Complaints

This profile includes complaints for Rasmussen University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rasmussen University has 25 locations, listed below.

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• 

  Rasmussen University

  8300 Norman Center Dr Ste 300 Bloomington, MN 55437-1067

• 

  Rasmussen University

  3500 Federal Dr Eagan, MN 55122-1346

• 

  Rasmussen College

  9160 Forum Corporate Pkwy STE 100 Fort Myers, FL 33905-7805

• 

  Rasmussen University - Mokena/Tinley Park

  6000 E State St # 4 Rockford, IL 61108

• 

  Rasmussen University - Romeoville/Joliet

  1400 W Normantown Rd Romeoville, IL 60446-4331

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attend Rasmussen University in ******* for the Nursing Program. I just received a call from my advisor saying that I was getting dropped from a class's clinical due to my flu shot being rejected from the castle branch system (the system for . I uploaded the flu shot sticker along with Publix paperwork by its due date in September. It was in progress for a while then in class Tuesday afternoon, my professor mentioned calling them to see what is going on. So as a precaution, I went to Publix and had the pharmacist fill out the Rasmussen form to upload to ensure that it would be accepted (to be on the safe side). The same information on what I initially uploaded, and the second upload are the same information, but the second upload is written out. I called castle branch yesterday (Wednesday) and they said uploading from your phone can sometimes cause it to be stuck in progress. So, the castle branch rejected the form so I could reupload, so I completed the upload on my computer. I discovered that Rasmussen students get free rush to expediate the process for approving so I took advantage of that. Within hours it was approved yesterday in castle branch. I sent in my paperwork in by the due date but now the error of castle branch keeping in progress status has fallen onto me. I submitted what was required by the due date. This issue will delay my graduation from June to September unless I drop down to the *** track which would require me to pay all of the starting fees over again of about $800. I would like to continue with my clinical and graduate on time in June

  Business Response

  Date: 10/09/2023

  Thank you for submitting your concern. The university records indicate that you have escalated your situation to the campus and the issue has been resolved. Please know it is very important to follow up with any third party vendors to ensure information has been uploaded, received correctly and processed. This will ensure you are able to meet various deadlines and move forward in educational process. 

• Initial Complaint

  Date:08/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to convey my deep disappointment and frustration in response to the recent denial of my grievance appeal letter by the Rasmussen University ***************** I approach this matter with genuine concern, as I embarked upon the grievance appeal process with the genuine intention of seeking a fair and impartial resolution to the prevailing issue. However, the rejection of my appeal has left me disheartened and compelled me to question the efficacy of the process itself.My primary objective in submitting my appeal was to ensure that my concerns were thoroughly considered in a manner that reflects the principles of fairness and justice. The decision to deny my appeal, unfortunately, has ignited doubts in my mind about the robustness and transparency of the procedure. I had anticipated that my appeal would be granted comprehensive examination, particularly considering the substantial impact of the situation on my academic journey and the broader experience I undergo as a member of the Rasmussen University community.On July 19th, 2023, I took the initiative to formally submit a grievance appeal letter to address the denial of my previous grievance submission regarding the refund of tuition fees. Regrettably, my appeal was declined without the meticulous assessment or resolution that such matters warrant. The response received from Rasmussen University cited that "Evidence does not warrant a refund of tuition and fee," a statement that, in my view, reflects a dismissive approach to the well-being and academic success of the student body.I take this opportunity to recount my experience, not merely to convey my personal sentiment but to cast light on issues that require attention and reform within the university's procedures. It is my sincere hope that my account will contribute to fostering a positive transformation within the institution, aligning it more closely with the principles of student support, engagement, and effective conflict resolution.

  Business Response

  Date: 08/28/2023

  The university is aware of your dissatisfaction with the outcome of the grievance filed with the university grievance office. You have availed yourself making all reasonable efforts to resolve the matter in accordance with the university academic appeal and grievance policy. 

• Initial Complaint

  Date:08/11/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  
  I have spoken with the Executive Director about my issues, but nothing has happened. Its simple. I want to be able to go back and finish my degree with Rasmussen, or I want a refund if you are claiming the credits that I paid for are expired. That is absurd. So I want someone not from the ************* Campus to contact me immediately. Ive also spoken with ******************************** and I wasnt given any options. I want and expect a fast resolution regarding this complaint. Or I will take the necessary steps to address my concerns.
  
  have expired, then I am seeking payment for the credits that have expired. It was never told to me that was even an option, that they would expire. Also, there is not other degree path that they can use any of my credits for, and I would have to accumulate more debt and another 1.5-2 years to finish the degree that I have already done school work for 1.5-2 years. I only needed 14 credits to obtain my associates and now I need many more again. I am demanding either for the exception to be made where I can finish these 14 credits, or they can refund me the cost of the expired credits since I was misled. If a satisfactory resolution is not reached, then I will proceed to take this University to Small Claims Court, report them to the ********** of ********** the ** State Atty **** and every other entity involved regarding ***************** You need to make this right, or I will seek legal action. I expect a prompt response/resolution within the next 14 days or I will file suit and see you in court.

