Reviews

Review Details

• Review fromPatti P

  Date: 04/24/2025

  This was our second trip with EF Go Ahead and both were fantastic. From all the arrangements made before the trip to both main tour directors being super wonderful, to the local guides. The accommodations were 4 or 5 stars and very nice. I definitely recommend traveling with Go Ahead and have recommended it to friends. We also had great tour ambassadors on these trips and that definitely added another level of comfort for us.
  

  EF Go Ahead Tours

  Date: 05/06/2025

  Thank you for your review! We're delighted to hear that both of your trips with EF Go Ahead were wonderful. It's great to know that our pre-trip arrangements, main tour directors, and local guides met your expectations. We're also pleased that you enjoyed our accommodations. Your recommendation to friends means a lot to us and hope to welcome you on a future tour soon.

• Review fromTina K

  Date: 04/17/2025

  We have a tour scheduled for June. On the return flight we have a 10 hour layover in **. The past 3 weeks I have been asking them for an earlier flight even screen shot them information that they CAN switch it per the airline. We'll they will be for a fee!! I want to cancel our tour but can Only get tour credit. We spent our life savings to go on this trip! I do NOT want a tour credit... I want a refund. I am dreading this trip.EF Go Ahead Tours has zero customer service. They do ******** at all. Only care about the money! Do Not recommend this company and making sure everyone I know....including a lot of travel agents which I am friends with...know this! Very disappointed. I have talked to many different employees as well about this.
  

  EF Go Ahead Tours

  Date: 04/24/2025

  Thank you for taking the time to share your feedback on the Better Business Bureau. We understand how important it is to have a flight itinerary that feels manageable and convenientespecially for a long-haul journey.

  While the original itinerary, which included a dayroom, is a common option for this destination, we appreciated the opportunity to explore alternatives with you. We did review the specific flight request you shared; however, due to ticket restrictions, we were unable to secure that exact option. We also worked with the airline to explore other possibilities, but every alternative option would have incurred an additional fee.

  We understand how frustrating that can be and remained committed to finding a solution that balanced both your preferences and budget. Were glad a resolution was ultimately reached and that you feel more confident in your original travel plans, along with the service gesture that was provided. 

  We hope your upcoming tour is a memorable and enriching experience. Wed love to hear how it goes once you return home.

• Review fromJoseph A

  Date: 04/10/2025

  We made the mistake of letting EF Go Ahead Tours arrange our flights for a two-week European vacation costing thousands of dollars. At the end of the day, they contracted the lowest possible class of ticket, saving them the most possible money. So, unless we want to spend another $500 each way to ensure we can sit together, my wife and I will have to rely on whatever seats are left at day-of-travel check-in. At first, EF Go Ahead Tours told us we can make our seat selections when the flight is booked...they didn't bother to tell us it would cost us more money out of pocket. The EF Go Ahead Tours response is...oh well, that is what we contracted for with **********, and it is up to airline policy. We aren't talking premium seating...EVERY seat costs extra money to reserve at any time prior to check-in, even middle seats cost extra. I've been told we have seats for our inter-Europe travel, but they can't give me any more information than that. I'm not real confident in their services, especially customer service. Everything seems to be our fault, the airlines fault, everyone's fault, but EF Go Ahead Tours fault. I consider this a very deceptive practice, and if they were truthful at the beginning, I would have probably made my own flight arrangements. Instead, I mistakenly relied on them to do what is best for them and not us.
  

  EF Go Ahead Tours

  Date: 04/15/2025

  Thank you for taking the time to share your concerns regarding your upcoming tour and flight arrangements with EF Go Ahead Tours.

  **********, like many **********************, offers a variety of fare classes with different policies around advance seat selection. While some fares include complimentary seat selection, many economy-class tickets require an additional fee to select seats ahead of timeregardless of location in the cabin. These fees are set by the airline and are not within our control.

  When flights are arranged through our team, our goal is to provide the most coordinated and cost-effective itinerary aligned with the overall tour package. Our flight packages do not include seat selection by default, and were sorry if that wasnt made clear at the time of booking. While advance seat selection may currently involve an added cost, options often become available closer to the departure date, such as during online check-in or by contacting the airline directly.

  At this time, your flights have not yet taken place, and seating assignments have not been finalized. While we understand the concern about possibly being seated apart from your wife, this outcome is not guaranteed, and there is still a possibility that you will be seated together depending on final seat assignments or airline flexibility closer to departure.

