Reviews

Review Details

• Review fromBrian H

  Date: 04/07/2025

  A wind storm cancelled my flight to ****** on the day I was to fly to *****. EF Go Ahead Tours support tried to rebook me and would have had not ***************** come up first with an alternative way of getting me to ******. Once there, I had a fine tour of Northern France under the guidance of a superb tour director. All the hotels and optional excursions were first rate.

• Review fromMaurice G

  Date: 04/07/2025

  My Dream Vacation to **** and ********* This was my dream trip of a lifetime time and EF Tours did not disappoint and turn my dream trip into a serious reality, from the flights to the choice of Hotels. There aren't enough words to describe the time that i had. The guides in both places where so knowledgeable and treated you like family who were coming to visit. And the choices of where to dine was amazing i didn't have not one bad meal the entire time I was away. I can't write not one bad word about my experience with EF tours. I would highly recommend to any of my friends and family I can hardly wait until I book my next vacation with them??

• Review fromJoanne R

  Date: 04/05/2025

  I had been paying automatic payments for a tour for seven months I was notified on February 26, 2025 that they were canceling my tour. They tried to get me to take another tour with them but that was not conducive to my schedule so i requested a full refund. Despite numerous dismissive conversations "the check is in the mail." What's the check number? Today is April 5th I still don't have the money that is owed to me. They should have returned my money the way that it was paid to them! Furthermore if the check should arrive before i take additional action i need to take it to the bank. There will be more time that the funds won't be cleared. This has been a horrible experience! I should not be going through this. Be aware of this company!
  

  EF Go Ahead Tours

  Date: 04/07/2025

  Thank you for reaching out to us through the Better Business Bureau.

  We apologize for the delay in your refund, which resulted from an error in the initial submission to our finance team. As soon as we were made aware, we took immediate steps to correct the issue and initiate the refund process.

  Since your payment was made via direct debit, we're required to issue the refund by check due to regulations that prevent us from returning funds directly to a bank account. This process differs from when a credit card is used. 

  Our Finance Team confirmed that your check was processed on March 28th and is currently en route. As noted on our website, delivery can take 35 weeks, though we certainly hope it arrives sooner. 

  We understand this delay has been frustrating and truly appreciate your patience. Please dont hesitate to reach out with any further questions.

• Review fromKathleen L

  Date: 04/02/2025

  This was my first time using EF Tours and they did not disappoint. The entire experience was on point from pickup at the airport, the tours sights, the experiences, transportation (bus/plane/minivans) and our tour guide was the best. He was so engaged, knowledgeable about the history of the country and the historical places we visited. The service they provide was outstanding due to our tour guide and they took us places off the beaten path. I would definitely recommend using EF Tours to everyone.

• Review fromAmanda L

  Date: 03/20/2025

  My husband and I got back from the Highlights of *******, ******** and ******* tour a week ago, and we couldn't be more sad. Sad that it's over, of course! This was our first tour with EF and our first guided tour ever. We had the best time! Our tour guide, Steel, was very knowledgeable and entertaining. Everything was well organized and fun and we loved every second of it. We can't wait to book another tour (our bank account can wait, but we can't!). I am recommending EF to anyone and everyone. You won't be disappointed.

• Review fromLori S

  Date: 03/19/2025

  Excellent company! The Thailand tour was well organized and the transportation was clean and comfortable. The tour director was awesome and made sure we were all happy. Planned a few extras for us. This was my first tour with EF and I just booked my second. I highly recommend EF.

• Review fromBruce W

  Date: 03/19/2025

  Ive made it my goal in retirement to see the world, and GoAhead Tours has made that goal come true time after time.Ive been on ten tours to date, and have five more booked over the next two years.GoAhead puts together great itineraries and executes them to perfection. They hire outstanding tour directors who are great at what they do, and are terrific people, and also hire outstanding bus drivers and local guides.With GoAhead Tours all you have to do is get to the airport and GoAhead will take care of you until you return back home.Group travel with GoAhead also introduces you to many lovely people who become friends for life.I cant recommend GoAhead Tours enough!
  

