Reviews

Review Details

• Review fromMary Anne V

  Date: 09/09/2024

  I just completed the ***********, *******, ******* and ****** tour where the tour leader, ******, was extremely prepared, organized and caring for each travellor's need, safely and goals identified. ****** ensured that everyone had fun and was looked after as best as possible. Amazing person, tour leader and individual who did an amazing job to look after 38 of us our group. Secondly, *****, our tour bus driver, also demonstrated a superb level of confidence, care and safety for all passengers. This tour provided lots of highlights of history, scenery, beauty and enjoyment. The one detail I would like to have experienced was to schedule a 2nd day in ********* while ****** could have taken 2 days to explore vs 3 days. Furthermore, I, as a Canadian travellor experienced many, many, many technical issues with information on the goaheadtour app before and during the tour! this was extremely frustrating as I did not receive a daily tour itinerary at all! Each and every occasion that I contacted the office regarding lack of tour information, I was informed of issues that the company was having with their IT as updates were being done. For myself, I found this very inexcusable--especially over a period of 3 weeks plus pre as well as during the tour!!!!!!!!This tour is one that needs to specify that it is extremely enduring for seniors who physically have difficulty walking or with mobility concerns. A tour more modified specifically for this age group is what I gathered from my experience on this trip from fellow participants.
  

  EF Go Ahead Tours

  Date: 09/10/2024

  Thank you for taking the time to share your detailed feedback about your ***********, *******, *******, and ****** tour. Were thrilled to hear how much you enjoyed your experience with ****** and *****. Its wonderful to know that ******'s dedication and care for your group, along with ****** exceptional driving, helped make your tour special.

  We also appreciate your insights on the itinerary. Feedback like yours helps us refine our tours, and well certainly take your suggestions about ******** and ****** into account for future trips.

  Regarding your experience with the Go Ahead app, we sincerely apologize for the frustrations you encountered. We are aware of some ongoing technical issues and our team is actively working to make the app as customer-friendly as possible, and were committed to resolving these issues to ensure a smoother experience for all travelers.

  Thank you for your patience and understanding during the tour. We value your input and will continue to improve both the app and the tour experience. Please feel free to reach out if you have any other questions or concerns.

• Review fromRosemarie P

  Date: 09/06/2024

  This was my first EF tour. I had a fantastic time. Our tour guide was great. Because of a cancelled flight in *******, due to mechanical issues, my friends and I missed the first day of the tour. Our tour guide worked with us so we were still able to experience our excursion.
  

  EF Go Ahead Tours

  Date: 09/09/2024

  Thank you for sharing your experience with us! Im so glad to hear that you had a fantastic time on your first EF tour, despite the flight challenges in *******. Its wonderful that your tour guide was able to accommodate you and ensure you didnt miss out on your excursion. Were happy to have been part of your adventure, and we look forward to welcoming you on more tours in the future!

• Review fromMark H

  Date: 09/04/2024

  Love Waterfalls? Quaint fishing villages? Mountains? More Waterfalls? More Mountains? Then ****** is the place to go. This itinerary was phenomenal. Our Tour Director, ***** was awesome. Our Bus Driver in the *************** was a Book of Knowledge. This was one of my top 3...
  

  EF Go Ahead Tours

  Date: 09/09/2024

  Thank you so much for your enthusiastic review! We're thrilled to hear that you had such an incredible experience in ****** and that it ranks as one of your top three trips! It sounds like the stunning landscapes and waterfalls left a lasting impression.

  
  We're also glad to know that *****, along with your knowledgeable bus driver, made the journey even more memorable. Well be sure to pass along your kind words to them.
  

• Review fromGeriann V

  Date: 09/02/2024

  I paid off my Oct 2024 ******* tour in Jan 2024. My flight pkg was $1300. I was suppose to get flight info between Aug 2 to 12. When I didn't I started contacting EF. 1st by phone, they weren't taking calls because of 'update to internal system'. Only urgent or if your trip was less than 60days they would take your call. I did 'chat' and email. Finally got an email response days later. My flight pkg was upcharged $400 (now $1700). My airline app showed my ticket at $789.70. I asked for an itemized invoice asking what the extra $900 was being used for. This was their email responce "We are unable to provide an itemized list of our itineraries, as the cost that we get from the airlines within our flight packages is within our agreements with them. Usually, what our travelers see online is different from what the airlines offer us, and as flight itineraries are airports are changed closer to tour, the cost of the change and the difference of flight packages is provided to us from the airlines themselves within our agreements with them." I realize the 'flight pkg' pays for more services than just your ticket but you'd think the original charge with an extra $500 would cover that, what is $900 covering? One reason for upcharge was because it was close to my travel date. One lady in my group received her flight pkg Jan 29, 2024. My tour invoice was paid in full Jan 2, 2024. They had plenty of time to arrange my flight pkg earlier to get a better deal. Why am I being penalized because they waited past the deadline? Their flight team dropped the ball. What's being hidden that they can't offer an itemized invoice? I recommend if you use EF Go Ahead Tours don't use their flight pkg.
  

