Reviews

Review Details

• Review fromJudy F

  Date: 10/10/2024

  My husband and I were on the Grand Tour of Italy with EF. This was our second tour with the company. Both of the trips were well organized and met our expectations. The tour directors for our trips were each wonderful. They both were very professional, caring, knowledgeable and informative. They went above and beyond. The bus drivers used on the trips were cateful and professional. The accommodations for the trips were very nice with good locations. The included meals, especially in *****, were very good. All of the local tours, both included and extra, were wonderful and very informative with great guides. We booked our own air travel on each trip.I would definitely recommend EF and would use them in the future.
  

  EF Go Ahead Tours

  Date: 01/06/2025

  Thank you for sharing your experience! Were thrilled to hear that both of your trips with EF Go Ahead were well-organized and met your expectations. Its wonderful that your Tour Directors and bus drivers provided such professional and caring service, and that the accommodations, meals, and tours exceeded expectations. Your kind recommendation means so much to us, and we cant wait to help you plan another unforgettable adventure in the future!

• Review fromIngrid R

  Date: 10/10/2024

  Loved my tour. Great way to visit several countries. The locations were beautiful, the tour director was great and the food was good. My travel arrangements all worked smoothly. I couldnt as for a better experience.
  

  EF Go Ahead Tours

  Date: 01/06/2025

  Thank you for your kind words! Were delighted to hear that you had such a smooth and enjoyable experience visiting multiple countries. Its wonderful that the beautiful locations, great food, and your amazing Tour Director all contributed to a memorable journey. We hope to see you on another adventure soon!

• Review fromFelicia P

  Date: 10/10/2024

  I could not be more pleased with my experience with Go Ahead Tours. I have been on two solo tours, and I wanted a mix of adventure, culture, and personal discovery. Both tours exceeded my expectations. The tour guides are wonderful! They were very knowledgeable and welcoming. I have taken two solo tours, and as a female traveler, I feel safe and secure. I would highly recommend this tour company!
  

  EF Go Ahead Tours

  Date: 01/06/2025

  Thank you for sharing your wonderful experience with Go Ahead Tours! Were thrilled to hear that your solo tours provided the perfect mix of adventure, culture, and personal discovery. Its fantastic that our knowledgeable and welcoming tour guides made you feel safe and secure. Were glad to have exceeded your expectations and cant wait to welcome you on another journey in the future!

• Review fromJanice Lynne E

  Date: 10/10/2024

  We have taken two trips with EF and they were both great. The places we stayed were all very nice. We got lots of exercise walking and that was a good thing considering all the food we ate. The guides and drivers were excellent. Wouldnt travel with any other company.
  

  EF Go Ahead Tours

  Date: 01/06/2025

  Thank you for taking the time to write a review. We are pleased to hear that both of your experiences traveling with EF Go Ahead Tours have been positive. We hope to welcome you on a future trip soon! 

• Review fromNona H

  Date: 10/09/2024

  **** ***** #********, ***** and ******, Love of Travel, US Oct ***** 2024 I paid deposit in Feb for October trip with 3 friends and sharing room with ****. I was sold the trip very rushed, fast without a lot of explanation It turned out in July, ****** needed surgery for her back and **** was not able to go due to needing physical therapy for walking. I called to cancel, talked to **** and several different people, many calls and no **nsistent resolution as I **uld fill out claim form and get money back or **uld get credit for deposit or nothing back. ****** also called and no **nsistent answers. Also I expl to **** that I never asked for the $449 travel insurance and wasnt aware I would not get refunded. I tried the claim form and problem is I need Barbs info **** but she has not seen ** yet and Im not sure physical therapy would be **vered. ****** sold her ticket to the other friends husband. But Im the one left hanging as I had no one to replace ticket that soon so I lose my $749. I understand Go Ahead is a great **mpany and I am retired ~ ready to travel. I was able to get all my money back on a trip with another ** just before Covid by just calling, no issues.
  

  EF Go Ahead Tours

  Date: 10/11/2024

  Thank you for sharing your experience. Were sorry to hear that you felt rushed during the booking process. We take this feedback seriously, as we want every traveler to feel fully informed when planning their trip. 

  Wed like to clarify that we have a standard cancellation policy, which is outlined in our terms and conditions that all travelers must approve and sign before booking. This policy is in place because, as soon as a booking is made, we begin organizing departures and making arrangements that incur costs, which is common practice across many travel companies.

  While we understand you did not intend to sign up for the travel insurance, were glad that you did, as its the best way to get the cancellation fee reimbursed. Its also important to note that travel insurance is non-refundable, especially in this case where it will be used to help cover the cancellation fee.

  Were sorry to hear that there may have been confusion among your travel companions regarding the documentation required for claims. Were happy to provide any necessary documents from our side to help with your claim, but please note that any medical information required must be submitted by the traveler.

