manager when complicated situations arose. All in all very happy.Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, ********! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromJasmin I
Date: 09/29/2022
I had an easy installation process with a tech who was very knowledgeable about the products and their functions. We didnt feel pressured to purchase all & were able to work out a price that was affordable for us. Great service so far!Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, ******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromLynette C
Date: 09/28/2022
The salesman made promises that ADT dont stand behind and we are stuck for 3 years unless we want to pay a hefty fee. Completely regret signing up.Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, *******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromEmily B
Date: 09/27/2022
system is super easy to use, purchased a smoke sensor to alert if my home catches fire. I had vivint in the past and this was by far such a better service then with them. Highly recommendSafe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, *****! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromLaura C
Date: 09/21/2022
DO NOT LET THEIR SALES PEOPLE INTO YOUR HOME!! Stuck with a ********************* have to pay 75% of the fees left to cancel. Horrible company and rude customer service. Seriously regret the entire situation.Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, *****! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.
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