Complaints

This profile includes complaints for Rasmussen University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Rasmussen University has 25 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Rasmussen University

  8300 Norman Center Dr Ste 300 Bloomington, MN 55437-1067

• 

  Rasmussen University

  3500 Federal Dr Eagan, MN 55122-1346

• 

  Rasmussen College

  9160 Forum Corporate Pkwy STE 100 Fort Myers, FL 33905-7805

• 

  Rasmussen University - Mokena/Tinley Park

  6000 E State St # 4 Rockford, IL 61108

• 

  Rasmussen University - Romeoville/Joliet

  1400 W Normantown Rd Romeoville, IL 60446-4331

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because: is too late for a grievance, i don't have no more time and energy going back in fourth with rasmussen. Like I said I need a refund that's all. 
  
  
  e to complain about rasmussen. They make me sick having anxiety and depression have to go for therapy, I still can get over it to see all that effort it's for nothing my money, my time, everything I want to achieve i am still can't finish school because of them they make me hate school I thought everywhere if I go somewhere else will or do the same that's a scary I am, I am traumatized. There's no communication at all before I withdraw the i trying to talk to everybody teachers, director, ************. The grading are not fair, it counts only on the exams, the quizzes, and the assignments didn't count on the courses total grades, teaching no good. It just a chaotic this campus. Now i would like to attached some of the texts, email messages between me and them i got many but there's no space:Hello,*** I am sending this email to you to make sure that I have well-explained, I schitching off school /drop out from rasmussen university because firstly I am not doing patho 3rd times, 2nd with the..

  Business Response

  Date: 08/13/2024

  Thank you for the feedback regarding your experience as a student at Rasmussen University. Throughout the University's 124-year history we have been focused on academic excellence to ensure students receive a quality education balanced with helpful academic support services to strengthen success.It is important students understand academic policies such as grading scales and exam thresholds as it pertains to their responsibility as learners. Those and other academic policies can be found in the university catalog *************************************************************************. The university offers an official grievance procedure that you may consider as outlined in the university catalog. ******************************************************************************* Campus Executive Director is responsible for further investigation of your complaint and issuing a response within 10 business days for receipt of your written grievance. 

  Business Response

  Date: 08/16/2024

  It is especially important that you follow the official grievance procedure outlined in the university catalog. This will allow the university to review and investigate your claims under the impartial procedure of grievance and fully respond to your request for resolution. The university grievance policy and procedure can be found in the Rasmussen University catalog  *************************************************************************.

• Initial Complaint

  Date:06/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rasmussen University has demonstrated a lack of ethical behavior towards its students. They display unfairness and prejudice in their actions. One major issue is their refusal to allow students to retake exams, even though this policy is not clearly stated in the student handbook. Furthermore, the exams themselves contain incorrect answers, leaving students confused and without proper guidance. When students try to address these concerns, they are met with ignorance and their voices go unheard. Additionally, some professors neglect to provide necessary study materials, such as PowerPoint presentations, in the classroom. An incident involving a professor incorrectly providing a temperature for a simulation and dismissing it as dyslexia is particularly offensive, especially for students like myself who have learning disabilities. Rasmussen University also has an alarmingly low passing rate in each class, and unfortunately, there is a lack of support available for struggling students.

  Business Response

  Date: 06/21/2024

  Thank you for submitting your concerns. Your feedback is important to us. The Campus Executive Director has been in contact with you to gather more information and address the concerns stated in your initial outreach. Rasmussen University is committed to its diversity, equity and inclusion purpose statement of promoting diversity awareness; respect for multiple perspectives, equity for all students, staff and faculty; and inclusion among all College stakeholders in and out of the classrooms.Therefore, we prohibit and have zero tolerance for all forms of discrimination and harassment. Please complete the Diversity, Equity and Inclusion Student Concern Report Form located on the student portal and a member of our team will be in touch with you to discuss your experience and investigate your claims. 

