Reviews

Review Details

• Review fromOlajuwon B

  Date: 05/18/2023

  I called the number in my contract to canceled all services in the 3 business day grace ******* I called safe haven on the 05/08/23 and I had to leave a message. I received a call back on the 05/09/23. I was finally able to speak with someone that time.Between 05/02/23 and 05/08/23 I had to reschedule my new security provider two times because Safe Haven didnt call me in 24 hours to schedule a technician to come out and uninstall the equipment. Finally I had enough I am a combat veteran and I get very at ease when I cant see around my resting space. I also get worried working 12 hours shifts with my family home alone. So I uninstalled the equipment my self because my new security provider wouldnt install with out Safe Haven uninstalling.After finally speaking with someone in the 05/09/23 on a call back. They scheduled a technician to pick up the equipment on 05/10/23. The customer service representative said we would have gotten our refund in 7 days $1,517.90.7 days went by and I havent seen a refund or heard anything from Safe Haven. I called and was able to speak with 3 different customer service representatives with the third one finally being able to tell me my refund was denied by a supervisor because I uninstalled the equipment my self and a window sensor is broke and the smoke alarm some how broke. I asked to speak to the supervisor and of course I had to wait 24 hours to speak with him.The supervisor *************************** called me 05/18/2023 at 4:24pm. ************** stated I would not receive a refund because I uninstalled the sensors and a clip broke in 3 of the sensors, and the smoke detector is broken. I mentioned to ************** that sensor were free for me because *************** purchased some of the equipment for the house and I shouldnt be charged $1,517.90 for it. He stated thats irrelevant because I uninstalled it myself. I asked to speak with his boss and of course I have to wait 24hrs. I WILL UPDATE THIS AS IM UPDATED ON MY $1,517.90 REFUND.
  

  Safe Haven Security Services, LLC

  Date: 05/19/2023

  Thank you for providing your feedback and letting us know about this issue, ********! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to escalations at ************ or via email at ******************************************* and we would be happy to further assist you! 

• Review fromAlisha H

  Date: 05/17/2023

  Would give zero stars if possible. Weve been dealing with these people for about a year and a half. These people are crooked and straight up thieves. At my first home we were told that getting safe haven would lower our insurance so we gave it a shot. The install was incomplete then another tech came in and put holes in my walls, I was willing to overlook that but couldnt look past the fact that my system did not work and at one point stopped recording completely. Then I was told it would be $60 to have a tech come out and I refused as we were moving soon, at this point we had the system for 13 months and had a working system for about 10 days out of those 13 months. We had talked to Veterans united about these issues because they are who recommended the system, they escalated ** to a gentleman named ***, we just wanted out of the contract that we were unaware we signed. *** begged and pleaded to give them another chance so we did. We had a pushy salesman, he installed 3 smoke detectors and I was lacking an outdoor camera, a doorbell camera a door lock and 2 glass break sensors. The salesman had done his paperwork and showed everything as completed and installed and never showed up to the appointment he set to finish the install. We went back to **** and told him we wanted to dissolve our contract completely and he said we just had buyers remorse and we got escalated to **** who is national director who oversees the affiliate division. **** agreed to let us out of the contract with no penalty. 3 months later and Im still getting billed for 2 systems that I dont have, one being $72 monthly and one at $78 monthly, I called and had my card removed and verified that my service was completely disconnected. Now I have a charge of $1,078.92. I removed my card on file and they still used it to charge my account. Which is theft. I called in and they verified my card was removed but couldnt tell me how I was still charged. Biggest scam Ive ever dealt with.
  

  Safe Haven Security Services, LLC

  Date: 05/19/2023

  Thank you for providing your feedback and letting us know about this issue, ******! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to escalations at ************ or via email at ******************************************* and we would be happy to further assist you! 

• Review fromAllison H

  Date: 05/16/2023

  If I could give less than 1 star here, I would. Most of our complaints are the same as the other 1 star reviews. Installation of basic security package was an incentive when we closed on our new house. ADT itself has great ratings so we decided to take the incentive and get the basic security package installed for free. My partner dealt with the sales person prior to installation via phone. As someone who works in sales himself, he noted time and again how awful this individual was at his job- constantly just repeating a script and incapable of answering the simplest of questions. Once the system was installed, we were bombarded with information on how we could make the house more secure and we should do it now to save money. We declined, but were made to sign something on the spot on an iPad without being given a chance to fully review what we were signing. That signature was used to lock ** into a 3 year contract we were not made aware of. Since then the customer service has been atrocious- they won't let you back out of the contract without paying a penalty which is the same amount as the remainder of the contract- $60 x remaining months on your contract. They will not work with you at all to rectify the mistakes they made prior by not being transparent. Now, 9 months into our contract, the equipment is faulty and sensors are not being recognized by the system anymore. We called to have it fixed. The result: we can be charged $60 to have a technician come out and repair the faulty product, or we can bring it to them which will void the warranty and they'll penalize ** by charging ** $80. So now we are stuck with a security system that doesn't work, a $60/month bill and no resolution in sight. I am surprised I don't yet see a class action lawsuit against this sham of a business. As someone who has been through trauma and simply wants to feel safe in their own home, Safe Haven constantly makes me feel unsafe and unsupported.
  

