Data Processing Services
Iron MountainHeadquarters
Reviews
This profile includes reviews for Iron Mountain's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 66 Customer Reviews
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Review fromEd L
Date: 05/20/2024
HORRIBLE THEY WILL charge charge charge can't prove your items exist, can't visit and you get random charges from Iron Mountain destroying boxes if my box is in Archive for 2 years untouched why woudl la box fail. This means Iron Mountain staff is taking the boxes and throwing them around. They also try to play security when they mix our boxes with others it is for safe method of storage not when you get a clients content in your items oh yes this can be no so great for some I smell legal issues
Iron Mountain
Date: 05/21/2024
Hi **,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.Iron Mountain Customer Advocacy Team
Review fromCindy V
Date: 05/07/2024
Absolute CROOKS! I have been trying to get my boxes back from them for months due to price gouging. They raised our monthly fees ridiculously!! Then, in order to get my documents back, they want to charge me $10,750!! If I rent a haul and go get them myself, still over $10,550 for 304 boxes. They're literally 20 miles from my office and charging $10,000+. On top of the fact that you can't understand a word they say due to the thick accents and all the noise in the background. I am turning this over to my attorney at this point and will be contacting the local news. This "company" needs to be stopped!! All of my boxes have "destroy" dates on them, yet they never destroyed a single paper. They raised our monthly fee to $707/mo. when they knew we wanted out. I have no contract with them, yet they are charging me $7,500 for "permanent removal", plus several other obscene charges for ********. NEVER DO BUSINESS WITH THESE IDIOTS, EVER!Iron Mountain
Date: 05/10/2024
Hi *****,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.Review fromNakia P
Date: 04/01/2024
I'm convinced their tactic is to make the process as frustrating as possible so customers won't ask for their money back after incorrect charges/charges for no service. The lack of communication, attention to details and transparency is the icing on the cake of reasons why I will never use or recommend Iron Mountain ever again. Stay far away unless you enjoy sending 100 emails for the same issue to be resolved.Iron Mountain
Date: 04/03/2024
Hi *****,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.Customer Advocacy Associate
Review fromBlake D
Date: 04/01/2024
Absolutely the worst company to deal with. The hidden fees are absolutely criminal, and the cancellation fees are even more once you realize how bad your contract is. Do not use them for shredding, destruction or document storage.Iron Mountain
Date: 04/03/2024
Hi,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.Review fromKay T
Date: 03/27/2024
0 starts if I could. Customer service is QUITE AWFUL! In my company's contract with them, we were assigned an account manager, and they never once contacted us. When we needed our AM, they told us our company was paying too little money to have access to the AM and that they had been given to another customer! They added more fees for 2024 and have been making us pay for another container for 3 months that we DO NOT OWN- I've asked for a resolution via email for a month- still not resolved. (3 containers about $200 a month). Do not give these people your time of day, their customer support team does not speak English as their primary language so via call or email you will go back and forth just to get an understanding- and they still won't understand. Each department is their separate entity and you cannot directly contact the department needed. Honestly ridiculous. STAY AWAY FROM IRON MOUNTAIN.Iron Mountain
Date: 03/28/2024
Hello *****,
We are sorry we were not able to resolve your concerns to your satisfaction. We will review your account again for any additional areas of opportunity to assist you. We will be in contact again soon through the case with our escalations team.Thank you
Review fromJulia T
Date: 03/11/2024
Iron Mountain is a horrible company. They bill you for other businesses services. No one is accountable. You cannot cancel with them. They do not know what they are doing! I have sent 13 emails, tried to cancel for over 6 months and still nothing done. I keep getting charged even when nothing collected. They won't even come get their shred can! I am at a loss. Do i just leave their shred can on the street? I don't know how to deliver the message to them anymore. do not do business and make sure you don't get charged for other businesses!Iron Mountain
Date: 03/15/2024
Hi *****,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this review.Review fromCatherine T
Date: 03/06/2024
we have been customers for over 20 years and due to billing error on their part, they never came and picked up the shred. Instead they keeping billing us for the two containers we have in the office. Sent them a letter advising we no longer need to shredding service and went to someone else. Then they magically find some outstanding invoice (they was a duplicate and was paid)and keep and billing our for two empty containers. They bill fraudulently hoping that you will get tired and pay the dumb charges. Really someone needs to look into this company and shut them down. I would leave 1/2 star rating if I could.Iron Mountain
Date: 03/07/2024
Hello-
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss resolution, as well as providing an updated response through this complaint.
Sincerely,
Customer Advocacy
**********************Review fromMark M
Date: 03/06/2024
Hired Iron Mountain to shred medical charts at my ******************* as I had a great experience with them in 2019. Things have definitely changed since then. From the customer service representatives in another country who speak broken English (cheap labor) to the repeated no-shows to shred charts onsite and pickup containers to the extreme overcharge which was literally 4 times the quote, they are bad, really bad. Hundreds of dollars in fuel surcharges. The fuel and transportation charges alone could literally pay for a truck to drive from *****, ** to my office in Georgia and I know they have multiple stops and are charging these other customers on the trip exorbitant fuel surcharges as well. This is a bait and switch tactic. Quote you one thing, then create ridiculous surcharges to pad the invoice. This company is not only incompetent but dishonest and not the same company they were years ago. **** never use them again and will let everyone needing a shredding job know how poor this company is run.Iron Mountain
Date: 03/07/2024
Hello-
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss resolution, as well as providing an updated response through this complaint.
Sincerely,
Customer Advocacy
**********************Review fromNicole G
Date: 02/27/2024
This company is a train wreck - an absolute pain to work with. The fee to shred 50 file boxes was over $3000 (they charge to retrieve the box, handle the box, fuel to shred at their facility, etc...) and our next months storage cost stayed the exact same! Apparently if you're a new customer you can store files for $129 - but if you've been loyal they'll charge you over 3 times that much each month. I had a question about that shredding invoice and it's taken two months (and countless emails/phone calls/requests to speak with a supervisor) to get an answer - while they just charged me a late fee for not paying the invoice that I can't get anyone to respond to my questions about! I've asked for a quote to pick up our remaining boxes and they won't give that until they get payment for the invoice I'm waiting for a revision of (and are also now charging a late fee). If I would have received a timely response to my questions first, nothing would have been shredded, second, the payments would not have been late. Still waiting on that quote to pick up my remaining boxes - I feel like I'm Rose...its been 84 years waiting on this company to answer simple questions. Seriously shady billing practices.Iron Mountain
Date: 02/28/2024
Hello ******,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.
Review fromDoni U
Date: 02/27/2024
The worst company I have ever worked with. To get an appointment takes a miracle, then they bill twice - two different amounts. Then the bill is 4 times as much as the previous year. Calling customer service (in some other country that doesn't understand what I'm asking and cannot fix the issue) sounds like there is approximately 100 people in the background, like a can of sardines talking on the phones. Horrible experience all around, guarantee we will NEVER use this company ever again. Terrible service in every department except the person who came and got the documents to shred. I received 2 invoices, one was for $65 for absolutely no service provided and another that is 4 times the amount paid last year. This is NOT a US based company, only the people doing the shredding, so it is very difficult to do business with them.Iron Mountain
Date: 02/28/2024
Hello,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.
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