  We truly value your feedback as it helps improve how we communicate seat selection with future travelers. Above all, we hope that you both have a memorable and enjoyable experience on your European adventure. If there's anything more we can do to support you before your trip, please dont hesitate to reach out.

• Review fromKimberlye O

  Date: 04/10/2025

  My daughter and I did the St. ********* Day tour 2025 and words could not express how wonderful the entire experience was. ********************************* gave me more than I was expecting on our trip. I am definitely looking forward to another immersive adventure! Thank you for the tears of joy, the laughter, the culture and the personal growth
  

  EF Go Ahead Tours

  Date: 05/06/2025

  Thank you for sharing your review! We're thrilled to hear that you and your daughter had an unforgettable experience on the St. ********* Day tour 2025. It's wonderful to know that EF Go Ahead exceeded your expectations and provided you with such a memorable journey.

  We're delighted that the tour brought you joy, laughter, cultural enrichment, and personal growth. Your kind words mean a lot to us, and we can't wait to welcome you on another immersive adventure soon!

• Review fromLee Ann S

  Date: 04/07/2025

  I have taken 4 tours with this company. Three of these were tours specifically for solo travelers. My most recent tour was a regular group tour. The tours have all been great. The hotels are 4 to 5 stars and the optional excursions have all been well worth the time and money. The tour guides are very knowledgable and work hard to ensure that participants have a wonderful vacation experience. Overall, I think these trips are a great value with so many places explore.
  

  EF Go Ahead Tours

  Date: 05/06/2025

  Thank you for sharing your experience! We're happy to hear that you've enjoyed four tours with us, including three specifically for solo travelers and your most recent regular group tour. It's wonderful to know that you found all the tours to be great and that our hotels and optional excursions met your expectations in terms of value and quality.

  
  We're especially pleased to hear that our knowledgeable tour guides worked hard to ensure you had a wonderful vacation experience. Your feedback about the great value and the many places to explore is greatly appreciated

• Review fromKate W

  Date: 04/07/2025

  Our guide was amazing -he kept us entertained and engaged while shepherding us to events every day. Even on off days his suggestions were great. I will definitely travel with EF Tours again

• Review fromJeanne K

  Date: 04/07/2025

  This was my 4th EF tours. It was to ***********/****. It was by far my most favorite trip ever. Excellent guide, beautiful scenery, great places to stay and amazing tours

• Review fromKenneth S

  Date: 04/07/2025

  We have done multiple tours with EF Go Ahead - they never disappoint! Excellent service, quality customer interaction. We couldn't be happier with the service they provide. We will be booking another tour with Go Ahead soon!
  

  EF Go Ahead Tours

  Date: 05/06/2025

  Thank you for your wonderful review! We're thrilled to hear that you've enjoyed multiple tours with EF Go Ahead and that our service and customer interaction have consistently met your expectations. It's fantastic to know that you couldn't be happier with the experiences we've provided.

  
  We look forward to welcoming you on another tour soon!

• Review fromRachel W

  Date: 04/07/2025

  This was our first experience with this tour group and we are so happy we tried it out! Our London experience was wonderful and we enjoyed every minute! Our tour guide was an expert and kept us on time and where we needed to go. She answered any questions we had and was very patient. When we got extended due to the fire at **************** *** made sure we had a place to stay, our flights were figured out and gave us suggestions on what else we could do in ****** during those three extra days. She really eased our minds and made sure we were ok!
  

  EF Go Ahead Tours

  Date: 05/06/2025

  Thank you for sharing your wonderful experience! We're thrilled to hear that your first tour with us was such a success. It's fantastic that you enjoyed every minute of your London adventure and found our tour guide to be an expert who kept everything running smoothly. We're glad to hear that all your questions were answered with patience and care.

  
  We understand how stressful unexpected travel changes can be, and we're happy that *** was able to assist you during the Heathrow airport closure. Ensuring you had a place to stay, sorting out your flights, and providing suggestions for additional activities in ****** truly exemplifies our commitment to our guests' comfort and peace of mind.

• Review fromDeb T

  Date: 04/07/2025

  This was my first tour of Europe. I went without preset expectations or preconceived ideas and had an unforgettable and remarkable adventure!!! The balance struck by scheduled educational tours, free time to explore, and delectable meals with fellow travelers was perfectly orchestrated. Our tour guide, ***** knew how to shepherd us, keep us on schedule, and yet give us the freedom to ask, wander, and soak in the experiences as we moved from place to place. I highly recommend EF Go Ahead Tours