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Business Profile

Computer Hardware

Thomson Reuters

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for Thomson Reuters's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Thomson Reuters has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Thomson Reuters

      610 Opperman Dr Eagan, MN 55123-1340

    • Thomson Reuters

      215 Commercial St # 6 Portland, ME 04101

    • Thomson Reuters

      88 Parkway Drive South Hauppauge, NY 11788

    • Thomson Reuters

      747 Third Ave New York, NY 10022

    • Thomson Reuters

      6653 Pinecrest Dr Plano, TX 75024-2924

    Customer Complaints Summary

    • 71 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       Better Business Bureau:

      I was contacted by the business and they resolved my complaint in a satisfactory manner. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Business Response

      Date: 11/16/2023

      We have resolved this complaint

    • Initial Complaint

      Date:11/06/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe Findlaw posted or allowed to be posted a false negative review about me to induce me into purchasing a renewal of their services so the review could be removed. After signing a one year contract, findlaw has now extended my contract saying I failed to provide notice of termination of the contract. I do not want to continue services with them and their billing and collection practices are unethical. We also continue to be contacted by representatives attempting to contact us for sale of services. We want Findlaw to stop charging us and to remove any and all references of myself or my law office that can have a negative review.

      Business Response

      Date: 11/21/2023

      This matter should be resolved, but waiting on confirmation from the customer.

    • Initial Complaint

      Date:08/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged for over two years by this company for a product that I am not receiving. This service is tied into other service I am receiving and set on autodraft. I have attempted to resolve the issue for a year and a half constantly getting put off to someone else who also does not resolve the issue then after a time no longer works for the company. I have asked numerous times to be put in touch with someone capable of resolving the issue. I continue to be ignored. This is theft.

      Business Response

      Date: 09/05/2023

      We are still working with the customer on a resolution to this issue.

    Thomson Reuters is NOT a BBB Accredited Business.

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