  Were truly sorry that you were unable to join the tour this time, but we hope that one day youll have the opportunity to travel with your friends. 

  If you have any other questions or need further assistance, were here to help.
  

• Review frommillie t

  Date: 10/08/2024

  First time traveling with this tour company and it will be the last time. Booked the Oktoberfest Historic Germany tour. Every single hotel listed on their website as frequently used for this tour was changed. In my opinion the hotels we stayed in were not of equal quality as the ones listed. The first hotel in ******, Arcotel Velvet Berlin - A/C was not working for the three nights we were there. I have gone on many tours with other tour companies and NEVER have all the hotel been changed from what was listed on the website. If a hotel was changed due to unforeseen circumstances, the replacement hotel was usually better than the previous one.Also, this company charges one euro for a bottle of water. All other companies, two bottles of water are complimentary. It's not like their tours are inexpensive. If you add the cost of the trip and all the optional tours, the amount is equal to Gate 1/Discovery Tours small groups. And G1 offers weekly ************, buyer beware!!!
  

  EF Go Ahead Tours

  Date: 10/09/2024

  Thank you for your feedback and for sharing your experience with us. Were sorry to hear that the tour did not meet your expectations, and wed like to clarify a few points to provide more insight into how we manage our hotel accommodations.

  While we do frequently use the hotels listed on our website, during peak travel seasons, its sometimes necessary to use similar properties to accommodate our groups due to additional bookings at our preferred hotels. In these cases, we always strive to select hotels that meet our quality standards while also considering location to ensure a convenient and comfortable stay.

  We apologize for the issue you experienced with the air conditioning at the *********************. While we dont have control over hotel-specific amenities like air conditioning, we do expect hotels to provide the amenities they promised, and we appreciate your feedback regarding this property. 

  Regarding the charge for bottled water, its important to note that we do not provide bottled water on every tour, as we have our own company-wide environmental policies. We encourage travelers to bring their own refillable water bottles, as there are many opportunities to access drinking water for free. This helps reduce waste and ensures travelers have what they need to stay comfortable throughout the tour.

  It seems like the overall tour went well for the group, and we hope that you'll consider traveling with us again in the future. Thank you again for your feedback, and we look forward to the opportunity to improve upon your experience.

• Review fromGlenn C

  Date: 10/07/2024

  Dishonest and greedy.A friend and I booked a tour to ******* on Sept. 26th and on Sept. 30th cancelled it. I was still billed the full amount several days later. They were unresponsive by email and website. Getting them on the phone involved being on hold for 1.5 hours, with repeated calls made to get an answer finally. They took a 30% fee for cancellation and basically said Good luck trying to get the trip cancellation insurance to pay the balance. On the phone the person was rude and unhelpful. STAY AWAY FROM THIS COMPANY.
  

  EF Go Ahead Tours

  Date: 10/11/2024

  Thank you for sharing your feedback and expressing your concerns about the cancellation process. We issued a full refund due to an issue with confirming all components of your booking, and we apologize for any confusion caused by the back-and-forth communication. Providing top-tier customer service is our priority, and we're sorry that your experience didnt meet that standard. A Go Ahead representative has already reached out to confirm your refund details. We appreciate you bringing this to our attention, as it helps us continue to improve our service. Please don't hesitate to reach out to us again if you have any additional questions or concerns. 

• Review fromKathryn V

  Date: 09/30/2024

  Our recent food and wine tour in ****** was overall very instructive and enjoyable. The travel was well organized. The locations selected satisfied our expectations. The wine tours were vey good. The foods were representative of local fare. Only a couple of things were problematic. At least one of the events did not satisfy and the final dinner was in an extremely loud distracting location., plus the food was sub par. We would definitely use EF again.
  

  EF Go Ahead Tours

  Date: 10/09/2024

  Thank you for your feedback! We're glad to hear that you enjoyed the overall experience of your food and wine tour in ****** and that the locations, wine tours, and local cuisine met your expectations. We apologize for the couple of issues you encountered, especially with the final dinner, and appreciate your input as we continue to refine our tours.

  We look forward to welcoming you on another EF tour in the future!

• Review fromShanna T

  Date: 09/23/2024

  My experience with go ahead is awesome! They are always there to help every step of the way. The tours offer a balance of fun, history and on your own exploration! I cant wait for each tour I book!
  

  EF Go Ahead Tours

  Date: 10/09/2024

  Thank you for your feedback! We're so glad to hear that you've had such positive experiences with Go Ahead Tours and appreciate the balance of fun, history, and exploration.

• Review fromDonna R

  Date: 09/09/2024

  My experience with go ahead tours is great. Our last tour to ****** was wonderful. and our guide amazing. Looking forward to our next trip
  

  EF Go Ahead Tours

  Date: 10/09/2024

  Thank you so much for leaving a review! Were thrilled to hear that you had a wonderful time on your tour to ****** and that your guide made the experience even more special.