Reviews

Review Details

• Review fromSam K

  Date: 08/14/2023

  A small print scamming company, I was manipulated to believe if I didn't buy the products the installation tech recommended ADT would not be liable for ANY brake in.... $2800 later (after a special $1000 credit) the installation tech installed sensors I did not ask for, did not install smoke detectors I asked for, and installed sensors on interior doors! the installer also destroyed my home by poorly drilling through walls and stapling power cord to my textured walls! When I tried to reach out to my customer service rep. they conveniently took their time. I asked for an itemized list of t=what was being installed and the tech said it was digital and would be emailed to me, of course that never happened. and finally when the tech showed up to removed the unwanted items, they removed everything except the control panel and said I would have to call back on Monday, which I did and was informed they would not remove it, I had a 3 day period and I was out side of that period! Conveniently they would charge me $1700 and the whole time not refund the $1900 that was charged to a Synchrony account, after they removed all the equipment. So now I am expected to keep their services with only a control panel and no equipment that was promised in a Veterans package. Now I am just bounced around from department to department, with no help, always saying we cant help in this department! So typical of a scamming company. Be ware if you plan to use ADT for security needs.
  

  Safe Haven Security Services, LLC

  Date: 08/15/2023

  Thank you for providing your feedback and letting us know about this issue, ***! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromCharles P

  Date: 08/12/2023

  Absolutely worst experience with Safe Haven Security Services! The sales rep wearing ADT uniform sold ** on their basic installation package and we paid the $100 installation fee. The technicians came by the next day to install and upsold us on several hundred dollars more equipment, but forgot to mention the installation fee owed was now $300. The extra $200 was snuck onto the invoice for the equipment upgrade and I didnt notice until I requested a copy of the invoice and made the discovery. I managed to negotiate the fee to pay only $100 more, but this incident and several other outright lies regarding service calls left a bad taste. Not to mention several errant false alarms. We ended up cutting the contract after 3 months and permanently severed ties with them. Will absolutely never conduct business with Safe Haven Security Services again under no circumstances! Not deserving of even 1/10th of 1 star.
  

  Safe Haven Security Services, LLC

  Date: 08/15/2023

  Thank you for providing your feedback and letting us know about this issue, *******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromMichael s

  Date: 08/08/2023

  Awful customer service. Have had their product a little over 6 months and things are already starting to break down.
  

  Safe Haven Security Services, LLC

  Date: 08/15/2023

  Thank you for providing your feedback and letting us know about this issue, *******! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you! 

• Review fromGemmicka P

  Date: 08/07/2023

  I am having the same issue as other customers: Safe Haven installed my system, and the cameras are only recording for 30 seconds with like a full minute reset in between. Before leaving for a work trip, someone had dumped a huge mound of roofing materials and trash but where never captured on camera. Likewise, some has repeatedly moved the boundary stakes I had put in my property and nothing shows up on ADT. I have reached out to Safe Heaven through the sales rep who then transferred me to her boss, who then keeps promising that the tech person will come out. It has been over a week and no one has contacted me and now they are stalling on letting me cancel service. This is a seriously crappy experience. Do not sign up for ADT.As other's have expressed, this is a zero star business!
  

  Safe Haven Security Services, LLC

  Date: 08/08/2023

  Thank you for providing your feedback and letting us know about this issue, Gemmicka! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please feel free to reach out to customer service at ************ or via email at ********************************************** and we would be happy to further assist you and try to get a technician scheduled to come out. I have also forwarded this message to them so you should be receiving a call. 

• Review fromCarolyn D

  Date: 08/05/2023

  I purchased my home a few months back and looked into several options for security. Unfortunately, to get the kind of security system we wanted, it was going to be way out of our budget so we decided to hold off for a few months until we took care of some other big expenses we had at the time. The other day a rep came out and offered to give us a new quote to compare to the other security offers we had looked at. To our surprise she was able to get us everything we were looking for (and a little more with cameras) for A LOT less that we expected. We scheduled our install for the next day and the rep was sweet enough to give us her own personal cell phone number to contact her if we ever run into any issues with the system. So far, everything works great. The technician was actually ONE TIME (unlike all of the other service people weve had out to the house since weve moved in) and he was very knowledgeable and helped us understand how to use everything.I told the sales rep **** invited to our house warming party because I could not thank her enough for making this as easy and affordable as it was.
  

  Safe Haven Security Services, LLC

  Date: 08/08/2023

  We are so happy to hear of your great experience with us, *******! We are honored to help keep your home safe and secure. 

• Review fromShikirah J

  Date: 08/04/2023

  This is a terrible company to do business with. The sales rep came to my door lied about my home being Grandfathered into a plan. They weren't able to provide a doorbell camera in the **** so called credits you get. The compliance director *********************** is the worst person in the as they take no accountability for their actions. This company is a scam they lock you into a 3 year contract with only 3 days to cancel and will barely get anything done to help you. They are not ADT if ******* says they are it's a lie. This company is the worst thing ever to have existed and should be investigated for malpractice when it comes to getting sales.
  

  Safe Haven Security Services, LLC

  Date: 08/08/2023

  Thank you for providing your feedback and letting us know about this issue, ********! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromJoseph T

  Date: 08/04/2023

  DO NOT RECOMMEND - save yourself the money and headache by doing it yourself. Sales experience was very misleading, and I was charged $475 for three extra sensors ($30 each on Amazon). This was never conveyed to me until I received the ******************* later, and they refused to let me do a return so now I'm stuck with this absurd expense. Horrible customer service.
  

  Safe Haven Security Services, LLC

  Date: 08/08/2023

  Thank you for providing your feedback and letting us know about this issue, ******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromLindsay L

  Date: 08/04/2023

  Horrible service, alarms go off all the time. They blame the equipment they sold us as the issue. So the solution is we can buy new equipment and hope it works more than 6 months. Ring and other companies offer similar services for a fraction of the cost. Signed up for 12 months that became 36 months.
  

  Safe Haven Security Services, LLC

  Date: 08/08/2023

  Thank you for providing your feedback and letting us know about this issue, *******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromArchie K

  Date: 08/01/2023

  my camera got damaged by hail the week of installation. They were quick to send someone out the next few days. i have had to call a tech out about every week. what safe haven does not tell you is you have to cancel your contract BEFORE they install. Safe Haven cameras record for ONLY 30 seconds then no recording for 30 seconds even if there is someone trying to break in your truck. The sales guy, management and techs will tell you that cameras are not a 24/7 recording. l dont want a 24/7 but if someone is trying to get in my truck i would like to know what they are doing at 1 or 2 am! but the management says its really not that bog of a deal.... so if you want to break in a truck just activate the camera, wait 30 seconds then the following ********************************************************************** the house. ANOTHER thing to consider is you can only record a certain number of videos per month so gotta make sure you turn the camera off while doing lawn work or sitting outside with family and friend. i called numbers of times just so they can send a tech out to look but not fix anything. IF I COULD GIVE ZERO STARS I WOULD!
  

  Safe Haven Security Services, LLC

  Date: 08/02/2023

  Thank you for providing your feedback and letting us know about this issue, ******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromTim B

  Date: 07/31/2023

  First ineraction with Safe Haven Security ***************** Painful. Nevery buy ADT from this outfit. ADT cannot help when there is a techincal issue beacuse SHS insalled your system. CS rep ***** not transfer to supervior, system is not even one month old and had to pay almost $100 to have a service rep come out.
  

  Safe Haven Security Services, LLC

  Date: 08/01/2023

  Thank you for providing your feedback and letting us know about this issue, ***! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.