Reviews

Review Details

• Review fromBarbara S

  Date: 01/31/2025

  The Grand Tour of Thailand was amazing. Everything was handled beautifully just as described in the itinerary. Our guide, Cha, was exceptional! I recommended EF go ahead tours.
  

  EF Go Ahead Tours

  Date: 02/28/2025

  Thank you for your kind words! We're so glad to hear that the Grand Tour of Thailand was everything you hoped for and more and appreciate your recommendation. 

• Review fromJoanne H

  Date: 01/14/2025

  My husband and I have been traveling with ** GoAhead Tours since 1998, often taking multiple trips in the same year. We have done 20+ trips with them, and each one has been excellent. We have never had a problem with the itineraries, the guides, or the travel arrangements. Even during the ***** years, the ** staff were responsive to questions and concerns. We can't say enough good things about this tour company.
  

  EF Go Ahead Tours

  Date: 02/28/2025

  Thank you for your incredible loyalty and for sharing your wonderful experiences! We're thrilled to hear that each of your 20+ tours has been excellent and that our team has consistently provided great service, even during challenging times. We truly appreciate your support and look forward to helping you create more unforgettable travel memories in the future!

• Review fromA Nicole F

  Date: 01/10/2025

  This is for the tour of *************** This was my third tour with GoAhead in the past ***************************************** customer service and quality. The wait time to talk to anyone on the phone was consistently 45 min- 1 hour leading up to the tour and after. Ridiculous. For my past 2 tours I received a quality travel bag in the mail from GoAhead. This time, GoAhead sent a cookbook. Like that will come in handy whilst on tour. We were abandoned at a London tube by the Tour Director, ******, when we couldn't get on fast enough. Then he abandoned the entire group at a *********** to "challenge us" to see if we could all find our way back without him. Wow. Travel was chaotic and disorganized and he did NOT want to be bothered by anyone in the group. The *********** location was shabby and filled with a constant stream of loud motorcycles and skateboarders at all hours, making sleep a challenge. I was also disturbed that GoAhead made a point to say that all of us travelers absolutely MUST have COVID testing just before travel, and that the Tour Director would be checking these test results as soon as we arrived. ****** never once mentioned this testing, and certainly never came around to check our test results. I feel really lied to about this.When I contacted GoAhead with the documented issues we experienced and the demonstrable lies we were told on the tour, the representative acted concerned and told us we were surely owed a partial refund. I asked for a $400/person partial refund ($800 total), which is peanuts compared to the total cost. Of course, GoAhead later came back and said NO. No refund of any kind would be ******** that ended our relationship w/GoAhead after 3 tours. They didn't care at all about losing our future business, and they don't care about making things right -- just getting your money and nickel and diming you to death. So, BEWARE. This company is not what it once was. There are many other choices out there, fortunately.
  

  EF Go Ahead Tours

  Date: 01/14/2025

  Thank you for sharing your review. We would like to clarify that this feedback pertains to a tour that took place three years ago, during a challenging period for travel as the industry worked to recover. While there were areas for improvement, as there always are, we continuously evaluate and implement customer feedback to enhance the tour experience. Since this tour, we have worked diligently to bring all tours back to our standards.

  At the time, we had certain COVID-19 protocols in place that are no longer part of our operations. A Go Ahead representative spoke with you to document your valuable feedback, which was shared directly with the team overseeing our Tour Directors. While the requested $300 refund (which was the amount listed in our records) was not approved in accordance with our service recovery guidelines, we did recognize your loyalty and concerns by extending a credit equivalent to the amount required to cover a deposit for a future tour.

  We understand that this tour may not have met the standards of your previous experiences, but we hope those past travels reflect how the majority of our tours operate. We remain open to discussing your experience further and sincerely hope to welcome you on another journey in the future. Regardless, we wish you all the best in your future travels.

• Review fromDelores H

  Date: 01/09/2025

  We went on the European tour from Lucerne to Prague. Overall the tour was good, the tour guide efficient and we felt safe. And then we had a medical issue on the flight from Prague to Amsterdam and had to stay in Amsterdam an extra week. The staff helping us to find hotels, etc, were fantastic. The problem arose when we tried to get insurance coverage. Out of $4000, the insurance paid less than $900 (& we paid a lot for the actual insurance). And this was the insurance we bought from EF. ALL of it was documented and supported. Unfortunately, we will choose to not travel with EF again because of this.
  

  EF Go Ahead Tours

  Date: 01/29/2025

  Thank you for sharing your feedback. Were sorry to hear that your return journey from the tour didnt go as expected, and we hope all is well following the incident.
  
  
  While were pleased to know you enjoyed the tour itself, its unfortunate that the outcome of your insurance claim has impacted your overall impression of EF Go Ahead. Travelers have the option to purchase travel insurance through EF Go Ahead, which is offered by a third-party provider. This insurance option is intended to offer peace of mind by covering various situations, including medical emergencies, that may arise during a trip. However, EF Go Ahead does not manage the policy or evaluate claims.
  Each claim is carefully evaluated by the insurance adjustors against the policys terms and conditions to ensure it aligns with the coverage details. While EF Go Ahead is not involved in the decision-making process, we are committed to supporting our travelers by providing any necessary documentation to help with their claims.
  We hope youll consider traveling with us again in the future, despite this experience. If you have any additional questions or concerns, please dont hesitate to reach outwere here to help in any way we can.

