Reviews

This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ACE Rent A Car has 68 locations, listed below.

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  ACE Rent A Car

  932 E Washington St Indianapolis, IN 46202-3951

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  ACE Rent A Car (Calgary)

  11124 36 St NE Calgary, AB T3N 1L3

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  ACE Rent A Car

  405 11th Avenue Nisku, AB T9E 7N2

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  Ace Rent A Car Northern Maine Regional Airport

  650 Airport Dr Presque Isle, ME 04769

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  Aligo Rent A Car

  8811 Bridgeport Rd Hampton Inn Vancouver Airport Richmond, BC V6X 1R9

Review Details

• Review fromMelvin G

  Date: 02/23/2023

  I'm another victim of Ace Rent A Car. I rented a car from Ace in ********** **********. I put a $300.00 deposit on the car using my credit card. The employee said the money would be refunded back to the card when I return the car. I returned the car on the correct date and time . My credit card has not been refunded and now I'm getting the run around.
  

  ACE Rent A Car

  Date: 02/24/2023

  Thank you for contacting us about your rental in ***********. In looking at your invoice the location put a hold on your account for $335.36 when you picked up the vehicle. When you returned the vehicle they actually billed your card $225.90 for additional items that were purchased at the rental counter such as liability and damage protection. The hold for $335.36 should have fallen off your account since it was just a hold or a "pending transaction" it will not show as an actual credit, it will just disappear from your account and you will only see the charge for $225.90. There was no additional deposit held on your account. If you need copies of your invoice and the rental agreement that you signed for we can email them to you please contact us at ************************************* or call **************. Thank you.

• Review fromS. N.

  Date: 02/22/2023

  This company will charge you hidden fees of all kinds so usually the rental costs more than it would have using a more reputable and expensive company. Ask repeatedly if you're going to be charged. Some people out there are getting VERY RICH taking money from working class people. Nothing new.
  

  ACE Rent A Car

  Date: 02/23/2023

  Hello. There was a refund processed of $158.71 processed back to your credit card on 2/10/23. There was also a $200 hold put on your credit card for the security deposit. This was just a hold for $200 and it would show as a "pending transaction" on your account. This hold is released by the location once your rental car is returned and no damage has been done. Since it was not an actual charge and only a hold once ************ it will just disappear from your account. It will not show as an "credit" since it was only a hold. It can take up to **** business days to reflect in your account. There were no other charges on your invoice and you only paid what you paid to Priceline. Please let us know if you have further questions. Thank You
  

  ACE Rent A Car

  Date: 02/23/2023

  please disregard the above response, It was sent in error and it pertains to another customer.
  

  ACE Rent A Car

  Date: 02/23/2023

  Hello ******. In looking at your invoice from *********** it looks like that the only additional item you were billed for at was for liability coverage. This coverage is required at the rental counter and it does state that in the Terms and Conditions on the *** website as well as on the third-party websites under the "Rules and Restrictions" tab. All customers are required to show proof of liability and collision coverage. We apologize if you did not see this information prior to arriving at the rental location. Unfortunately there are no refunds on the insurance because you were covered during your rental. Thank you

  S. N.

  Date: 02/23/2023

  I told the agent I have my own coverage and I declined your liability coverage. The agent did not ask me to provide proof and did not tell me I was being charged. We are all very tired and overwhelmed when we arrive at the rental car company. When we are asked to sign multiple pages we are trusting that the agent has heard. Just because I signed does not mean I was not tricked into paying more. Claiming that you cannot refund me because I signed is a choice that your company makes in customer service. You "can" refund me for a service I didn't need but you choose not to. I was misled like the other reviewers. I didn't budget for an unnecessary fee. I had then and have now my proof of coverage but because of your company's routine dishonest practice I lose my hard earned money.