  EF Go Ahead Tours

  Date: 09/03/2024

  Thank you for sharing your feedback regarding your Iceland tour and flight package. Were sorry to hear about the challenges you faced with your flight reservation and the increase in cost.

  We understand that the difference between our flight package price and online ticket prices may be frustrating. While airline pricing can fluctuate month to month, even hour to hour, our pricing stays consistent due to these contracts. We want to assure you that the price provided to you reflects the rates and terms negotiated with our airline partners. Its typical for flight prices to be released ***** days prior to departure, and it is rare for them to be available sooner than that. We also understand that prices can vary, and we encourage travelers to research options to find the best fit for their needs.

  Regarding the price increase, we offered you the option for your augmented gateway and a direct flight, with the $1300 being the price we could honor if you chose to stay with your original gateway.

  We regret that there were delays in providing your flight information and any inconvenience this may have caused. If you have any further questions or need additional support with your flight reservation, please feel free to contact our Traveler Support team. They would be happy to assist you and provide further clarification.

  Thank you again for your feedback, and we hope that you will have a wonderful experience on your upcoming tour.

• Review fromcolleen h

  Date: 08/30/2024

  PLEASE DON'T WASTE YOUR MONEY WITH THIS COMPANY. This was my third European tour and first time with Go Ahead. Overall, the tour guides complete lack of expertise, and the varying quality of accommodations and meals did not meet the standards we were led to expect given the description and price we paid. I booked this tour based on the reviews but did not enjoy the overall experience compared to other tours I've taken. **************** only offered a $200 future limited credit for the bad experience. I will NEVER risk my money again with a company that does not deliver.
  

  EF Go Ahead Tours

  Date: 09/03/2024

  Thank you for taking the time to share your feedback. Were truly sorry to hear that your experience with Go Ahead did not meet your expectations, especially given your positive history with other European tours.

  At Go Ahead, we strive to acknowledge and address any issues within our control. Your concerns were reviewed and investigated thoroughly, and the compensation offered was specifically to address the aspects of the tour that we felt did not meet our standards. We always aim to provide the best possible experience, and we regret that certain elements of your tour fell short.

  We offered a $200 future travel credit as a gesture of goodwill, but we recognize that this may not fully address your concerns. We regret that this experience has affected your view of Go Ahead.

  Your feedback is invaluable to us, and we will certainly use it to continue refining our offerings. We hope that you continue to travel, whether that be with Go Ahead or not. 

• Review fromJane S

  Date: 08/30/2024

  I travelled to ******* with Go Ahead in June. I was routed through ***** to ****** together with one other member of the Ireland group. Our Air France plane arrived at *** to find the access door to the airport locked. A half hour delay. We should have gone straight to a transfer area for the Dublin flight but there was no guidance and no one was able to direct us to the gate. An hour and a half was allowed for the transfer, apparently not even close to being enough for this airport. Connection was missed and we spent the first day of the trip at the airport. Arriving in ****** at the end of the day and my luggage was missing. This trip cost me over $6000, first price shown was around $3000 but add on $370 a night for single occupancy and it makes a huge difference. On checking I found that none of the hotels cost this much. Only 3 dinners were included in the price. I paid for only one excursion but missed it because I was unwell. Our last morning in ******* and we had to leave the hotel at 3.45am. Although I paid for travel insurance my claim was refused because ** took no responsibility for their poor planning of the transport from ****** to ******. I would never travel with company again and would recommend that anyone who does should make their own flight arrangements. I think the cost for an 11 night stay, including only 3 dinners is excessive. **** *****
  

  EF Go Ahead Tours

  Date: 09/03/2024

  Thank you for taking the time to share your feedback about your recent trip to ******* with us. Were sorry to hear about the issues you encountered during your flights and the challenges you faced along the way.

