Reviews

Review Details

• Review fromPiero S

  Date: 06/20/2023

  This company scammed me by allowing an unidentified stranger to walk into my house pretending to be from ADT, selling me lies. ****** told me that if I subscribe to ADT Ill get 17% off my home insurance which wasnt the case. he also didnt mention that I was going to be placed in a 36-month contract and that there was a $1,100 early termination fee. Stay away from this people, they have no accountabilit nor basic morals. I bet they will respond to this comment by apologizing and referring me to their customer service department which is completely useless and refuse to allow me to speak to anyone in management. this place is a joke and someone should *** them
  

  Safe Haven Security Services, LLC

  Date: 06/21/2023

  Thank you for providing your feedback and letting us know about this issue, *****! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromChristy K

  Date: 06/20/2023

  I was always hesitant to do a monitored system, however after being broke into twice I decided to move forward. The system has been reassuring to my peace of mind, but also has been a blessing with the changes in my life. I am very grateful and appreciative of the service I received. Yes they are salespeople, but the details are given by mouth as well as in the paperwork. I did have a sensor go bad and reached out to my relocation manager and she had it fixed asap. Thank you Safe Haven Security for saving me money and for protecting my family. ******************
  

  Safe Haven Security Services, LLC

  Date: 06/21/2023

  Thank you so much for your kind words, *******! We greatly appreciate you taking the time out to share your experience with us. :) 

• Review fromRich R

  Date: 06/20/2023

  Run! This company has horrible customer service and are misleading. When the sold the system to me they represented themselves as ADT and not SafeHaven. Now I have a sensor that needs to b replaced and they want to charge me $85.00 for someone to come out. I told them to just send me the part and I would install it. It is as simple as sticking the scensor on the door and going to the console and setting it up. 5 min job! I asked to talk to a manager and they refused to transfer me stating it is against policy to escalate a call! Horrible customer service! To cancel their service I know have to pay over $1k! Save yourselves trouble and find another security provider!!!
  

  Safe Haven Security Services, LLC

  Date: 06/21/2023

  Thank you for providing your feedback and letting us know about this issue, _________ ! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromchris a

  Date: 06/15/2023

  Absolutely horrible company!!! They installed my ADT home security system over a year ago. The kid that installed it was practicing how to use a drill for the first time as he put all kinds of holes in my house. I have experience with drilling holes in homes as an HVAC technician and you always drill pilot holes after taking thorough measurements. This dude went straight to a paddle bit and when the hole didn't line up...."oops, I will caulk that for you"....This is just the start of my disgust with the company. Moving past that, the system has not worked properly since I got it installed. The cameras record one day a month and I will get 100 ten second clips that day. After that nothing. Whether the system is armed or not. I had a truck crash through my mailbox at 1am and the truck drove across my front lawn. System was set for armed stay. Should be recording, but nothing. That wasn't the "scheduled day" that it was set up to work properly for. The system is constantly not connected to WIFI and the modem is 3 feet away. I have had people come out to service this multiple times and it works for a week and then back to c*** again. I call customer service and they want to charge me a thousand dollars to cancel even though I strongly feel that they are in breach of contract for not providing me with a properly working system. So I say fine, send a technician out and fix the problem and then next week when its not working again I will call again. She says there is a 59 dollar service fee plus mileage plus an hourly rate......ARE YOU F#CKING KIDDING ME??? So then I ask to speak to a manager and they tell me no. Once again, ARE YOU F#CKING KIDDING ME? I hang up on her and call back again and talk to someone else and immediately ask to speak to a manager and I get refused again. She got some choice words for sure! What the h*** kind of company is this? I strongly recommend not using this company for anything and if you get the chance, pass it on to every one you know!!
  

  Safe Haven Security Services, LLC

  Date: 06/19/2023

  Thank you for providing your feedback and letting us know about this issue, *****! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you! 

• Review fromJoe C

  Date: 06/14/2023

  Sales reps knocked on my door to try and sell me a system. I told them I wasn't interested and they need to leave. They wouldn't leave and proceeded to go through my garage and walk around my property. They kept insisting I needed a security system and even made me get me girlfriend so they could talk to her. They wouldn't get off my property when told to. Kinda ****** they went through my garage without permission. I told them I would think about a system but they insisted they needed a credit card number for something that I didn't want. Now they have my girlfriends card number and we're getting the run around trying to cancel an appointment that we didn't want set up in the first place
  

  Safe Haven Security Services, LLC

  Date: 06/15/2023

  Thank you for providing your feedback and letting us know about this issue, ***! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromCassandra G

  Date: 06/12/2023

  My realtor referred me to Safe Haven and I wish I never would have taken her up on the offer. At first, ******************************* was emailing me seemingly interested in making sure that we made an appointment to review the options for protecting our new home. When ******** finally called, she went over the products but not in full detail enough to let me know that it would not be ****** offerings as I had mentioned and been seeing them in the neighborhood and that is what I was interested in.When the **** Service agent came, he was friendly but also doing way too much. He tried to get us to finance things and we did not want to since we just bought a home. We ended up having to get on the phone with the Sales Representative and her manager to figure out what services we needed. We were supposed to get Video and was under the impression that we would be getting a key lock as well. On the phone, they made us pay MORE money upfront $180 to add on the lock and stated I would get a check in the mail. I only agreed because I was already frustrated and wanted the **** Service Agent out of our home.Even though we paid the $180 up front, the representative did NOT have the lock on them and had to schedule another call. Then on top of that, I was told that services would not charge until after 30 days after installation. It turns out that we got charged immediately for the Services.Now I have been trying to call ******************************* ALL morning and no response. I had to text her on the personal cell phone number. She called me on her cell and stated she would return my call but it has been a few hours now and that does not work for me. If I have read reviews first, I would not have come close to getting this product. I would have went through ADT directly. Case # ******** Then I tried to connect with **************** and I was unable to get connected to ******** directly or her manager. ***** kept talking over top me. UNPROFRESSIONAL Manager: *************************
  