• Review fromMary W

  Date: 02/21/2023

  Shame on Priceline for doing business which such a horrible car rental company! Arrived incredibly late to airport, near midnight- thinking it may be real quiet getting rental. WRONG! Had to wait forever for shuttle bus because they were packed and when I finally arrived to this car rental off site location, I couldn't believe my eyes. I thought I arrrived at a 3rd world country car rental site. It was packed with people everywhere...some waiting in line, some waiting for cars...what was going on? I would have right there and then cancelled this rental car, BUT I had already tried to a month ago when I found out it was off site and priceline refused to give me a refund! SO I was stuck! I waited another 2 1/2 hours in line to only find out they didn't have a car anywhere close to what I reserved..it was some old beat up van, but they knew I didn't even care, I just wanted out of there! Then, my son and I couldn't even see out of this smelly vehicle because there was some FILM on the driver side window while I am trying to drive in a city I do not know! Are you kidding me? at 3am in the morning! I have to literally get towels from my hotel and try to scrub my windshield the next day so I can see out the windshield! They also charge you a so called "damage fee" upon renting vehicle that will be refunded if no damages are on vehicle...guess what? you leave lot with all kinds of damages on these VERY USED vehicles....I threatened them when I returned vehicle my "damage fee" be refunded in 24 hours or I was contacting BBB ..it was but this company needs to be investigated....I rented 1 day of my same trip with Alamo and they are like HEAVEN compared to this c*** company!!! they are scam all the way around!!!!They try to get customers to pay $50 for some toll saying no tolls take cash...that is such a lie...tolls bridges take cash - $2.75 each way....so save your $50 They refused my friend's insurance information on her rental Do NOT rent from this company!
  

  ACE Rent A Car

  Date: 02/23/2023

  Hello. There was a refund of $158.71 processed on 2/10/23 back to your credit card. The location also held a security deposit of $200 on your card that was processed only as a hold and will appear on your card as a "pending transaction". Once the rental is returned that hold is released. When ************ the "hold" will disappear from the account. It will not show as an actual "credit" because it was never put through as an actual charge it was only a hold. There were no other charges listed on your invoice and you only paid what Priceline quoted you. If you have further questions, please contact us at ************** or email us at ************************************* Thank you.

• Review fromMarquita H.

  Date: 02/17/2023

  I rented an ACE rental car through Priceline l. I picked the vehicle up on 2/9/23. When I arrived this person asked for my reservation #, license and credit card. He told me that I needed to cancel the insurance ($52) that I had purchased on Priceline. He said that my credit card offered the same amount of coverage. He said trust me they will refund your money. I was thinking cool I am going to save some money. He then says you will need to purchase our insurance. Its $100 which includes taxes. I said ***, I am not aware of any additional fees other than whats on this Priceline document. He said that fee is only to rent the car. I said I bought additional insurance. He said it wont cover the other car. The ******************* was $75,000 with a zero deductible. He then said ********** is a no fault state. I said my personal insurance should cover it. This person was adamant that I could not rent the car without buying ACE insurance. I get to the hotel and started reading over the one piece of paper that he gave me. After running the numbers the insurance was actually $203.88 and not $100.00. I was blatantly lied too. Then I realized that the vehicle had driving restrictions on it. So now I have a car thats costing me $392 that I cant use for the purpose intended and with additional ACE insurance added that I know is optional. Rental car insurance has always been something you could decline. I have never felt so taken advantage of. Priceline could not offer any explanation on why ACE didnt honor the quote or why they forced their insurance on me. I rented the car to drive to ******* for the superbowl. I parked the car for the 4 days. I had to find another means of transportation. I only put 47 miles on the car. I have made multiple calls to ACE and spoke with several ppl and two of them hung up on me. I would like to be totally refunded due to the unethical business practices. This was classic bait and switch. I was overcharged. Conf# PLS13828302.
  

  ACE Rent A Car

  Date: 02/21/2023

  Hi ********, Thank you for your honest review and bringing this to our attention. I will go ahead and open a ticket on your behalf so we may look into your charges further for you. When I receive additional information I will update your case accordingly. Kind regards, ACE *************

• Review fromEric S.

