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Business Profile

Colleges and Universities

Rasmussen University

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Colleges and Universities.

Complaints

This profile includes complaints for Rasmussen University's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Rasmussen University has 25 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Rasmussen University

      8300 Norman Center Dr Ste 300 Bloomington, MN 55437-1067

    • Rasmussen University

      4400 West 78th Street Bloomington, MN 55435

    • Rasmussen University

      8301 93rd Avenue North Brooklyn Park, MN 55445

    • Rasmussen University

      1250 29th Ave S Moorhead, MN 56560-5058

    • Rasmussen College

      18600 Fernview St Land O Lakes, FL 34638-6212

    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/11/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In order to take online classes with Rasmussen University, I had to submit to a background check which I done. It's also important to note that the length of Rasmussen University's courses are 5 & 1/2 weeks long. On my 4th week, I get an email from Rasmussen saying I am not accepted due to my background check. I only had 1 more week of class left when they let me know that so I didn't do anymore classes. They emailed me again saying I have a balance for the school that I need to pay which I do not believe is right because they should've let me know before the classes began that I was not accepted that way I didn't waste those 4weeks and be charged for something that I should not be charged for and I could've figured out a different course to take.

      Business Response

      Date: 10/19/2022

      Thank you for the feedback regarding your recent experience as a student at Rasmussen University. Your concern has been escalated to the campus director who has reviewed and made a decision on your claim. The campus director will be in contact with you to discuss the resolution.

    • Initial Complaint

      Date:10/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am having issues with scheduling, having moved our start date twice before the start of the semester. Then they made it a requirement that we have to take our test on campus for a class that was originally supposed to be online. I have no problem with taking a course online, but my issue is that I took this course last semester and while it was taught online, all of the lectures were pre-recorded and the professor did not schedule actual instructional time to go over the materials she taught. She only scheduled a review of materials every 2.5 weeks in which she talked and question and answer sessions were not provided to give students further understanding of materials or test concepts. Having, this experience, I requested a different instructor for this course and was given the same instructor again for this course, which I dropped the course in fear of failure. I contacted my academic advisor, asking for other instructors to retake this course, and was informed via an automated system that she was no longer with the university. I am not able to choose my courses, so I have no say in the courses that I take in a given semester. Scheduling every semester has been a problem progressing through this educational journey, I was told that this program was made for working adults, and thus far it has not been at all work-life friendly. I work in the medical field currently and have an understanding boss who has the same sentiments about the university as she has had employees attending the school. The university has given unacceptable time frames for getting the necessary paperwork for clinicals or vaccines. Requiring a 24 hour turn around is very unprofessional and exhibits a lack of organizational skills that they are trying to teach the students attending. All these missteps in this organization have me concerned that this school is losing its accreditation in nursing and is not telling students the truth about their current situations.

      Business Response

      Date: 10/19/2022

      Thank you for the feedback regarding your recent experience as a student at Rasmussen University. We are committed to continuous improvement. The program administrators are aware of your concerns and your campus director will reach out to you to discuss improvement steps.

    Rasmussen University is NOT a BBB Accredited Business.

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