  EF Go Ahead Tours

  Date: 05/06/2025

  Thank you for your review! We're happy to hear that Go Ahead Tours has helped you achieve your goal of seeing the world in retirement. It's fantastic to know you've enjoyed ten tours with us and have five more booked. We're proud of our tour directors, bus drivers, and local guides, and we're delighted they've made your experiences memorable. We're also glad you've made lifelong friends through our tours. Your recommendation means a lot to us. We look forward to welcoming you on your upcoming adventures!

• Review fromL.

  Date: 03/15/2025

  I purchased a for any reason cancellation policy with EF GO Ahead Tours and had the understanding the FOR ANY REASON was applicable to a voucher or a refund. EF GO Ahead Tours only provides vouchers which I dont want and the filing of a claimrequires some documentation of medical/ death proof for a reason. Definitely NOT in good standing with for any reason sales line given. In my experience, this policy of EF GO Ahead is misleading and lacks details of restrictions on refunds. I shouldnt have to provide justification on a FOR ANY REASON insurance policy to get a refund. Potential EF GO Ahead Tour customers BE AWARE!
  

  EF Go Ahead Tours

  Date: 03/18/2025

  Thank you for taking the time to leave a review. We apologize if there was any confusion regarding our Any Reason Protection policy. This is a non-insurance benefit that travelers can purchase to receive a credit for future travel if they do need to cancel for a reason that may not be covered under an insurance policy. We do state on our website, along in our terms and conditions, that this is a credit option not a refund. With filing any claim, documentation is needed to prove the reason for the cancellation. If a refund is your preference, we'd recommend moving forward with the claim process and see how it is resolved. Since you did purchase our Any Reason Protection plan, if you are unable to receive a refund, we can still offer the credit so that you can travel at a later time. Feel free to reach out to our traveler support team with any additional questions you still have about this EF Go Ahead benefit, we are happy to assist. 

  L.

  Date: 03/19/2025

  I spoke to various sales people and I was never told that verification would be needed to get a refund. If the company has it stated on website, the sales people should clearly state with transparency a reason and verification is needed when buying a for any reason cancelation policy to get a refund. Total scam. Future customers be aware! They want me to take a voucher so I book a different trip with them. I have no interest in traveling with a company that lacks integrity. I am out $700+ and simply want to forewarn others.
  

  EF Go Ahead Tours

  Date: 03/24/2025

  Thank you for your response. We strive to provide accurate information to our travelers and take accountability in the rare instances where clarification is needed. After reviewing the communication throughout your journey, we can confirm that the details provided regarding the insurance policy and Any Reason Protection benefit were accurate and consistent. This benefit remains available should you choose to travel with us in the future, and we would be happy to assist if you decide to book with us again. Additionally, were here to support you with filing an insurance claim by providing any necessary documentation from our side. Please dont hesitate to reach out if we can offer further assistance.

• Review fromKathy M

  Date: 02/21/2025

  This was my first tour with EF Go Ahead Tours and it was fantastic. I have been on several tours with another company that is also awesome, and I thought it would be hard for EF to compete with the service they provide. I must say that my EF tour experience was even better. Our tour guide was absolutely the best. He spoke very good English, gave very clear directions and went out of his way over and over to exceed all of our needs. Our bus drivers and co-pilots were also exceptional. Lastly, the mix of people on our tour was also great and I met many new friends. I would highly recommend this company, and I will probably travel with them again in the future.
  

  EF Go Ahead Tours

  Date: 02/28/2025

  Thank you for sharing your first experience with EF Go Ahead Tours! Were thrilled to hear that we exceeded your expectations and that our guide and drivers made such a positive impact on your trip. Its wonderful to know you also enjoyed the great mix of fellow travelers and made new friends along the way. We appreciate your recommendation and look forward to welcoming you on another adventure in the future!

• Review fromJeff D

  Date: 02/03/2025

  My favorite way to travel now that I am over 70 years old. We have taken four different tours and they were all fun. Their tour guides have all been A+.