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Business Profile

Computer Hardware

Thomson Reuters

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for Thomson Reuters's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Thomson Reuters has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Thomson Reuters

      610 Opperman Dr Eagan, MN 55123-1340

    • Thomson Reuters

      215 Commercial St # 6 Portland, ME 04101

    • Thomson Reuters

      88 Parkway Drive South Hauppauge, NY 11788

    • Thomson Reuters

      747 Third Ave New York, NY 10022

    • Thomson Reuters

      6653 Pinecrest Dr Plano, TX 75024-2924

    Customer Complaints Summary

    • 71 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Business Response

      Date: 03/15/2024

      This issue should be resolved but waiting for a response confirming from the customer.

    • Initial Complaint

      Date:02/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a loyal customer and user of ************************* for many, many years. I am a solo and needed to reduce my monthly subscription cost upon renewal, I met with a representative and he told me that my subscription could be renewed at a lower monthly amount and that he would send me 2 quotes. I never received them. My account auto-renewed at a higher rate. He never responded to my emails. I had to use an old meeting request and scheduled another meeting with him. He told me he would get me the quotes and that my account would be credited retroactively for the difference. Never happened. I never heard from him. I also got no response from my account representative. I was then informed by someone else that the renewal options were "misquoted." Now Westlaw will not cancel my contract even though THEY completely failed to properly renew my account. Their customer service is terrible and they obviously do not care about the loss of my business, but they still want me to pay.

      Business Response

      Date: 02/22/2024

      This issue has been resolved

    • Initial Complaint

      Date:02/09/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       I am rejecting this response because: the company advised me that they improperly sent my account to collections but has not provided a remedy, I have subscribed to FLRC products for over thirty years and I am not a "high risk" person who should be chided on my credit report for bills never to sent me for products never received - my personal information was sent to an unknown third party - we've spent way too much time on the phone already and they are not following through - what we've got so far is a lot of confusion on their part - my wife walked them through all of the documents and they're clueless.

      My remedy appears to be to contact Judge ***************** at FLRC and advise that, although I have treasured the publications and used them strategically in my practice, I will no longer be subscribing due to the fraudulent activities of the distribution company.  FLRC is a highly reputable company and it is sad to see this done to them.


      Business Response

      Date: 02/20/2024

      We are still working with the customer on a resolution

    • Initial Complaint

      Date:12/31/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      The company has swiftly resolved my complaint.  Please update the records.  Thanks.

      Complaint ID: ********


      Business Response

      Date: 01/04/2024

      This matter has been resolved

    • Initial Complaint

      Date:12/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Earlier this year this company started billing me for an account that I do not have. My CPA called and spoke to a representative who acknowledged the account does not belong to me and does not know why they are billing. I called a spoke to a representative, who said the same thing and assured that the account would be corrected and no more invoices would be received.A couple of months later, I received overdue billing invoices. I called, spoke to a representative that acknowledged the account does to exist, and assured that they would correct the error and no more invoices would be received. A couple of months later, I received overdue billing invoices, I called spoke to a representative, who assure that they would correct the issue and no more invoices would be received.Now a couple of months later I continue to receive billing invoices. I called on Monday 12/11/23 and waited on hold for 1` hr, 14 minutes before I had to go back to work and hung up.Please help! Below is a copy of a recent invoice from: *******************************, ************** Access to your services is at risk Weve made several attempts to notify you about your past due account ******. As of December 13, 2023, your total balance, including open credits and disputes, was ****** USD of which ****** USD is past due. For invoice copies, click here or access your account from the self-service options below.Invoice NumberDue DateAging DaysCurrencyAmountUnder Review 11105183-10/12/2311/11/202333USD281.00 11137455-11/12/2312/12/20232USD281.00 11164427-12/12/2301/11/2024-28USD281.00 TOTAL---****** ******************************* ************** Ext.Replies to this email will come directly to your accounts receivable representative

      Business Response

      Date: 01/02/2024

      This matter has been resolved.

    Thomson Reuters is NOT a BBB Accredited Business.

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