Data Processing Services
Iron MountainHeadquarters
Reviews
This profile includes reviews for Iron Mountain's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 57 Customer Reviews
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Review fromWilliam W
Date: 06/17/2023
Day 18 still have not received my pay cheque. You will also fall while under a time constraint due to the amount of papers that are on the floor everywhere, and the supervisor will belittle you and others. You can call and email all contacts with no resolve. If you don`t believe my testimony apply today. We would not have this conversation If I was paid for my hours.
Iron Mountain
Date: 06/19/2023
Hi *******,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had. We will be thoroughly reviewing and will have our HR Partners touch base with you directly to discuss a resolution.
Review fromKeisha G
Date: 06/09/2023
I applied for employment with this company and I initially set the appointment for said interview and that was set for Thursday @ 6/8/2023 @ 10a, I then realized I had two graduations to attend so I immediately went back to reschedule and I had plenty of timeso ************************* reached out to me via email to ask me to confirm which day was needed as I had two dates and times scheduled, I explained I would need the Friday 6/9/2023 appointment at 11a, mind you she sent me the email with the time of 11a for 6/9/2023 to confirm yet she claimed to have called me at 10a and she says she left a voicemail BUT shes not in my call log or voicemail list BUT! She so rudely dismissed me because she was soooo certain that she was correct until I sent her a screenshot of her email with the 11a time for Friday. I dont know what her response was because by the time I replied they had closed for the day I guessMs. ***** so rudely dismissed me and my application before that scheduled interview, she went so far as to send me a were not interested in you letter before my appointment time even cam. BUT SHE WAS SOOO SURE IT WAS AT 10athey need to get rid of her shes a bad reflection of a company that already seem to have a bad reputation and rapport with its clients, former and potential employees.************** should be removed from her role and positionwhen the government is wondering why people wont rejoin the work force it is recruiters like her, shes the reasonshes very rude and unprofessional and it baffled me all day how they are ok with employing her to vet new employees. I guess this is who Iron Mountain is as not only does it seem they treat their potential employees unfairly but also their clients clearly this is not a stellar company to work for.Iron Mountain
Date: 06/12/2023
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had. We will be thoroughly reviewing this situation and will touch base with you directly to discuss a resolution.Review fromKristen A
Date: 06/06/2023
It's no wonder that Iron Mountain isn't accredited on the Better Business Bureau, their billing practices are unethical and amount to price gouging. I'm with a non-profit, charitable grantmaking organization and, without notice, OUR RATES WENT UP OVER 60% IN ONE MONTH. If you are on this website because you are looking at your options for document storage (or any other service that they provide) . . . RUN, don't walk, AWAY from considering Iron Mountain. I'd love to hear Iron Mountain's rationale for an increase of over 60% but, based on comments below, many folks have commented on the poor/absent customer service (and their only response to the comments is a canned one). If anyone would like to discuss further with me or if you have recommendations on alternative document storage options, please reach out to me at *************************, Senior Manager of HR and Office Admin, at The San *********************Iron Mountain
Date: 06/07/2023
Hi *******,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.Sincerely,
Iron Mountain
Review fromJocelyn L
Date: 02/03/2023
-Inadequate resources on duty to handle high volume order requests especially during known peak seasons;-Delayed response and completion of our work orders with some requests aging more than 90 days since the original request was submitted and approved;-No communication from Iron Mountain informing of the work order status nor that they are experiencing delays due to high volume or other reasons;-Shady business practices with Iron Mountain continues to charge firms for storage costs of the boxes that should have been permanently destructed and removed from our current inventory due to the delay on their part.Iron Mountain
Date: 02/07/2023
Hi Jocelyn,
Thank you for bringing this matter to our attention. We apologize for the poor experience you’ve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as provide an updated response to this complaint.Review fromRamona C
Date: 12/21/2022
I started with a records management company in **** that was bought by Iron Mountain. From others in the industry the term "we gotcha" summarizes their MO. We have paid over a million dollars for storage in the 23 years. I now have tried to cancel our account for a long time. We have gone from 20 attorneys down to a handful. We digitize everything now so there is no need to keep hard copy except for Retainer Agreements and Settlement Agreements.HOWEVER, Iron Mountain penalizes you to a great extent for ending the relationship. They charge for retrieval (goodness I would not pay $10 a box to have them delivered when I can get a moving company for a lot less) and then they charge an outrageous amount for permanent removal. The permanent removal requires only keystrokes. It can be done globally so by just putting in an account number you can remove all files associated. In addition if one finishes a lease at a dwelling and they move out they are not charged for a number of months or up to a year when they will not be paying rent. I am willing to accept, go through the files and shred what is necessary; retrieve paperclips and binders and recycle the rest myself. I learned my lesson--I closed a case and had it sent to me for permanent withdrawal--200 boxes cost several thousand dollars. We did not place another new box in their storage. Now our firm has dwindled to a few; we are closing our present office and are faced with an enormous bill for permanently removing our files from Iron Mountain facilities. We will litigate if necessary to rectify this matter.Iron Mountain
Date: 12/22/2022
Good Morning ******,Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as provide an updated response to this complaint. Sincerely,Iron MountainReview fromDavid D
Date: 10/06/2022
Well, looks like I am not the only oneBeen trying to retrieve a few boxes, destroy some and terminate the account. Its been more than a year. I frequently speak with someone who says that I will get - a quote - a call back - an email In three to five daysA month goes by with nothing and I call again. I have had a dozen tickets. The new number two, er, customer service rep, closes the old ticket for specious reasons and opens a new one.I have never had anyone ever actually call me back.They invoice me regularly but I stopped paying a year ago.Iron Mountain
Date: 10/07/2022
Hi *****,Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as provide an updated response to this complaint. Sincerely,Iron MountainReview fromMelissa N
Date: 09/26/2022
We are having the same issue as many other users: we are unable to cancel our account and receive delivery of our 300+ boxes in storage. We have been trying unsuccessfully for the past four months to terminate service. The customer service reps only randomly will reply to our emails requesting updates on our termination and delivery status. Yet, they keep sending us invoices for storage/rent. It's like they are purposely dragging this out to keep collecting rent. I'd give them zero stars if that was an option. Worst customer service we have ever seen. Never will do business with them again.Iron Mountain
Date: 09/27/2022
Good Morning *******,Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as provide an updated response to this complaint. Sincerely,Iron Mountain
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