  Safe Haven Security Services, LLC

  Date: 05/17/2023

  Thank you for providing your feedback and letting us know about this issue, *******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with **. We have noted the issue and our teams will be reviewing the issue.  

• Review fromAustin H

  Date: 05/08/2023

  My wife and I recently bought a house in ************, ** and wanted to ensure it was secure. We purchased ADT and had a person come out and install it. ************************* came out and was extremely helpful, friendly and informative on exactly what we purchased. He walked us through how to use these devices. Overall the experience was incredible, and if anyone in the ************ area gets ***** as a representative just know you are in good hands.
  

  Safe Haven Security Services, LLC

  Date: 05/09/2023

  Thank you so much for your kind words, ******! We greatly appreciate you taking the time out to share your experience with us. :) 

• Review fromEliot S

  Date: 05/04/2023

  Profoundly negative experience beginning with the sales team. I just recently bought my home and they misrepresented themselves as following up on a credit from Closing. To the extent of saying things like they didnt explain this at closing? Of course not - because it had nothing to do with closing, other than that being part of the public record. They did not explain the 3 yr contract at sales. The install person who arrived spent nearly 5 hours in my home only to install the wall panel and fail to successfully map 1 door sensor. Most of the time in my home was spent playing games with his manager on the phone over how many sensors and what the price would be. The rep wrote up a whole paper, told me to sign by decline and watch how they bring these prices down. Why? Thats a waste of everyones time. I asked him to leave after 5 hrs and began the cancelation process that evening. WARNING - canceling with Safe Haven does not cancel you with ADT! You have to call them separately to cancel your monthly subscription. How this company has an A+ rating is beyond me. My experience doesnt meet the legal standard for Deceitful Business Practices, but it certainly was distasteful. Would not recommend.
  

  Safe Haven Security Services, LLC

  Date: 05/08/2023

  Thank you for providing your feedback and letting us know about this issue, *****! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.

• Review fromKyle O

  Date: 05/03/2023

  They called every single day for 3 weeks after our closing on our new home. Tonight they showed up in our driveway as my family got home! I don't like being harrased like this from a company I have no interest in doing business with!
  

  Safe Haven Security Services, LLC

  Date: 05/05/2023

  Thank you for providing your feedback and letting us know about this issue, ****! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromC. J

  Date: 05/03/2023

  Weve had this service for a little over six months and it has been a gigantic headache ever since. We were sold pieces that arent even usable in our home and had to hire TWO separate electricians to install the pieces we paid to have installed by Safe Haven. We have had to have a tech come out multiple times to reinstall or fix an installation and OF COURSE, you have to pay for each one of those visits. Like other reviews, we have a camera that picks up every other movement EXCEPT when people come to our door. Stay away and use your hard earned dollars elsewhere. Today, Im calling for another fix I will have to pay $60 for. I was on hold for their stock over **************************************************** to leave a message.
  

  Safe Haven Security Services, LLC

  Date: 05/05/2023

  Thank you for providing your feedback and letting us know about this issue, ***! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromLakishia B

  Date: 05/01/2023

  My parents purchased a new home and ******************* came over stating that the service was part of the package welcome package thru the insurance. What an awful way to do business. At least know my parents names when you come to their home.
  

  Safe Haven Security Services, LLC

  Date: 05/03/2023

  Thank you for providing your feedback and letting us know about this issue, ********! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromLafayette H

  Date: 04/29/2023

  The installation was never completed. I am still being charged every month. No one has attempted to fix the issue. They won't refund my money. The salesperson refuses to respond to any of my calls or texts. Feels like I got scammed. Do not do business with this company. They will scam you. I have to get an attorney to handle my situation because they lure you into a contract.
  

  Safe Haven Security Services, LLC

  Date: 05/01/2023

  Thank you for providing your feedback and letting us know about this issue, Lafayette. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I have forwarded your information and issue to the customer service department to help further assist you. I unfortunately can't find your account using your name or email. Can you provide me with a good phone number and the address of service to ********************************************** and I would be more than happy to get this looked into?

• Review fromAaron W

  Date: 04/26/2023

  I wish I had done my research when the salesman came to my residence. This company is a complete SCAM!!! The cameras are absolute trash. They literally will alert of a car on my street driving by but not when someone is in my driveway. The camera on the back of my house hasn't worked in months. Ask yourself this question? Would you continue to pay for a service if the service is terrible? No you wouldn't. This company scams you into a contract that forces you to pay for horrible equipment for the next three years. So why not cancel if it's so bad? Well I would love to cancel but they force you into paying 75% of the total cost. This company is a complete fraud and scam and should be held liable for the harm and deception they call business. I would never recommend this company to anyone. Obviously by the response to these poor reviews they know what they are doing and don't care. Do the right thing Safe Haven Security!!!! ZERO STARS!!!!!!
  

  Safe Haven Security Services, LLC

  Date: 05/08/2023

  Thank you for providing your feedback and letting us know about this issue, *****! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.