  Safe Haven Security Services, LLC

  Date: 06/13/2023

  Thank you for providing your feedback and letting us know about this issue, *********! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromRonald D

  Date: 06/06/2023

  Its upsetting to read all these horrible reviews that customers have said about Safe Haven Security Services. While I also feel for the dissatisfied customers I want to leave my review about my EXCELLENT experience and service with them.Its unfortunate that reviews (mostly bad) are posted on BBB pages to bash a company & complain about the experience or service received. Customers tend to write a review about a company ONLY when they receive a bad service. Very seldom that someone would post a good review. I for one would like to change that.I purchased a home over 2 years ago & soon after moving in a relocation manager knocked on my door and that same day I got everything installed. I didnt have to pay a dime for any of the equipment or any install fee, everything was waived other than my activation fee of $200, which I much rather pay that versus paying over $3000 for my equipment and install fee. With the 2 years Ive had them Ive only experienced ONE problem, which was an easy fix. Window sensor fell off, I made a call and that same day a technician came out and replaced it for $0. Ive referred my relocation manager to several other people, **************** & I have not had any of them tell me anything bad about their experience or service with Safe Haven.I would HIGHLY recommend Safe Haven to other people. Also, keep in mind that there are SEVERAL locations/branches for Safe Haven in ***************** and for those that have had a bad experience with Safe Haven might be an isolated incident for that specific branch.
  

  Safe Haven Security Services, LLC

  Date: 06/07/2023

  Thank you so much for your kind words, ******! We greatly appreciate you taking the time out to share your experience with us, and we are honored to help keep your home safe and secure.

• Review fromKimberly H

  Date: 05/22/2023

  I am writing to file a complaint against SafeHaven Security due to their unethical practices and unsatisfactory service. The details of my complaint are as follows:SafeHaven Security (this is is in **) overcharged ** for security services that repeatedly fell off our door. Despite paying for their services, we did not receive the expected level of security.Furthermore, the fire alarm installed by SafeHaven Security was excessively sensitive, triggering false alarms from regular bathroom steam. This almost led to unnecessary fire department dispatches, causing distress and potential waste of resources.When we requested removal of the fire alarm, the technician rushed through the job without even turning off his truck. He negligently broke one of our windows while hastily removing the security equipment.Initially, the technician promised to pay for the window repair and requested a quote. However, upon receiving the quote, he complained about the price and vowed to reduce it by half. After three days of failed communication, he finally responded, offering to fix the window himself. We insisted on hiring a professional and escalated the issue to his supervisor.To resolve the matter, we were asked to obtain two additional quotes, further prolonging the process. It took over a month to have our window repaired, causing unnecessary delays and inconvenience.Considering our experience, I strongly discourage others from using SafeHaven Security and advise opting for ADT or a reputable direct service provider. SafeHaven Security's predatory sales tactics, along with their failure to deliver satisfactory service and address customer concerns, demonstrate their lack of commitment to customer satisfaction. If I could give it zero stars I would.
  

  Safe Haven Security Services, LLC

  Date: 05/23/2023

  Thank you for providing your feedback and letting us know about this issue, ********! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you! 

• Review fromElizabeth J

  Date: 05/20/2023

  If I could give less than a star I would. This company is a scam. My ex-husband convinced me we needed a system for him to do his job (he was working for Safe Haven) and that all the cost would come out of his paycheck. The system was installed. Its never worked properly. He ended up cheating, lying, and couldnt keep a job for more than a month or two so he quit. We are now going through a divorce and I am stuck paying for a system that doesnt work. He has changed all the information and passwords so I cant even access it. Hes going back to work for Safe Haven (they clearly hold high standards for employment ??), so Ive had to unplug my system entirely to ensure he is not able to check my cameras or mess with the unit thats in my home. I cant get out of the ** contract that I never wanted to be a part of to begin with. So now Im stuck with a system that doesnt work and even if it did I would be opening me and my son up to having my ex spy on ** whenever he felt like it. *** watched behind the scenes and these salesman straight up lie to you. They claim to not be a salesman but a relocation manager which is **. They are a salesman. They make commission only. They will scam you and your entire family to make a dollar. Dont fall for it.
  

  Safe Haven Security Services, LLC

  Date: 05/22/2023

  Thank you for providing your feedback and letting us know about this issue, *********! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with **. We have noted the issue and our teams will be reviewing the issue.  

• Review fromChris S

  Date: 05/19/2023

  ADT corporate tried to charge me $900 up front for for my equipment and a 5 year contract to finance it, ***** my sales rep came out as part of a new home owner program and was able to give me all of the equipment at no cost. My system works great and I had one problem with my doorbell camera they came right back out and didn't charge me a thing. I don't know what all these other bad reviews are about, I've had an amazing experience.
  

  Safe Haven Security Services, LLC

  Date: 05/22/2023

  Thank you so much for your kind words, *****! We greatly appreciate you taking the time out to share your experience with us. :)