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Business Profile

Computer Hardware

Thomson Reuters

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for Thomson Reuters's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Thomson Reuters has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Thomson Reuters

      610 Opperman Dr Eagan, MN 55123-1340

    • Thomson Reuters

      215 Commercial St # 6 Portland, ME 04101

    • Thomson Reuters

      88 Parkway Drive South Hauppauge, NY 11788

    • Thomson Reuters

      747 Third Ave New York, NY 10022

    • Thomson Reuters

      6653 Pinecrest Dr Plano, TX 75024-2924

    Customer Complaints Summary

    • 71 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about December 2022 my office hired FINDLAW, a division of ****** Reuters, to handle my website. I am a sole practitioner and agreed to a monthly price of $841.13 per month. All of a sudden I received collection corr that I was being charged $2800.00 per month. I could not believe it but did not get upset because I figured my "REPRESENTATIVE" WOULD CORRECT THE ****** Well, I was shocked when he said that "it must have been a miscommunication and my hands are tied, either pay in excess of $13,000.00 or we are terminating your web page." I have spent days upon days leaving messages, trying to get in touch with corporate, trying to get in touch with anyone! I have been in practice 30 years, why would I agree to an amount which would bankrupt my company?This is deceptive actions, which were obviously never agreed to by me. I cant believe a company of this prestige, referred to me by the ******* Bar, would have no one to speak to other than my "representative" who is the one who caused all of this.

      Business Response

      Date: 08/11/2023

      We are waiting for a response from the customer regarding a payment plan to resolve this issue.

    • Initial Complaint

      Date:07/11/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Business Response

      Date: 07/21/2023

      We believe this complaint is resolved but we are still waiting on customer confirmation.

    • Initial Complaint

      Date:07/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 26, 2023, I signed up for a subscription with Westlaw and began to use it that same day. Other times, Westlaw has offered free trials in order to use the system and get familiar. They did not have such offers at this time. I believe I accidentally accessed two out of plan documents unbeknownst to me, as previously out of plan documents had not been accessible. The week after I received an email from the company stating that I have incurred almost $1000 in additional charges due to viewing two out of plan documents and that I should upgrade my subscription/plan. I am so deeply disappointed in Westlaw for their predatory tactics that I canceled my entire subscription on the spot. I will never get Westlaw again and will advise others to not utilize this company.

      Business Response

      Date: 07/17/2023

      We believe this issue is resolved but are waiting to hear confirmation from *****

    • Initial Complaint

      Date:06/26/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Business Response

      Date: 06/29/2023

      We worked with the customer to resolve this issue

    • Initial Complaint

      Date:05/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a membership with Thomson Reuters (TR) Acct#**********. I've been a long-term client of TR. I thought I was doing a search in the IL *********************. I accidentally did the search in TR. I went out of plan and now TR wants to charge me $3,156.00 for this mistake. TR could easily block users from going out of plan. Rather, what they do is use out-of-plan charges to renegotiate extended contracts with their clients.I am dealing with *****************************, Account Executive, at TR. He's trying to use my mistake as an opportunity to upsell me on an extended contract. I have never been happy with TR's services. I do not want to extend my existing 3-year contract. I want TR to credit my credit card $3,156.00. TR charged my credit card this fee even though I was trying to work out a solution with them.

      Business Response

      Date: 05/22/2023

      We have worked with the customer to resolve this issue - we are waiting for to confirm resolution

    • Initial Complaint

      Date:04/15/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Business Response

      Date: 04/25/2023

      We have worked with ***** to resolve this complaint

    Thomson Reuters is NOT a BBB Accredited Business.

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