Complaints

This profile includes complaints for Rasmussen University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rasmussen University has 25 locations, listed below.

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• 

  Rasmussen University

  8300 Norman Center Dr Ste 300 Bloomington, MN 55437-1067

• 

  Rasmussen University

  3500 Federal Dr Eagan, MN 55122-1346

• 

  Rasmussen College

  9160 Forum Corporate Pkwy STE 100 Fort Myers, FL 33905-7805

• 

  Rasmussen University - Mokena/Tinley Park

  6000 E State St # 4 Rockford, IL 61108

• 

  Rasmussen University - Romeoville/Joliet

  1400 W Normantown Rd Romeoville, IL 60446-4331

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I am so grateful to report that Rasmussen has heard our voices, and turned the testing back over to faculty. Rasmussen will continue to use Wolters Kluwer learning platform, but will wait for the kinks to worked out for testing process. A big WIN for everyone!!! 
  Thank you Rasmussen, Wolters Kluwer, and the BBB.

  nts failing but they are being taught incorrect information. This incorrect ***************** could lead to future detrimental outcomes for the patients we are trusted to treat SAFELY.

  Business Response

  Date: 05/16/2025

  Thank you for submitting your concern. The Nurse Administrator/**** of Nursing recently spoke with you to provide an accurate and realistic understanding of the Wolters Kluwer learning platform, exam scoring and the steps Rasmussen University takes to equitably address concerns, and ensure students are aware of the various study guides and study resources available for ongoing preparation.
  
  Student voices are vital for the University's continued improvement.We strongly encourage you to reach out directly to your **** of Nursing to continue having meaningful and productive conversations. 
  We are committed to working toward solutions that support your academic success and uphold the standards of nursing education.Your dedication to your future patients and to the profession is evident, and we thank you for advocating for educational quality and integrity.

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Rasmussen University for misrepresentation, failure to accommodate a documented disability, and financial harm caused by negligent advising and discriminatory practices.I enrolled in the Network Support Certificate program in October 2023 after being told my tuition would be fully covered by grants. I explicitly asked to be enrolled full-time to stay eligible. Instead, I was enrolled one credit short and never informed. This error reduced my aid and resulted in a $4,829 balance I was not prepared ****** November 2023, I submitted documentation for a mental health-related disability and received approved accommodations. However, they were applied inconsistently or ignored. During a documented crisis in Spring 2024, I failed courses due to lack of support. Though instructors granted extensions, I was later withdrawn for non-attendance based on work not submitted despite being in active communication.I submitted a formal policy exception request with medical documentation, which was denied on Sept 27, 2024, without meaningful review. Shortly after, my account was referred to collections. I now face potential credit damage due to the schools failure to accommodate and communicate effectively.Ive filed a Borrower Defense claim with the ***** of *** a **** complaint, and an OCR complaint for ADA *********** Rasmussens responses have been impersonal and ********** seeking full discharge of the $4,829 balance, correction of credit reporting, and accountability for Rasmussens failure to meet basic legal and ethical responsibilities.***** ****** Student ID: ********

  Business Response

  Date: 04/03/2025

  Thank you for submitting your concerns. You recently received an email from the Campus Executive Director outlining a response to your concerns. Should you have additional questions, or need additional clarification,please reach out to the Campus Executive Director. Should you continue to dispute the findings you may submit grievance to the Office of Student Affairs by utilizing the universitys official grievance procedure as outlined in the university catalog here *************************************************************************************;

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  
  This did not solve my issue, the charge is still up for a course I did not take, attend nor did I apply for financial aid for. I have multiple emails from advisors and the school itself about me not attending at all along with no financial aid application for that course or getting any responses from me during the whole time until I decided to enroll in September ( which im in now ). But yet a charge still popped up on the account There shouldnt be any charges for that course and that is not getting paid by me I dont even pay out of pocket for my current course and do school full time. If my financial aid is going to be wasted for the current course since I cant confirm my schedule for the next class im supposed to have, I should receive some type of contact from this college letting me know this and to remove me. I sent an email to an advisor about not even being able to confirm it and got no response. Nor do I still have a valid response on $600 still being in my account that wasnt given from my student refund for the current course I take and then a $1800 charge for that previous course when it never even said that much to begin with. 

  ted the school because there should be no reason for me to be getting charged, and then for me to not even be attending or active in that course nothing should be even increasing. The charges are linked to all courses, but I can see the individual course charges and payments, which I already had issues about my financial aid refund not adding up. I previously discussed my financial aid refund with an advisor before and after it was received but it never added up even as they were taking money from me for the balance of the previous course I didnt take but I let that go.This balance is blocking my ability to confirm my schedule, and I do not believe I should be paying for charges related to courses I never took or attended nor should my financial aid or credit be wasted/messed up over this . I just want the balance corrected so that I am allowed to move forward with my current courses without further financial barriers.