• Initial Complaint

  Date:06/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in enrolled in the *** program for the past few months.I am recently faced with a challenge, this complaint is in regards to the lack of response to my inquiries and what appears to be deliberate failure to address my academic performance fairly. I also must express my distress regarding what I perceive as biased grading practices. I feel as if they are purposely failing their students so that the school can earn more money, the school is so expensive to attend and has no accreditation so transferring is not much of an option. I have reached out via email and personal phones to multiple school officials, with no response. During these last few weeks of the quarter I suffered a miscarriage which affected me both physically and mentally, I tried to explain to the teacher that I was going through a sensitive situation ,but of course they don't care. I am faced with being dismissed from the program over not even a whole point . I don't think that's fair given my circumstances. These Nurses that's running the school knows how negatively stressful events such as mine can impact ones ability to focus. I want a fair chance at moving forward. I want a reassessment of my final grade.

  Business Response

  Date: 06/21/2024

  Your concern is important to us. Our records show that you have been in contact with the Campus Executive Director regarding your concern. They have provided you with the information and necessary next steps to address the concerns which include filing a final grade appeal. Rasmussen University is committed to ensuring our students feel heard and their personal situations are acknowledged. For more information regarding Rasmussen University accreditation, or accreditation of the Professional Nursing Associate degree program for the Illinois campuses, please consult the Rasmussen University catalog or your enrollment agreement. 

• Initial Complaint

  Date:05/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This facility is not what it seems it should be investigated and believe me I will do every power that it does. Noone ever there to answer your questions . No one ever gets back to you on anything regarding anything. This school a scam you go into it the advisor tell you what you want to hear and that it just to get your money. They up there prices but there education isn't worth there prices not to mention they have you buy books online wise just so the teachers don't even use what in the books. Do your self a favor don't do any online classes here with them of any sort . Honestly there not even worth it there not accredited in most states.

  Business Response

  Date: 05/13/2024

  Thanks for your feedback. Your experience is important to us. Our records show that there were a number of events that led to confusion regarding your course schedule. We recognize the cause of the confusion,and the Campus Executive Director has been in touch with you to resolve the issue. Rasmussen University has a 124-year legacy of successfully serving students and committed to continuous improvement. Should you have additional needs, please reach out to the ****** of ******* Affairs or the Campus Executive Director. 

• Initial Complaint

  Date:03/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.lost his job. They explained that upon further investigation I attended another school too close to the quarter I applied there. Financial aid would not be covering anything until next quarter. Understand that I like this school, but would [not] have attended had I known this/anyone made me aware of this. When I applied I told them when I left my last school, they even reviewed my transcripts. I had no choice but to set up a payment plan. I was told I was approved for $100 a month payment plan. One day I tried to make my second payment & the option in the portal was just gone. I then got a call from their collections department. They rudely interrupted me stating, $100 is not enough. The lowest payment we will be able to take is $300 a month. I was horrified. Over $3700 for 2 classes that I would not have attended had I known financial aid wasnt going to cover. I cant afford this. This will hit & destroy my credit which has never had a negative **** against it. I am broken.

  Business Response

  Date: 03/07/2024

  Your student experience is important to us. Our records indicate that you have been in touch with the Campus Executive Director who is working with you to address concerns related to your student account and the enrollment cycle. 

• Initial Complaint

  Date:02/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****, the **** of the Aurora campus, faces a troubling situation with her daughter, who is enrolled in the nursing program. The daughter's behavior of boasting about her status as the ****** child and using the resources available to her due to this connection creates a conflict of interest. This can lead to unethical behavior, as it shows favoritism and unfairly advantages her over other students.The daughter's bragging about her privileged position can create tension among her peers, who may feel that she is receiving special treatment or opportunities that they are not. This can disrupt the learning environment and breed resentment within the student body.Moreover, the daughter's access to better resources due to her connection to the **** could potentially lead to cheating. For example, she may have inside information about exams or assignments, or receive preferential treatment when it comes to grades or evaluations. This not only undermines the integrity of the educational institution but also devalues the hard work and dedication of other students who do not have the same advantages.In order to maintain a fair and equitable learning environment, it is crucial for **** to address the situation with her daughter and ensure that all students are treated equally and given the same opportunities to succeed. This may involve setting clear guidelines and boundaries to prevent any conflicts of interest or unethical behavior from occurring.

  Business Response

  Date: 03/07/2024

  Thank you for submitting your concerns. Rasmussen University is committed to providing learning opportunities in an environment of mutual respect in an unbiased atmosphere. The Campus Executive Director has been notified and is working closely with the appropriate individuals to investigate your claims and address any findings should they arise.