Reviews

Review Details

• Review fromTj S

  Date: 08/05/2022

  No stars . Beware of this company. They take advantage of and rip off teachers, students, their families, and senior citizens . Had a fully insured trip pre-pandemic that they will not honor refund. I think they actually tell their little minion employees not to answer the phone or return emails. This company is full of scoundrels dont waste your time or your money. Look at the reviews everywhere on the Internet youll find the same complaints.
  

  EF Go Ahead Tours

  Date: 10/23/2023

  When we had to rebook and reschedule trips due to the pandemic, we offered voucher and rebooking options to customers. If someone wanted to cancel, they would receive the cancellation fee like normal and could process that through insurance. However, it does seem that you do have an upcoming tour with us. We do hope that you enjoy it and are glad that you'll be able to travel soon. 

• Review fromTatiana K.

  Date: 08/04/2022

  NEVER DEAL WITH THAT COMPANY! I am really sorry that I didn't read reviews before I purchased it. Don't fool yourself by looking on their web site, very well done. II called several times before I purchased a trip, and they answered in 1 minute. After you purchase, you will be on your phone for hours, and they will say that they have a lot of customers. It took them to take money from my credit card, just 2 seconds. I really wanted to go on trip, but I had medical emergency and tried to cancel trip 2 weeks in advance. It took 1 hour to speak to customer service. They refused to give a refund. I never received a call back, or response from *******************, vice president, after I wrote a letter to her. They are interested to take your money, and god forbid if something will happen to you. They don't care, but they lie to your credit company, saying they tried to contact me, and saying I didn't respond. As a result, they are trying to rob you with your money, like crazy. Even I cancelled trip, I received a welcome kit from the company. I got a call from emergency team from Europe on the 1st day of trip. It means that they didn't inform a team in another country for cancellation of trip.They still harassing me with offers to buy another trip. If you want to have a good experience, use GADVENTURES tour company. My friends went on 5 trips with them already, and very happy.
  

  EF Go Ahead Tours

  Date: 10/23/2023

  We do have a line for our sales department and a separate one for our traveler support team. We do, at times, have influx of people calling in to our traveler support team about their orders and there can be a delay. However, we have tried to improve the wait times by expanding this department so that we have more employees available to chat with customers. As for your experience with cancelling, we are sorry to hear that medical emergency resulted you in not being able to go, however we do leave it up to insurance to cover cancellation fees and we followed our policy when processing your cancellation. We did reach out and offer a reduction in the fee, but we cannot give full refunds that close to tour since many things are paid in advance for travelers, especially a week before the tour is about to depart. 

• Review fromTyler U

  Date: 07/27/2022

  I had asked for a refund but I was originally told it was going to take 2 weeks. After 2 weeks I called customer service where I was on hold for an hour and a half just to be told its going to take another week. After 3 weeks I was told that the process was started and thats Id have my money soon but now Im being told it could take another 2 weeks. Last time I checked it took them 2 seconds to pull money from my account but when I want it back it takes 5 weeks? And then lied about it several times to cover their *****.
  

  EF Go Ahead Tours

  Date: 10/23/2023

  Our refund processing time has improved since this review was left, however at this time our refund processing time was 2-3 weeks. We did have issues processing it back on the card, but did end up refunding you though there was a delay.