  Business Response

  Date: 03/26/2025

  Thanks for escalating your concern. Our records indicate attendance baring activity in the course(s)during the period in which you were originally enrolled. Please review the Rasmussen University attendance policy found here ************************************************************************* for more information on what constitutes attendance. It is also recommended you reach out to you Campus Executive Director who can provide you with the specific activities that occurred within the course shell. 

  Business Response

  Date: 04/07/2025

  Our records validate that you attended courses and completed assignments in both Term 1 courses in which you were enrolled for the Summer (July 2024) term. The activities you completed within the online course platform are attendance baring and were graded receiving points for completion as stated in the course syllabus. It is very important that you return the messages received from your Campus Executive Director to understand how you can verify your grades and personal record of attendance. To protect your confidentiality, that information is not displayed within this message. 

• Initial Complaint

  Date:12/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  
  I have already attempted an investigation through contact with Title IX, and the committee whom decided my circumstances were not extenuating also decided that the deans telling me contacting Title IX made me look bad and that I wont get whatever I want because I was pregnant, and allowing another student I was in direct contact with to appeal and earn enough points to allow her to pass the same course I was in; then not even allowing me to meet in-person, or have a review of my exam (which the other student was definitely allowed, I have text message proof), or allow me an appeal of an invalid exam question that wouldve given me the same advantage as the other student to continue in the program, which very much shows favoritism. This caused undue stress on my pregnancy at the time. I was on complete light duty by my OBGYN and the school was aware. I also had documentation of the hyperemesis I experienced throughout the whole quarter. Not to mention, I had experienced a spontaneous miscarriage less than 6 months prior to this event, which was a traumatic event that one does not simply get over, as the **** had said to me (literally told me get over it when discussing how my depression/feeling isolated/helpless was affecting my grades previously). I believe an external investigation of this event should be performed. I had contacted the campus executive director when I was seeking resources shortly after I made my first appeal and received no help. hich quickly turned into an interrogation about my grades. The **** dismissed my concerns, told me to get over it, and said contacting Title IX looked bad. From then on, I faced hostility from both faculty and deans. I failed a course by 0.2% at the end of the quarter. I appealed my grade based on my health issues. The **** refused to review my exam. A classmate in the same boat successfully appealed and had her score adjusted, but my appeal was denied. I filed multiple complaints with Title IX, leading to an internal investigation with no findings, and I was academically withdrawn. I was told ** have to start over if I returned. The **** also refused to sign my application to challenge the FL LPN exam, despite my eligibility. This has left me with over 40k in student debt and useless credits. These events have caused emotional distress and financial hardship. I feel discriminated against and unjustly treated, particularly as a student facing health issues during pregnancy.

  Business Response

  Date: 12/30/2024

  Thank you for sharing feedback regarding your student experience. The university understands you are dissatisfied after following the academic appeal process. However, please know the university took the proper steps as outlined in the university catalog to diligently review and evaluate the situation and make a determination. The procedures were followed and applied equitably to your circumstances.
  
  We are particularly concerned about your statements regarding discrimination.Rasmussen University is committed to its diversity, equity, and inclusion purpose statement of promoting diversity awareness; respect for multiple perspectives, equity for all students, staff, and faculty; and inclusion among all stakeholders in and out of the classrooms. The Campus Executive Director will send you the *** Form which will allow the University to gather additional information and thoroughly investigate and respond to your claims of discrimination. To better understand your claims, it is important the Campus Executive Director hears from you directly. 

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved to go on medical leave with my pregnancy in 2018 due to complications in my pregnancy. Back story:I started my classes and 2 weeks after classes started I had a medical emergency and had to take medical leave due to my pregnancy. Rasmussen approved it and when I tried to return to school after I had my baby, they said I owed $1,900 because it wasnt approved!!!!!! I check my netlet account and HOW AM I 24K in DEBT AND I DONT EVEN HAVE MY ASSOCIATES???!!!!! This should be illegal!!!!!

  Business Response

  Date: 12/04/2024

  Thank you for submitting your feedback. Your concern was escalated to the Campus Executive Director who has attempted to reach out to you to discuss the account, provide clarity on how tuition and fees were billed, record of attendance, and any applicable loans, grants and excess funds disbursed. It is important you reach back out to the Campus Executive Director to better understand the activities that led up to your individual circumstances. 

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At first denying my appeal due to a medical reason. Once overload a step above and you win, youre treated like dirt!

  Business Response

  Date: 10/30/2024

  Your feedback is important to us. Our records indicate the academic appeals process was followed in accordance with university policy and procedure. Your campus officials including the **** of Nursing met with you to discuss your options for moving forward in the program. If you feel your student experience was less than positive, you are encouraged to reach out to the Campus Executive Director. 

   

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. only if I can really get in touch with someone I have made many attempt to talk too someone but no luck **********

  Business Response

  Date: 10/01/2024

  Rasmussen University takes your concerns seriously and would like to gather more information on the activities you consider illegal. Please reach out to the ************************************************* to provide greater details. Please review the email you received on August 23, 2024 outlining any upcoming changes to tuition and fees for the Fall term. This email outlines the rationale and timeline for these changes.