• Review fromPam B

  Date: 01/09/2025

  This was our first ** tour. We did the ***************** of ******. I absolutely loved everything. Our guide, ***** was wonderful. Very knowledgeable on everything. He had lots ofsuggestion for us. Was very friendly to be with. Enjoyed everything he had to offer us. The hotels were wonderful. Better than I expected. The breakfasts were great. The bus transportation was comfortable. Driver was very pleasant. Always on time. Knew where he was going. Helpful with our luggage. I would recommend the ***************** to everyone. It was like being in a fairly tale. So beautiful. Very festive. The Europeans go all out for this. So much to see. Not just the markets but other things as well. Like visiting a winery In ******. Cheese fondue in ***********. A boat tour on the River.Since I have been back, I have booked the ** tour to ******* in August. Looking forward to it.
  

  EF Go Ahead Tours

  Date: 02/28/2025

  Thank you for sharing your wonderful experience! We're delighted to hear that your first EF Go Ahead tour exceeded expectations, from the festive ********* markets to the exceptional guidance from ***** It sounds like you truly embraced the magic of the season, and were so glad you enjoyed the hotels, transportation, and special experiences along the way. We cant wait to welcome you on your Ireland tour in August!

• Review fromKendall L

  Date: 12/26/2024

  As inexperienced international travelers, my wife and I thoroughly enjoyed our first EF European tour experience. The tour leader went above and beyond our expectations to ensure a satisfying and seamless travel experience. The local guides were amazing, entertaining and educational. We would readily take another tour and recommend this experience to friends and family
  

  EF Go Ahead Tours

  Date: 01/06/2025

  Thank you for sharing your experience! Were delighted to hear that your first EF European tour exceeded your expectations and provided a seamless and enjoyable introduction to international travel. Its wonderful that your Tour Director and local guides made your journey both entertaining and educational. Were thrilled that youd recommend EF Tours and look forward to welcoming you and your wife on another adventure in the future!

• Review fromJohn S

  Date: 12/25/2024

  I went on a solo tour of ******, *****, and **** and it was just great! Our main guide **** couldn't have been better and the other specific guides were all very good also. The hotels were of good quality and location. The breakfasts weren't all that great but perhaps that's par for Europe. All of the excursions were just great and the bus transportation was also excellent. I highly recommend EF Tours.
  

  EF Go Ahead Tours

  Date: 01/06/2025

  Thank you for sharing your experience on your solo tour of ******, *****, and ****! Were thrilled to hear you had such a great time exploring these iconic cities. Its wonderful that **** and the other guides helped make your journey so enjoyable, and that the accommodations and transportation met your expectations. While we appreciate your feedback on the breakfasts, were delighted that the excursions and overall experience left a positive impression. Thank you for your recommendationwe hope to welcome you on another adventure soon!

• Review fromGwendolyn M

  Date: 12/22/2024

  This was my 1st time working with Go Ahead tours and it will not be my last. I recently did the Christmas Market tour with this company. I had a great time. Our main tour leader was pleasant, patient, caring, and professional. A few of the folks on the tour (myself included) experienced, missed / delayed flights or missing luggage. Between our tour leader "Lala" and the Go Ahead help center. Things were followed up on. We were able to keep on schedule and enjoy our trip. One of the things I really liked about the schedule, was that you could choose to go on extra tours, or have time to explore on your own. Lala was available to make suggestions and answer question about how to get around the town. I choose about 3 small group tours to go on. For all the smaller tours, our guides were very knowledgeable about the places we were visiting. I highly recommend working with Go Ahead Tours.
  

  EF Go Ahead Tours

  Date: 01/06/2025

  Thank you for sharing your wonderful experience on the Christmas Market tour! Were so glad to hear that your first time traveling with Go Ahead Tours was such a success. Its fantastic that your Tour Director, Lala, and our *********** provided the support needed to address any challenges, allowing you to stay on schedule and enjoy your trip. Were delighted that you appreciated the flexibility of the itinerary and the expertise of the guides on your small group tours. Thank you for your recommendationwe cant wait to help you plan your next adventure!

• Review fromPeggy B

  Date: 12/21/2024

  I went on my first EF Go Ahead Tour to ********* and ***********, and could not have been more satisfied with my experience. Our tour director was phenomenal! The tour provided both scheduled activities and free time to explore in just the right amounts. This particular tour included multiple flights from one region to another, and every transition was organized to be seamless and stress-free. I highly recommend this company.
  

  EF Go Ahead Tours

  Date: 01/06/2025

  Thank you for sharing your experience! Were thrilled to hear that your first EF Go Ahead Tour to ********* and *********** exceeded your expectations. Its wonderful that your Tour Director provided such phenomenal support and that the balance of activities and free time was just right for you. Were especially glad the transitions between regions were seamless and stress-free. Your recommendation means so much to us, and we cant wait to help you plan your next adventure!

• Review fromCharles D

  Date: 10/16/2024

  We have been on two Go Ahead Tours with EF. We enjoyed both immensely. There were so many options to enjoy along the way with both tour directors. We learned about each country visited in depth, experienced the culture, enjoyed the company on the tour, and look forward to our next adventure with this company. Thank you to Go Ahead for providing these experiences for adults.
  

  EF Go Ahead Tours

  Date: 01/06/2025

  Thank you for your lovely feedback! Were so glad to hear that youve enjoyed both of your EF Go Ahead Tours and that the experiences allowed you to explore each country in depth, immerse yourself in the culture, and connect with fellow travelers. Its wonderful to know that our Tour Directors helped make your journeys memorable. Were excited to welcome you back for your next adventure and look forward to creating more amazing experiences for you!