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Business Profile

Computer Hardware

Thomson Reuters

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for Thomson Reuters's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Thomson Reuters has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Thomson Reuters

      610 Opperman Dr Eagan, MN 55123-1340

    • Thomson Reuters

      545 Wescott Rd Eagan, MN 55123-1310

    • Thomson Reuters Corporation

      3 Times Square New York, NY 10036-6564

    • Thomson Reuters

      530 Fifth Avenue New York, NY 10036

    • Thomson Reuters

      22817 102nd Place West Edmonds, WA 98020

    Customer Complaints Summary

    • 71 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Harrasment

      Business Response

      Date: 04/13/2023

      Tried calling the number in the complaint and emailing the email address to get more information about what types of contact are at issue.  Voicemail was full on the phone number and I have not received a response to my email.

    • Initial Complaint

      Date:03/29/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for listings with a several of their sites. We got zero good leads from any of their sites. They are extremely responsive when they want to sign you up and lock you into a contract but when you have an issue and their strategy is not working they disappear and send me to a call center in *************** who I can barely understand. I need to speak to someone who can actually help and issue a refund as this is not working at all.

      Business Response

      Date: 04/10/2023

      Weve attempted to talk through the performance of your products and review the 104 leads youve received, but you have been unwilling to do so.  Your products were working and performed well, we cannot offer you a full refund considering everything was working as intended. However, we would love to have a conversation about this, review the performance of your products, and help in anyway we can.

    • Initial Complaint

      Date:03/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been long time customers of Thomson Reuters with little complaint.In this case we were having an issue with the Reset Password function in the Fixed Asset CS system. I contacted support. After spending a lot of time with support, I was told that this feature does not work. We cannot use the feature that is part of the software. I was given a different website to go to and I was told we had to use this website. Not ideal, but ok. Then I received a bill because we called support. I contacted our Client Executive to ask why if the Reset Password feature in the software does not work, and the reason I called support is because it does not work, why are we being billed for support. I would not have called support if the Reset Password feature worked. The Client Executive said that the feature will not work for our firm because we do not use the ************** (first I am hearing about **************). I said you just told me the feature does not work for my firm, this is the reason I called support and you want to charge me because the Reset Password does not work. He said it works for other firms, not for you, pay the invoice.

      Business Response

      Date: 04/04/2023

      We left a voicemail and sent an email today to confirm with the customer that this issue has been resolved.

    • Initial Complaint

      Date:03/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am rejecting this response because: ***** has sent me ONE email and has yet to follow up with any advice or any mention of compensating the firm for any of its lost revenue.  He sent ONE email and I have not heard from him since.  The date of the email was 3/15/2023 at 5:59pm as he was exiting the office.  Hardly an attempt to resolve the situation.  The entire organization of Thomson Reuters is dismissing this as if they have no recourse to us users.  This will not be tolerated and we need your help.


      Business Response

      Date: 04/03/2023

      *************************** is working to arrange a time to discuss this matter with ******

    • Initial Complaint

      Date:02/04/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Business Response

      Date: 02/15/2023

      We have attempted to reach ******* to explain why this case does not meet the criteria to be removed but the voicemail has not been returned.

    • Initial Complaint

      Date:01/02/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       I am rejecting this response because:

      Hi ******,

      My name is ***************************. I filed complaint #********. I am following up on the business response I received. Their response simply states "we have resolved this complaint." I have received no documentation from Thomson Reuters on this issue and in fact, they tried to bill me for the full amount that I am disputing as recently as January 17th. Can I get some clarification as to what is meant by "we have resolved this complaint"? Do I no longer owe them any balance?

      Thank you,

      or official firm letterhead. I have contacted them seven times over the past seven months, trying to get them to cancel the service. They have refused to do so and have continued billing me for the service despite the fact that I have not made use of it and have clearly and repeatedly expressed my desire to terminate the service, as I am allowed to do under the contract. I have fully paid up to the point of cancellation. I should not owe them anything at this point. However, they are attempting to bill me for over $1300. I request that this debt be settled and that Thomson Reuters honor my original cancellation.

      Business Response

      Date: 01/24/2023

      We have resolved this complaint

      Business Response

      Date: 01/26/2023

      We have been trying to reach you by email and phone to discuss.  ******************** is the customer service rep that has been attempting to reach you.

      Customer Answer

      Date: 01/31/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:12/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Business Response

      Date: 12/22/2022

      I believe we have a resolution to this complaint - just waiting to reach the customer to confirm. 

    • Initial Complaint

      Date:10/13/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Business Response

      Date: 10/17/2022

      We have worked with the customer to resolve this complaint.

    Thomson Reuters is NOT a BBB Accredited Business.

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