  Date: 02/13/2023

  Just rented a car from ******* area they said computers were down and I already had a prepaid rental threw Priceline they said I would have to do paperwork in ink even thought I showed them my e mail they sent a bill threw e mail only after I returned the car at double the price I already paid I have been trying to call but only get answer machine and customer service just hangs up when I call that number now I have to figure out what to do cant even leave review without selecting a rating I really dont want to give anything
  

  ACE Rent A Car

  Date: 02/21/2023

  ****, Thank you very much for reaching out. At your earliest convenience can you please reach out to us at ************************************* so we may further assist you. Please also provide your ACE confirmation number as well. This will begin with three letters followed by seven to eight numbers.Kind regards, ACE *************
  

  ACE Rent A Car

  Date: 02/21/2023

  ****, Thank you very much for reaching out. At your earliest convenience can you please reach out to us at ************************************* so we may further assist you. Please also provide your ACE confirmation number as well. This will begin with three letters followed by seven to eight numbers.Kind regards, ACE *************

• Review fromSava B

  Date: 02/06/2023

  The most terrible place. SCAM Returned the car without any damage, they returned the deposit and after 4 months the Rockport Auto Claims contacted claiming ****usd for windshield. The lie. This place is a lie. Plus the *** was even purchased. This place is a complete SCAM.
  

  ACE Rent A Car

  Date: 02/07/2023

  Sava,
  
  Thank you for your review from your rental. If you are in need of the claims department for Miami please reach out to Rockport Auto for further assistance. Their number is 210 403 2336. Their email is [email protected].
  
  Thank you,
  
  ACE Customer Care

• Review fromJennifer B

  Date: 01/29/2023

  Worst waist of time . *** doesnt promote honesty these independent contractors (Sonoma county airport) dont honor contracts paid for thru Expedia. Disgusting display of ignorance and stupidity in order to force people to buy Insurance policys that cost as much as the car or more .my rental was $42. and wanted $73 for insurance saying I had to because I used a debit card. Very greedy liars making their own rules in order to get as much money .
  

  ACE Rent A Car

  Date: 01/31/2023

  ********, Thank you for your honest review about your recent rental experience. We have created a ticket on your behalf to further investigate your issue. I have also emailed you directly in confirmation of this. When I receive an update on this case I will reach out to you accordingly.Kind regards,ACE *************

• Review fromTennelle D.

  Date: 01/28/2023

  Zero stars! Absolutely horrible experience. We flew the day the *** shut down flights. We ended up flying in later, but went to pick up the car anyways. Initially my card wouldn't t work for the $300 down payment when they ran it . Initially, I couldn't understand why it didn't work, but their payment system must have already been going down. I offered other forms of payment, but they refused. It was then that they told me to come back the following day because their card readers were down. That was not feasible, so I asked for a refund of the prepay charges. This was an error on their part and they are still refusing to refund my prepaid amount!
  

  ACE Rent A Car

  Date: 01/31/2023

  ********, Thank you for your honest review. I apologize for the experience you've described with the issue with the down payment for your rental. If we may further assist you please reach out to our email at ************************************** Please also provide your ACE confirmation when you reach out. This will begin with three letters followed by seven to eight numbers.Kind regards,ACE *************

• Review fromJohn B

  Date: 01/26/2023

  Terrible experience renting in *******. They upgraded my car and told me it was only going to be an extra 6 dollars but winded up charging me for the original AND an extra 31 dollars a day for just a lateral switch. When I tried to protest they refused to talk to me. Please don't use this company.
  

  ACE Rent A Car

  Date: 01/26/2023

  ****, Thank you for your honest review and we're sorry to hear about your rental experience. At your earliest convenience please reach out to us at ************************************** When you reach out please provide your ACE confirmation number as well. This will begin with three letters followed by 7-8 numbers.Thank you,ACE *************

• Review fromJ L

  Date: 01/13/2023

  If I could leave zero stars, I would. My experience at the *** location was terrible. The desk agent was rude and short. I was told at the time of booking, I could purchase insurance at time of rental. Upon arriving, I was then told if I did not have my own insurance I was unable to rent the vehicle (under age 25) . There was no written policy on the website, nor was it confirmed by the customer service agents over the phone. I called three separate times and spoke with three different people all of whom stated you could purchase their insurance and are not required to provide your own. I wasted two hours waiting in line to be denied the rental. No one ever produced the policy. And its a joke, trying to reach their corporate offices. Terrible service.
  

  ACE Rent A Car

  Date: 01/17/2023

  Hello,Thank you for your honest review through the BBB. Please reach out to us at ************************************* so we may look into this further for you. When you reach out please also provide your ACE confirmation number. This will begin with three letters followed by seven to eight numbers. Thank you,ACE *************