  To clarify, the additional cost for single occupancy was not per night but rather the total cost for all nights on the main tour and an additional cost for the extension. We understand that this impacts the overall cost for our travelers, and we've been working to address this by curating tours specifically for solo travelers. We appreciate you bringing this to our attention.

  Regarding your flights, we are truly sorry for the inconvenience you experienced at the airport. We understand how frustrating it must have been to miss your connection and deal with delayed luggage. A representative from our team did speak with you directly to discuss your experience and offered additional support with your insurance claim. However, since we are not the insurance company, we do not have insight into what situations will be approved for reimbursement. We regret that your claim was denied and fully acknowledge your frustration

  In light of your experience, we offer a form of compensation, but we completely understand if this situation has impacted your view of Go Ahead. We sincerely hope that, despite the difficulties with your flights, you were still able to enjoy the sites and activities included in the tour.

  Thank you again for your feedback, and we hope that your future travels bring you smoother experiences.
  

• Review fromTom P

  Date: 08/30/2024

  We have been on two EF Go Ahead Tours and have nothing but positive things to say. Our guides have been super top-notch! The tours, meals, insights, learnings, everything for us has just been so spot-on that we are pretty convinced we won't be traveling with any other organization but EF. Highly recommended. *** *.
  

  EF Go Ahead Tours

  Date: 09/03/2024

  Thank you so much for sharing your wonderful feedback! We're thrilled to hear that both of your Go Ahead Tours have been such positive experiences. Its fantastic to know that our guides, tours, meals, and the overall insights have made your travels so memorable.
  Your kind words mean a lot to us, and were honored to be your go-to travel organization. We cant wait to welcome you on many more adventures in the future!

• Review fromPatrick M

  Date: 08/28/2024

  I have booked three tours with EF Go Ahead Tours in the last three years, and I will travel with them again. The tour guides are accomplished, organized and outstanding. I still stay in touch with many of my fellow travelers from past tours. My only criticisms are two: size of the tour groups are often too large (36 in two of the tours) and the flights they book; I book my own. Even with those criticisms, I plan to use them for additional tours. EF Go Ahead Tours makes traveling easy, enjoyable and memorable.
  

  EF Go Ahead Tours

  Date: 08/29/2024

  Thank you for your continued trust in EF Go Ahead Tours and for booking three tours with us over the past three years. Were delighted to hear that youve had such positive experiences, especially with our accomplished and organized tour guides. Its wonderful that youve formed lasting connections with fellow travelersthose bonds are one of the best parts of group travel.
  We appreciate your feedback regarding the group sizes and flights. We understand that smaller groups can enhance the experience, and well continue to work on improving in this area. As for the flights, were glad youve found a solution that works best for you, and were always here to assist with any aspect of your journey. Thank you for planning to travel with us again. Were committed to making your future adventures just as easy, enjoyable, and memorable.

• Review fromCindy S

  Date: 08/28/2024

  Everything was wonderful...from the flight experience, the local tour guides, the EF trip leader, the excursions, the meals...It was so nice having all the details taken care of ahead of time. It was my first trip abroad and ** made it so memorable.
  

  EF Go Ahead Tours

  Date: 08/29/2024

  Thank you for your glowing review! Were thrilled to hear that your first trip abroad was such a memorable experience. Its wonderful that you enjoyed everything, from the flight experience to the local guides, excursions, and meals. Were especially glad to know that having all the details taken care of helped you fully enjoy your adventure.

• Review fromTara S

  Date: 08/28/2024

  I have been a tour leader for several years both on the student and adult side. I have had amazing experiences throughout my adventures. The teams are helpful and well-organized. It's important to be prepared and follow along with the emails and ******** groups to learn the tips and tricks that help support your growth and longevity as a leader. I continue to book trips every year and always have at least two on the calendar in order for my travelers to afford the journey and have something to look forward to.
  

  EF Go Ahead Tours

  Date: 08/29/2024

  Thank you so much for sharing your experience as a tour leader! It's incredibly rewarding to hear that you've had amazing adventures with us and that you find our teams helpful and well-organized. Your dedication to preparing and engaging with our resources like emails and ******** groups is inspiring and clearly contributes to your continued success as a leader.
  We're grateful for your ongoing commitment and are excited to support you in your future journeys. Its wonderful to know you always have trips on the calendaryour travelers are lucky to have you!