  Business Response

  Date: 08/18/2023

  Thank you for submitting your concern. The university offers an official grievance procedure that you may consider as outlined in the university catalog. ******************************************************************************* Campus Executive Director is responsible for further investigation of your complaint and issuing a response within 10 business days from receipt of your written grievance. You are encouraged to utilize this procedure as a means to resolve your issue. 

  Business Response

  Date: 09/05/2023

  The ****** of ******* Affairs has been in contact with you to discuss the process of grievance and the next steps for moving forward.  

  Customer Answer

  Date: 09/06/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will try the grievance routes, but if those do not result into a resolution of my liking, then I will re-open this case, and reach out to every entity I can to handle my concerns, up to seeking legal advice from an attorney.

   

  Thanks

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got dismissed From Rasmussen college without any reason or explanation and I was awarded financial Aid.

  Business Response

  Date: 08/08/2023

  Thanks for submitting your concern. The letter you received in late June of 2023 addresses the enrollment to Rasmussen University.The information in the letter is accurate and correct.  All appropriate Refund Policies have been followed as published in the University catalog.  Should you require additional information specific to your circumstances then you are advised to reach out to the Campus Executive Director.

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  It only stated someone will contact me. I want my hard earned degree. I need to see action.
  
  our name to our next diploma order.I am aware of many former students who have balances but received their degree due to the law that was passed that degrees can not be withheld due to financial issues. Its been a long journey and I feel I have worked hard for my degree and spent over 30k dollars on their nursing program which majority of teachers were very unhelpful. I just want my degree and that is all.

  Business Response

  Date: 07/24/2023

  Thank you for sharing your concern. Your concern has been escalated to the Campus Executive Director for review and consideration. The university will be in contact with you soon on a resolution. Should you have further questions that require an immediate response, please reach out to the Campus Executive Director or the ****** of ******* Affairs. 

  Business Response

  Date: 07/28/2023

  The campus executive director has been in touch with you on an agreed upon resolution. Should you have any further questions please feel free to reach out to the ****** of ******* Affairs or the campus executive director. 

  Customer Answer

  Date: 07/31/2023

   I am rejecting this response because:
  
  I have not received anything yet, based upon what was said to me by executive. Im supposed to be waiting a couple of weeks then give him a call if I havent heard anything.

  Customer Answer

  Date: 08/07/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Rasmussens executive director has school to send me my degree. 

• Initial Complaint

  Date:07/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Business Response

  Date: 07/26/2023

  Thank you for sharing your feedback and concern. The university is reviewing your escalated grievance per the university catalog. A decision will be sent to you directly within 30 business days of your original request. 

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a student at the university and have seen all the same complaints with changing.poliicy with grades and not receiving communication back when escalating concerns. My issue involves not only failing me with a health situation which is on file with them but also having a death in the family with no compassion to the situation whatsoever. Their explanations when you share their policy published they use their own discretion to fit their narrative. Educators are supposed to have compassion and care about students so that students thrive and show the same compassion to their patients. I choose this school because of what I was sold on during the enrollment process but after that it was nothing short of continued communication breakdowns. No respect for the student. Disorganized schedules and or last minute changes, no consistent communication around following their own policies and much more.. I have also had to drop and retake classes due to them telling me with last minute details and now I'm being failed for average on exam of *****% instead of 78 and an overall b in the class but they alter the outcome wanted and not hold to their published requirement for course of the exam only counting as 42% of grade so the math doesn't add up and we can't seem to explain why! No test scores still show in system yetYou get cand messages if you get any your told to appeal but say they usually never get approved on appeal. So you really have no option and your life is being altered by someone who doesn't care about your own medical issue and the fact despite having a death in the family that you continued to follow all guidelines. Please I hope no other student has to go through this at all. I would recommend to any student please review all the negative comments and any bbb details because if a person is taking the time coming here to share their experiences they are trying to do the right thing !! so do your research before you think about attending the school.

  Business Response

  Date: 06/23/2023

  Thank you for submitting your concern.Your student experience at Rasmussen University is very important to us. The campus executive director and operational leader have been in touch with you to understand your concern and provide the appropriate guidance. There are several resources available to support your educational journey. We encourage students seeking a grade change to appeal using the formal appeal process as outlined in Rasmussen catalog ***************************************************************************. It is important to follow all steps of the appeal process to maximize the achievement of your desired outcome. Additional questions should be directed to the campus executive director. 

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because: ************** still hasn't informed me as of why I was dismissed, they just stated in their email that I violated school policy but they have yet to inform me what that violation was. Also classes were paid for, but I didn't receive a refund, so therefore I am expecting to not to have a balance in the near future, since I was dismissed from the university due to something that is not my fault.
  
  
  

  Business Response

  Date: 06/16/2023

  The information in the letter you received from Rasmussen University is accurate and correct.  You are no longer a student at Rasmussen University and all appropriate Refund Policies have been followed as published in the University catalog.  Should you require additional information specific to your circumstances, you are advised to reach out to the Campus Executive Director.

  Business Response

  Date: 06/21/2023

  The Campus Executive Director has attempted to reach you at the phone number provided to answer any specific questions regarding your circumstances. It is important that you reach out to the *** directly to request any additional information needed. In terms of charges, as stated in an earlier response, the university refund policies were followed resulting in all funds being returned to the lender and no balance owed to the corresponding account.