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Business Profile

Computer Hardware

Thomson Reuters

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for Thomson Reuters's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Thomson Reuters has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Thomson Reuters

      610 Opperman Dr Eagan, MN 55123-1340

    • Thomson Reuters

      215 Commercial St # 6 Portland, ME 04101

    • Thomson Reuters

      88 Parkway Drive South Hauppauge, NY 11788

    • Thomson Reuters

      747 Third Ave New York, NY 10022

    • Thomson Reuters

      6653 Pinecrest Dr Plano, TX 75024-2924

    Customer Complaints Summary

    • 71 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay nearly 300 monthly for Westlaw.I am having a technical issue with the ************* I spent nearly 1 hr conversing Westlaw to no avail It keeps bouncing me from one agent to the next.

      Business Response

      Date: 04/08/2025

      This issue has been resolved.

    • Initial Complaint

      Date:03/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attended a West Law seminar which offered a product trial. I signed for the subscription of which you are sending me the invoices. Soon after I became ill. Since then I have been hospitalized a few times and have continued to deteriorate. I have been bedridden since Mid-December. I wrote *** ********** about my situation, (see below), and discontinued use of the software before the free trial period ended and have not used it since.Sent Thu, Oct 31, 2024, 4:35PM to *** *** **********,I have a serious health issue that is going to impact me completing my contract with Thomson Reuters. My Urologist just scheduled a consultation to discuss treatment options following additional testing after a disturbing blood test result. If my treatment is too exhausting, I will be unable to bring in the income I need to make my subscription payments; so I have to cancel, or at least pause my subscription until further notice.Thank you for your help in getting this done for me.Sincerely,******* Nevertheless, I was billed and have been continually billed each month including lates fees for this subscription. Therefore, I wrote ******** Rose ********, (see below), but the ******** continue.From: *********************** To: *********************************************** Date: 2025-02-04 20:43:04 Subject: [EXT] Re: Urgent: Payment required to Thomson Reuters account ********** External Email: Use caution with links and attachments.Dear ******** Rose ********,I signed for the subscription of which you are sending me the invoices. I discontinued use of the software before the free trial period ended and have not used it since.Please! ****** my subscription as I requested in October or pause it until when I am better if that is to occur. Please! Stop these ******** and wipe my slate clean as I have not used the product past the trial period.Your thoughtful care and consideration in this matter is greatly appreciated.Sincerely,*******

      Business Response

      Date: 04/09/2025

      We have been attempting to reach ******* to discuss but his health issues have made this difficult and we will need more time to resolve this complaint.  

    • Initial Complaint

      Date:03/19/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This. Company. Thomson. Reuters. Outsource. MY. Lump. Sum. Pension to. Alight. Solutions. The. *****. Outsource. My. *******. Lump n sum not. $25,000. Minus. Taxes. Which. I. I. Have. Not. Received. A s. They. Claimed. Was. Sent. Me.!Can. Provide. No. Back-up. Information. About. From. And. Back. If. Check. Minus. Taxes. As. I. Deny. I. Never. Received. Ut. One. Of. Their. ************* Hatit. ******. In. The. North. *******. HR. ***** Claim. I. Received bit. As. Incorrect!! I. Did. Not. Get. My. Money. In. 2013. **. I. Wax. Working. For. Another. Company. ******. *********. Hospital. Dba. Partners. Healthcare!!? I. Told. Them. ****. I. Noticed. This. By. Accident!! Find. Out. Where. These. ******. Have. Lost. My. Lump. Pension !!?? They. Have. No. Idea!!

      Business Response

      Date: 03/19/2025

      This is the second complaint from Cleveland on the same topic and just like the last complaint this is a former employee, not a customer, and our HR and ******************** have reached out to ********* directly to discuss his concern.

    • Initial Complaint

      Date:01/26/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Business Response

      Date: 02/07/2025

      This issue has been resolved.

    • Initial Complaint

      Date:01/16/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am rejecting this response because: From my perspective, all *** received from the Westlaw reps *** dealt with is stiff-arming, stalling, and gaslighting. Obviously, I will continue to use the services we are paying for because it makes no sense to pay for them and not use them, and we cant stop paying without risking a lawsuit. However, I have informed Westlaw that we want nothing to do with them once our current contract expires. I have raised numerous issues that I believe would warrant revocation or amendment of the existing contract by most businesses acting in good faith even if they did not fully agree with our concerns, but Westlaw has taken the position that it would prefer to lose a customer and the associated goodwill rather than amend or revoke the contract. Westlaw is entitled to take that position, but I am certainly not satisfied with their efforts.


      facilitate a mutually agreeable resolution would be appreciated.

      Business Response

      Date: 01/30/2025

      We take all customer concerns seriously and have made multiple attempts to resolve this issue. We've provided all relevant information about their existing agreement and recently received an email from the customer stating that they will continue to use WL (Westlaw).  We remain open to discussing other mutually beneficial solutions to this situation.  

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